Chris Underwood
Google
The Sevierville TN car wash manager, Andrew, could not be a worse representative for your company, Buccee.
The quick, simple ,hard truth about a car wash and getting ripped off in TN.
We bought and paid for a deluxe wash in what I thought was state of the art wash with great service, it did not do the job of cleaning the car, went back around to be told to get out and clean the car my self with ther self serve " bug removal spray station" setup for customers to do their own cars. BUCCEES WILL NOT CLEAN UP FOR YOU
I sprayed the chemicals all over the front and sides of the car to remove dirt and bugs.AFTER THE DELUX WASH DID NOT REMOVE THE DIRT AND BUGS
Got back in line afterwards to rewash and was told, since I already had the wash, "the rewash" was a rinse only and they would not wash the car again with the premium car wash we paid for.
HUGE HEATED DISCUSSION OVER, THE STUPIDITY BEHIND THEIR SERVICE
I was livid at this nonsense, for me to do my own car and for these slaps literally laughing about a corporate policy to not rewash the car as I get to have the "second time is a rinse response again." and that's it.
We went back, paid for a second wash to clean the chemicals that they would not clean off of the vehicle, using the "2nd time rinse/wash " policy to help 😒
DO NOT GO TO BUCCEES CAR WASH UNLESS YOU WANT TO BE LAUGHED AT FOR THEM DOING A HORRENDOUS JOB, then being ripped off.
Andrew should be fired if the corporate policy is anything like what he claims it to be, laughed about the policy and made the decision to tell us "piss up a rope"
I have videos of these jokers, their terrible car wash/rinse in operation, and will be gladly posting.