Allen Y.
Yelp
I recently celebrated a birthday with a party of 11 people at Buca di Beppo, and unfortunately, it was one of the worst restaurant experiences I've had in a while. Despite making reservations for 6:30 pm, we had to wait about 15 minutes for our table to be ready upon arrival.
The service issues began when someone in our party ordered a Pepsi that turned out to be flat. Despite bringing it to the waitress's attention, the replacement sodas were also flat. We ended up requesting water instead but were still charged for the sodas on the bill and had to ask for it to be removed.
As the meal progressed. The initial food items arrived with no plates and only napkins with knives on the table. How do we eat? Despite flagging down multiple staff members, it took a while to receive the necessary plates and utensils. Even then, we were short two plates, and the waitress seemed oblivious to our need for them.
Throughout the meal, our waitress rarely checked in, and we had to flag her down whenever we needed something, including drink refills. We were surprised to learn that bread and butter were only available by request, and when we asked for bread, the waitress forgot to bring butter.
When it came time for dessert, we had to remind the waitress about the birthday cake we had brought. She seemed unaware and asked what kind of cake it was, despite us giving it to her earlier. The service further declined as dirty plates piled up, and attempts to flag down the staff for assistance were often ignored.
To top it all off, we were witness to an unprofessional altercation between two bussers near our table, adding to the overall unpleasant atmosphere. Despite noticing other birthday parties receiving special treatment, our celebration lacked the same attention and care.
This visit was disappointing, with numerous lapses in attention and professionalism that significantly impacted our experience.