Thess K.
Yelp
We've been to Budd Dairy Food Hall at least six times now, and we love the place! The variety of food options is amazing, allowing everyone to choose exactly what they want to eat. However, this time, we decided to try Bonifacio, which serves Filipino food--and unfortunately, the experience was disappointing.
As I was ordering, I asked the cashier for recommendations since it was my first time trying their food. Instead of being helpful, she was rude and dismissive. I even pointed to a dish in the tray that looked really good, hoping to order the same thing. Instead of acknowledging my request, she just asked me to log my name and phone number--which was fine--but then insisted that I "just choose" without offering any guidance. To make things worse, the food hall was loud, and her voice was barely audible, almost like she was whispering. She never smiled, never showed any interest in helping, and her attitude was completely unwelcoming.
Out of frustration, I just picked something randomly--"steak market style"--without really knowing what I was getting. When my order was ready, I politely asked if the tray was for order #125, and instead of simply answering, she snapped, "What?!" with a frown and an attitude that made me feel like I was inconveniencing her.
I love Budd Dairy and will definitely be back, but I will never order from Bonifacio again. Customer service matters just as much as the food, and unfortunately, my experience there was anything but welcoming.