Janeisha A.
Yelp
Boy I wished I could give them 5 stars, but I just can't. My husband, Baby, and I used to eat here almost every wing Wednesday and on the weekends. After today, we will no longer be eating at Buffalo Bros.
When ordering, their online system can be a lil tricky. Online there's so many items that are upcharged that are actually free if you call in the order, like ranch. They customer service isn't great, they wait times are ridiculous, and they Nicole and dime you. Literally,, they upcharge for EVERYTHING. Which, I've paid for it in the past, but today was the final straw with the lies and the upcharging.
Today, was the icing on the cake. A day or two ago, I spoke with a manager about a somewhat large order I needed to make for my child's birthday party. I asked specific questions about if I'd be upcharged for specialty pizzas, costs for delivery veres pickup, and had about a 10-15 minute (maybe longer) conversion about placing the order and picking up this weekend. I told the manager that i needed to call back and place the order as i had to confirm the order with my husband. The manager assured me that I shouldn't have any problems ordering any day, that I do not have to pay for orders in advance regardless or the order type, and confirmed that there are no upcharges for specialty pizzas, since I was ordering 4 orders of the 30 count wings and large pizzas (4). That manager told me that I could place the order and pick up anytime. That manager actually advised that I pickup the order due to not having to pay in advance and not having delivery. He said that would be the most convenient and easiest process if we didn't mind picking up our order. I agreed.
Well, today I spoke with a very rude manager, a different one (i forgot his name- seemed like it couldve been Josh or something) who profiled me and said everything that the previous manager said was untrue, they needed to upcharge me $45 or more because it's just what they do for orders, and that he could not honor what the previous manager said. I knew he was aware of my conversation with the previous manager because he told me the days that I spoke with the manager (we never said anything about this when we first spoke to the second manager). For that, and previous poor experiences with ordering, wait time, wrong orders, and lies, this restraint gets 1 star. Im upset that Buffalo Bros just keep getting it wrong. I'm devasted that now we're left trying to figure it out for my daughter's birthday party because we've been lied to and the second manager literally tried to bamboozle us. We've ordered large and small orders here way too many times to know the process and this manager ruined it for us today. I've vowed to NEVER give my hard earned money to this business again. Buffalo Bros, you've lost a few customers today.