Nicole H.
Yelp
Let's just say me & my friends stood & sat in this establishment for over 2hrs and only got a 3 shots & 1 margarita.
The customer service is 0/10. Walked in and was told a 25min wait by a lady with dark blonde braids. Cool, no issue. You need my name & number and you'll text me when my table is ready ( I assumed, we will come back to this.) I asked her, "In the meantime, can we get drinks at the bar?" She says yes, you can get them, close out and wait for the table. Cool me and my girls want a good time so let's start!
We get to the bar, we stand there for at least 10mins with nothing, but I see it's one bartender (Ocean) , he's working the well and this place is busy so I'm patient af. Didn't even think to bother him, eventually comes another (bar back /bartender) lady and I'm like okay "yay, I don't need to put in an application because clean they do have other staff." Nope, she gets in front of us and starts cutting lime & lemonade wedges. So I get her attention, "excuse me ma'am, are you accepting drink orders?" She says " well yes & no, I am but I'm not, give me one second " ....what? Later on, she start silently point emit Ocean saying he's the one... so why are you here and why did you just tell me you'll be with me . I bartend at 5 star restaurants and on broadway, you're doing prep and you just opened at 5pm & it's 7pm. You need to take my order and then resume your side tasks.. duh don't make me pay cause somebody ain't do there job
So anyway, somebody finally gets up, maybe they'll assist me if I'm in a seat. hahaha , how dare I think that ? I sit and wait because remember my name is on the list. seats open we get 1 round & close out because .. I've waited here the whole 25 mins waiting for just drinks. The place start to empty and the host begins to refill the zones, I go and check in with her and ask how much longer because it's like been like 35min, so what's up because I'm seeing lackluster traits already. She says, "I called your name" ... this place is not seating the patio and they have DJ inside, you called my name for what? No intercom, no calling it over the DJ booth, And also you got my number ... for what?
Alright girl, find me a table, maybe if we just get a table we would be good. Nope again, we sit and sit until I ask an another olive skin dark haired tatted server that was actually working , where's ours? She goes to ask, "wait you haven't been helped yet.. like at all? I'll go get "O" , a brown skin chubby guy with hair, he walks up says "How did yall get here?" ... sorry what? The host just put us here? Couldn't you ask that in a different way? Or ask ... her/the host? In the sassiest of ways he goes " oh well let me go talk to her" & never comes back to us, but waits the table he has across from us.
At this point I'm trying to see if we have beef with anybody in building? Are we being punk'd? Why am I feeling like I'm being segregated against and I'm black in a black owned business? If I could give the experience a 0/5 I would because it's was actually very disappointing and heartbreaking to experience that service by myself own people. If that owner is working half as hard as he says she should atleast have worker that respect it, and pay them. I shouldn't be forced to pay them 20% because they are taking advantage.