Tyler M.
Yelp
UNACCEPTABLE SERVICE: I truly wanted to give this company a chance, as I love to shop for authentic Italian products. I googled for a fiori extract and this company popped up, so I ordered from them on their direct website to make a special Italian torte for Christmas. Folks this company, regardless of good reviews, is a SCAM, and I reported them to the BBB. What happened :
It took almost two weeks to finally receive the product, one of which was just to pack it and ship it. That was ridiculous. Out of the box it was wrapped in so thick a bubble wrap, and so tightly with boxing tape all around it, that although I carefully snipped the tape with scissors, suddenly the bubble wrap exploded and sprung the bottle out onto the floor, shattering it completely. It's ridiculous, but true: I was furious, as it was completely unnecessary to wrap it in such a fashion.
Regardless, I emailed the customer service representative, ANTONIO M and explained the situation in a civil email; he is the ONLY one to talk to. He said If I sent over a picture that they could immediately file a claim AND RESHIP THE ORDER THAT DAY. I did have a picture, as I had a feeling beforehand to have the proof, and I sent it to him. I never received a response back and no bottle. I sent another email: NO RESPONSE.
Get this: I called ANTONIO M directly, and the entire *short* conversation he literally was just saying stuff to get me off the phone, and was constantly abrupt; nothing made sense: he had to file a claim with UPS as it wasn't their fault, though he admitted in the email in that was how BUON ITALIA packaged things. He promised he would get back to me immediately and wanted to hang up; I asked if the product was packaged by UPS or in-house and he said "it's in house." I asked why they couldn't accept fault, and he literally said "well... uh!... it's just protocol... I'll file it and let you know. I'll send an email." What?? Ok... Never heard back again. Sent another email a week later; nothing.
Folks it has been over a month and I contacted UPS today, and the incident was actually never filed with UPS, according to my tracking number and the Buon Italia account.
The bottle was 10 bucks, and 11 for shipping: you can't resend a lousy bottle to those of us of whom spent the little we had and are really struggling during covid, all to just have something special for the holidays?? It was a waste of money, and all you cared about was profit. Obviously they don't give a care about new potential customers. Total scam.