Clo
Google
I’ve been a loyal customer of Lakewood Burger House for 12 years, always making an effort to support this local business. Today they lost my business forever.
Over the years, I’ve encountered some issues—like hair in my food and undercooked burgers—but I provided feedback to the owner, hoping to help them continue to improve because I truly wanted to remain being a fan.
Today, I took my toddler there for a meal. They were busy like normal during lunch, but I had never struggled to find a table before. However, as I waited in line today, I noticed that larger parties behind me in line kept getting tables as they opened. After ordering, I searched for a spot but had no luck. At six months pregnant, holding my two-year-old and two drinks, I went back to the counter and let the man who I ordered from know there were no open tables. The man at the register simply shrugged his shoulders at me and continued taking orders—no offer to help, nor did he ask any other employee to help me.
When I finally found a table, I sat down and got emotional. I wanted to leave, but I didn’t have the courage to ask that same employee, still at the register, for a refund.
I truly wish Lakewood Burger House the best. I know they’ll continue to do well since there’s little competition in the neighborhood, but today, they lost a loyal customer.