Steven C.
Yelp
Well, Burger King on Weidler screwed the pooch royally, again!!! I was in 2 weeks ago...see my review:
I've had people be rude to me, but nothing tops this joint. I was in Tues 10/3/17 @ 2:15 pm. The place wasn't busy except for a few cars in the drive up. There was NO ONE at the counter except me. I stood at the counter for 4 minutes with only the girl at the window acknowledging my presence - wow, she smiled at me!! After 4 minutes, I loudly spoke up, "I'm trying to place an order, will someone come and help me?" The only thing that happened is that the workers started chattering away in Spanish. After 2 more minutes of being totally stinking ignored while the workers yattered on and on, I lost my temper, shouted, "I wanted to place a ******* order! **** you all!!" and I left.
When I tried to call the store to complain to the manager, all I got was a recorded message saying that the cell phone I was calling wasn't accepting calls!! I called 4 times to make sure I was dialing the right number, which I was. Some lousy stinking customer service!!
I finally called BK HQ and filed a complaint. I am still waiting to hear back from them. They did say that the number listed on their website for the BK I went to was the correct number. Some contact number, sheesh! When/if (more likely IF) I do hear from someone at BK, I'll update my review, either positively or negatively, whichever they deserve.
I likely will never eat at Burger King again. Total Stinking Rudeness! Extremely Disappointed. Disgusted, even.
Oh, and the doors to the joint are broken and have been broken for at least a month!!! Good maintenance - NOT!!!
EDIT, 10/6/17, 5:30 PM PDT:
I just received a call from the new manager at this BK shop. I believe her name is Christa (I hope I didn't mishear her name & mangle the spelling). We had a nice chat where she apologized for the crew's errors, we talked about how the incident can be used as a learning experience for her employees, and she invited me back so she could, "wow me". I plan on giving her the opportunity.
To be honest, I *wasn't* expecting to hear back from BK, so Christa's call was a very pleasant surprise. I really do like the BK Whopper, so if all goes well the next time I go in, I won't have to forgo one of my favorite flavors.
I really like the positive message Christa has - "using the incident as a learning experience"... Instead of just yelling at or firing someone, she will give further training and demand improvements. No one has to lose their job - just get better at it. That works for me!
I provisionally change my star rating to 2 stars, with more uprating possible.
*NOTE: I shouldn't have upgraded my star rating from 1 star to 2 stars; it's obvious that no lessons about customer service, courtesy, and respect were made or paid attention to.
++++++++++++++++++++++++++++++++++
Went in today, October 18, 2017, and guess what? There were 3 people already in line, no one serving at the counter, and the manager was in the dining area ratchet-jawing with someone who later ID'ed himself as "Paul", the manager's supervisor. I asked the 3 guys in front of me how long they had been waiting, and was told, "a long time." I had to break up the manager's little chat-fest to get the her (Christa, I think her name was) to go to the counter and help the Long-waiting customers!!!
Long & short of it (because I'm still so pissed at the rudeness & disrespect shown to paying customers, I don't want to have to again relate the whole story) ... when I called Paul on the phone (not the one listed on their website - that takes you to a cell phone which isn't accepting calls) to complain of the rudeness and lack of service, TWICE in a row, he told me that if I wasn't happy, then to not come back at all!!!
Fine! I'll NEVER get food at Burger King again! Not now, not later, .... NEVER AGAIN! Don't give me a gift certificate, I'll burn the damn thing!
I did call BKHQ and filed a complaint - which the phone person said will go to the District Manager ... whoopee! Paul-the-Rude will probably get nothing more than a "shame on you!" and maybe a slap on the wrist. Not enough correction for piss-poor service, rudeness and disrespect!
The only thing which MIGHT get me back into a BK is a published apology (on my FB page, for instance) from everyone in the BK chain-of-command including Paul & Christa, a nice donation of money or food from Paul & BK to, say, a Woman's Domestic Abuse Shelter, or perhaps an anti-obesity program for youth, or maybe Portland Rescue Mission (they can decide who and what & how much, I am not trying to extort anything from anyone for my personal gain), and retraining for BOTH Christa & Paul, emphasizing etiquette, respect for others including customers, and perhaps anger management!
What's-their-name burger joint around the corner on Grand will get my business from now on!