Sonika Advani
Google
Visited this location and was really disappointed with the service. Despite the restaurant being open until 10 PM, we were told at 9:00 PM that certain sauces were unavailable because they were “closing soon.” Shortly after, the seating area was shut off, even though there were still customers eating and it was nowhere near closing time. Staff claimed it was due to cleaning, but trays and food wrappers were still all over the place.
Charged us £2 for cheese sauce in fries and the gravy. The gravy was thick and disgusting made me want to puke. I have attached pictures.
To make matters worse, at 9:05 PM, a staff member named Simmy came over and told us she was closing the toilet, giving us barely any notice. We had a friend who has some health issues and needed to use the toilet. Her attitude was rude and dismissive throughout the visit, and the overall service felt rushed and inconsiderate. Definitely not the experience you’d expect when the place advertises being open until 10 PM. Would not return.