Leonard B.
Google
A place of delicious yet sweltering despair.
We arrived on a friday afternoon at 330 to find drive through lines around the store, blocking traffic on ridge. I decided to do the "right" thing and get out of the car (so as not to idle and cause unnecessary pollution) and wait in the in-person line.
There was no shade for those waiting in line. Kids in my group resorted to fighting for space *behind a trash can* to find some semblance of shelter. Others in line were clearly uncomfortable as well, and were jockying for space in the tiny patch of shade from the store's pole-mounted sign.
Compounding this was the place was *slow*. Perhaps they were short staffed, but what I observed looked really inefficient. Car line was moving faster than the in person line, which was just backwards. They're sitting in AC, we're being broiled alive by the sun's unrelenting barrage. The eating area is also unshaded.
The ice cream itself *was delicious* but I was literally exhausted by the experience, as well as made late for the rest of my day because I hadn't budgeted an hour for the ordeal. Wild juxtaposition.
Recommendations, immediate: shade the line area, shade the eating area. Tighten up operations. Our helper was jotting down our order on a sticky note, then transferring to their POS touch screen. Just input orders right into the POS.
Recommendation, big picture: decide if you're a car business or a people business then redesign your lot accordingly. If you closed the drive through and focused on moderate parking and a larger *shaded* eating area, that could be one way to go. Otherwise go full bore on drive thru, and no parking and maximize space for those who want to eat there.
In the end we had to walk to a nearby school yard to find shade, where we found other customer/refugees.