T W.
Yelp
I cannot say, I'll be back for a stay here. I am from Houston, but currently live in Los Angeles. I travel for work, and this hotel was listed as one of our preferred hotels on our company booking site. I've always wanted to stay here, but hadn't before I moved a few years ago. I did notice that on google maps, it said 3.9 rating, and while I was shocked? NOW, I UNDERSTAND WHY.
This is a nicely decorated and designed hotel, for sure. It gives luxury when you first enter, and I think the candy bar is probably the BEST touch for a lobby. They do have valet, which is actually pretty pricey. The guy was a little abrasive, don't remember his name but he has braids. His tone and approach can be a tad bit harsh, IMO. "Give me the keys," "turn the car off." He told another guy "go in front of me." When I was leaving, I could hear him across the driveway telling the attendant to make sure I'm checking out. Again... All about the tone.
Anyway, I arrived around 8pm, and checked in. It was a lot of employees standing around the front desk, but one rep walked up to help. I get to the room and I continue to bask in the decor and furnishings. I get to the room to freshen up and head out. Little to my surprise, my shower didn't drain. It literally held water as if it was a bathtub. I reached out via messenger and received no response, till this day. No response. So I left and showered at a friend's house. The next morning, I had to call them for someone to come up.
I get downstairs and I waited over 20 minutes for my car and I was the only person waiting outside. Later that evening, I went to the lobby lounge to use the resort fee. Yes, they charge a resort fee nightly and I am not even sure if they have a pool. Makes no sense. Anyway, I'm not sure what was up but the bartenders didn't really serve me. 1 girl walked up to and around me and never said a thing, but walked away and served others who walked up. When I finally ordered a drink about 30 minutes went by and nobody asked if I needed anything. It was 3 of them. I sat there and watched them take care of literally everyone at the bar. The night before service was way better and my drink tasted better too, and it came with a flower. This night, it came with a lemon peel at the bottom of the glass.
All in all, it's cute but I don't think it's worth the price. For 2 nights, my total was 791. That included parking.