C. Baldwin, Curio Collection by Hilton

I had a great experience at this hotel! The entire staff, from the valets to guest services to the wait staff, were attentive, friendly, and courteous. When we arrived, it was early, and our room was not ready yet, which wasn't a problem. We mentioned that we were on our way to the matinee at The Hobby Center, and the gentleman at the desk immediately offered their complimentary--yes, complimentary--shuttle. Of course, they held our luggage for us. We ate in the bar that evening. The bar is beautiful. The food was just okay, but it wasn't bad. However, our server was attentive and courteous. The breakfast buffet in the morning left a little to be desired, considering the price, but I really liked the atmosphere of the restaurant. I also liked our server; i had a very nice conversation with him. I will definitely stay here again. I didn't have a single negative experience.

I had an amazing stay at C. Baldwin Curio Collection Hotel! The hospitality was top-notch, and I was especially impressed by their complementary shuttle service within 2 miles of the hotel—such a convenient perk. The customer service was exceptional, and the staff made me feel welcome and well taken care of. The hotel itself was incredibly clean, with a chic, modern look that made the experience even more enjoyable. I will definitely be back for another stay! Highly recommend!

The guy at the coffee bar is great! It’s really all downhill from there. Found short curly hairs in my bathroom and shower. The steamer was filthy and covered and sticky fuzz. Hotel front desk, staff snippy and short with me. Restaurant seems to be closed Now, only option is bar seating and food. There’s also the issue that I left an item behind. While the front desk stuff did help me find it, and it was just a small item, they refused to ship it to me. They will release the item if the guest creates a shipping label and arranges pick up, but I found that surprising for a four star hotel. Two star Marriotts will ship left behind items. These all things seem like simple things to fix, but management does not seem interested in improving customer service.

This hotel was such a great stay, the room was clean, the bar food in the lounge area was so good - the margherita pizza to be specific And the workers were all so nice. Michael from the valet team to be specific was great not only was he welcoming he gave us great recommendations on spots to try in the city which were all so good promote him! Not only that but the shuttle service is such a great amenity, took us anywhere within a 2 mile radius. I would absolutely stay again

I am a Hilton Diamond member and used to stay at the Hilton of Americas in downtown Houston but C. Baldwin in my opinion is a much better experience. All of the staff from the valet, room service, and especially the restaurant staff are EXTREMELY polite and helpful! The food from room service or the restaurant is some of the best hotel food I’ve had. The ambience is beautiful and very evening vibes are great. It’s located in a little quieter part of downtown but they offer free shuttle to Main Street if you need. We live an hour away but come here occasionally when we need to decompress from life, as you really don’t even need to leave the hotel for anything.

This was our Anniversary celebration! When the front desk found out, they upgraded our room to a beautiful corner view of downtown Houston courtyard which included City Hall Theatre district. Very spacious, clean and away from elevators as requested. ALL staff were so customer service friendly. The parking staff also were very polite courteous and helpful with no problems of retrieving our vehicle. Highly recommend C Baldwin Hotel

Hotel room was sufficient to sleep but just ok in terms of functionality. I had a Peleton room with no bike so that was a bit useless.|Functionality of the room with only a round table for a desk and hard wooden chair was not conducive to work much less sit or lounge. |Overall found customer service to be excellent. Jazz at the hotel was pleasant and great to communicate with. |At the valet stand Jarrett M and Michael were both exceptional. Used the shuttle several times and they boy were polite, friendly and a wealth of knowledge. They made several recommendations on local attractions and restaurants that did not disappoint.|They made the stay a pleasure and it was great to see them in my comings and goings.

A little pricey, but a nice, clean hotel with great service and convenient location. Front desk was helpful with anything we needed. Lobby is beautiful for taking photos. Valet was 10/10 with the help of mia! I would definitely stay here again the next time I am in Houston.

I traveled here for business, first time in Houston (lovely city!). Unfortunately, someone tried to enter my room unannounced. Through a lengthy, complicated, and frustrating process they said it was housekeeping who misread the check out schedule and did not provide a reason to why he didn't announce himself. They do not have cameras available on any hotel floor. I know this because they could not even pull up cameras at elevators or entryways. At a certain price point, there are expectations. Safety is a huge one! This is besides the fact that it was my one morning to sleep in after working 72 hours straight -_- not pleased with the customer service. Because account holder is Amex, they text me everyday to see how I'm doing. When I said today that I'm very shaken up because someone tried to enter my room unannounced, they texted me about another room on my account to say there was a problem with it! Even though they have a totally separate contact for that room. In the middle of me voicing my security concerns. Yes this was a real person not AI, they sign the name based on who from team responds. The staff here are really overworked, it appears from the outside looking in. The valet and restaurant people were all nice, I really respect that you can only do so much with certain resources. I ordered room service right before the above incident. Photo is of my breakfast: "Baldwin Breakfast". it was missing toast and had sprinkled cold cheese on it :/. Not a good morning ! lol will be back to Houston though for fun not work next time!!!

I cannot say, I'll be back for a stay here. I am from Houston, but currently live in Los Angeles. I travel for work, and this hotel was listed as one of our preferred hotels on our company booking site. I've always wanted to stay here, but hadn't before I moved a few years ago. I did notice that on google maps, it said 3.9 rating, and while I was shocked? NOW, I UNDERSTAND WHY. This is a nicely decorated and designed hotel, for sure. It gives luxury when you first enter, and I think the candy bar is probably the BEST touch for a lobby. They do have valet, which is actually pretty pricey. The guy was a little abrasive, don't remember his name but he has braids. His tone and approach can be a tad bit harsh, IMO. "Give me the keys," "turn the car off." He told another guy "go in front of me." When I was leaving, I could hear him across the driveway telling the attendant to make sure I'm checking out. Again... All about the tone. Anyway, I arrived around 8pm, and checked in. It was a lot of employees standing around the front desk, but one rep walked up to help. I get to the room and I continue to bask in the decor and furnishings. I get to the room to freshen up and head out. Little to my surprise, my shower didn't drain. It literally held water as if it was a bathtub. I reached out via messenger and received no response, till this day. No response. So I left and showered at a friend's house. The next morning, I had to call them for someone to come up. I get downstairs and I waited over 20 minutes for my car and I was the only person waiting outside. Later that evening, I went to the lobby lounge to use the resort fee. Yes, they charge a resort fee nightly and I am not even sure if they have a pool. Makes no sense. Anyway, I'm not sure what was up but the bartenders didn't really serve me. 1 girl walked up to and around me and never said a thing, but walked away and served others who walked up. When I finally ordered a drink about 30 minutes went by and nobody asked if I needed anything. It was 3 of them. I sat there and watched them take care of literally everyone at the bar. The night before service was way better and my drink tasted better too, and it came with a flower. This night, it came with a lemon peel at the bottom of the glass. All in all, it's cute but I don't think it's worth the price. For 2 nights, my total was 791. That included parking.

Overall my experience was pleasant. My bf and I stayed for 4 nights on the fourth floor overlooking the green grass rooftop. The lobby is beautiful and so is the hotel bar. It always is smelling nice and is always kept clean. The valet is a contractor service which open your doors to your ubers etc but the overnight parking is a bit steep. I believe renting a car and paying for the valet would be more expensive than just ubering or walking. We visited Rosalie's which is the hotel restaurant with a reservation! We were seated promptly and served by Jeffrey who was super nice and accommodating. The food was good and the restaurant melts with the mid century modern theme inside. Now our room...the fridge is kept in a drawer in the tv stand which I understand is for aesthetics but was so so small. We were brought fresh towels everyday and the water was always hot. However, ironically, I wish they provided a Do Not Disturb sign for the rooms for house keeping as one day was a lazy day and we had no way of putting anything on the door to indicate to the staff we didn't want housekeeping. We did have a fire alarm go off around 7 am and the night before the sewer system was being cleaned across the street so the room smelled of sewage. Neither of these things the hotel could control but worth mentioning this hotel IS in the heart of downtown. When I called around 1 am to the front desk to ask about the smell, the phone was answered immediately which was nice. Overall had a nice time and was definitely nicer than a La Quinta or other mid tier hotels but still had a few qualms.

This was a beautiful hotel and the location was great. I traveled to Houston to see a play that was close by. The facility was beautiful! The lobby, bar area and restaurants made me want to explore all the details and beautiful designs. I loved the aesthetic and artwork. It was also nice that they had a shuttle to drive everyone around within a 3 mile radius but I ended up just catching Ubers since there was a long wait. The only thing i wasn't a fan of was parking being 60/night. The rooms were decent. They had nice finishes but the carpet in mine had a spot that needed to be cleaned and the fridge didn't work.

Nice boutique hotel in Downtown Houston came to the sea ball in the hotel for a conference and really enjoyed the minis without actually having a room here. Very hospitable, great aesthetics and layout and decor. The food options with Rosalia is great as well as the speakeasy and other subtle factors. I will definitely be back with staying in downtown Houston!

Great night at the C. Baldwin enjoying traditional and tasty recipes made by experts and chefs from top restaurants around the world. So many delicious premium Spanish products including wines, sparkling wines, olive oils, almonds, jellies, preserves, cheeses, sardines and more. So happy that many are available locally in Houston. A special appearance from Her Royal Highness Emeritus Queen Sofia of Spain was a highlight of the evening. She was there to support and recognize the Spain Fusion 2023 which promotes the amazing Tastes of Spain. Food connects the world. Loved chatting with Mat Schuster, Chef at Canela Bistró in San Francisco. So interesting to discuss heritage and family and the culinary journey that brought him from the Lone Star State to his restaurant in California. Loved the demonstration on how to make Spanish Tortillas with potatoes and eggs (as opposed to the Tex-Mex tortillas that my mom asked for in Barcelona). The Cheese Tastings, presented by Houston Dairymaids, were so good. My favorite was the Doña Julia. This young goat cheese is so smooth. It is named in remembrance of Julia Sánchez de Pedro, the matriarch of the Corcuera family. Doña Julia is aged 15 days and is pleasantly milky and creamy. The Alisios is named after the trade winds that blow through the Canary Islands. The cheese is made on the island of Fuerteventura with milk from Canary Island cows and goats in a 70/30 ratio. It is covered in sweet pimentón from Murcia. KM 39 is a robust cow milk cheese. The Urepel and Los Cameros Mixed Milk would also be perfect for a fruit, nut and cheese board. Love how many came from women owned companies. Interesting to also talk to Danny Lledo, Chef at Xiquets in Washington, DC. The chicken paella was very flavorful. The Gold Line Preserves, Mussels, Sardinas Needle, and Squid, and Silver Line Preserves, Scallops and Razors, were premium. Valet parking is available. Street parking was also available in the surrounding downtown area. Great evening at the C. Baldwin Hotel.

Nice hotel overall. Staff are friendly, food for the banquet hall is typical banquet food. No coffee offered other than paying almost $5 at the lobby bar. Water was an issue. Morning one...no water at all. Morning 2...no hot water. No iron or ironing board in the rooms, just a steamer that has hard water build up where the steam comes out. There is what looks like a mini fridge in one of the tv stand drawers, but it was not cold at all. Pretty basic stay for not so basic prices.

Overall my stay was good. I really enjoyed the design forward schema of the room; both modern and comfortable. Spacious as well. Bed dressings were plush, and desk staff/valet were courteous at check-in. My stay coincided with Pride events in the area, as well as being a weekend in Houston, yet I didn't notice any noisiness whilst in my guest room. The lobby and bar looked very sociable and inviting, though I didn't have the time to mingle. Next time! Truly the only downside of my stay happened on the day of checkout. After returning from an early morning bike ride, I retreated to my guest room to prepare for the travel day and pack. At around 10:50AM I get a disturbingly loud bang on my door, followed by a Housekeeping announcing their wish to enter for turnover of the room. I had just exited the shower and luckily could get to the door to reply, and let them know I was preparing for checkout at the PUBLISHED 12PM time. They retreated, but it was an unnecessary interaction from the start. In an era of HotSos (or whichever HMS C. Baldwin utilizes) it is inappropriate to disturb guests when they are not listed for service, or have not provided notice of early checkout. The system will tell you this information, and convey which rooms are available for early cleans. I get that staff may have wanted to get ahead but that's not how you approach--a guest should be able to enjoy the complete length of the stay they paid for. Undisturbed, and not pressured out.

The fridge doesn't work at all and so small, room small, drain water in shower room doesn't work well!!!! Need to ask for cleaning room and towels every day! Not fresh air in the room! Carpet so dirty! Valet parking staff working so bad, took 40mins for get the car! So upset ! Spend money for this hotel not worthy! So expensive, no breakfast, need to pay everything you need in hotel Never come back again!

So far not so good ... terrible, rude experience with valet ... first impressions are a big deal right ? Having worked very close to this hotel in the recent past, I booked a city date this weekend because I've always had a great experience here... It's been a few years, but I sure was hoping for a first class experience like I've had in the past.... I've valeted cars in my life and spent plenty of time over paying for parking my car at a hotel in a fabulous city :.. lack of care and service in this area is a huge turn off, especially when I ignored the reviews of late here ... Let's hope this gets better ....

I stayed here for a work conference during Veteran's Day weekend. There were two weddings and the place was busy. The Veteran's Day parade started outside the hotel which was great to be able to duck into it and out of. If the road is closed off when you arrive, be sure to say something to the police so they will temporarily remove the road block. Valet parking seemed to be running smoothly, or as smoothly as it could when 100 people are trying to leave at the same time. lol All employees were courteous whether they were front desk staff, catering, bartending, or housekeeping. The room was as clean as it could be. I found some plastic bits in the carpet from packaging that would've been really hard to see unless the light was shining on it. And it was so thin, a vacuum cleaner would've run right over it without picking it up. The room came with an ice bucket, two glasses, a hairdryer and a clothes steamer. I removed a star for a few reasons. The light switch in the restroom was hard to find due to the decor, but most importantly, the room was full of electric and USB outlets but not all of them worked. Between the little sofa and the bed were electric and USB outlets. I had my laptop setup on the table. My phone and laptop were plugged in and it took about 30-45 minutes for me to notice they weren't charging. I ended up plugging my laptop in a wall outlet on the other side of the room and put my phone on a power bank. The conference rooms on the second floor were spacious for what we needed. The breakfast was scheduled from 7:30 - 8:30. I showed up after 8am and so did the oatmeal. Coworker told me the rest was served late. Bagels, personal sized quiches, fruit, yogurt, coffee and juices. Snack table was setup for us with water and after a few hours cookies and buttered popcorn was brought out. (The buttered popcorn was outstanding.) Lunch was a little bit of everything. Potato kale soup, butter chicken, grilled fish, couscous, salad, rolls, and tiny pieces of cake. It was all good!

Terrible Customer Service !!! Beautiful hotel & great location but TERRIBLE Customer Service ! They do not answer the phone and when they do they are rude ! Do yourself a favor & stay at another beautiful hotel Hilton hotel with better customer service!!

We stayed here 3 years ago. And most recently, yesterday. It has gone so far downhill I don't believe we will be back. Two drinks in the lobby were $40. That's a vodka soda with no ice?(Tito's) and a vodka martini(again, Tito's). The rooms were not overly clean. No full towel service(like random stuff like no wash towels). Coffee service in room was 1/2 filled. So much potential. And not sure what had happened. But doubt we will be back.

Charged me TWICE for parking back in November of 2023 . Ive been NOTHING but patient for almost 3 months and still have not received my refund as of 02/10/24 . First it was "we issued a refund through our parking system" then it was "we sending a check" At this point they can just keep the money , but the lack of honesty & professionalism is CRAZY. Every time i ask for update , the manager is just reading my messages being weird .

It's pretty below average/unremarkable. Overpriced parking, rooms with king beds with plenty of room for a couch and a small desk, but instead you get a chair, and a lamp -- that's it. No mini fridge - you get a small "refrigerated" drawer that doesn't work. One star for nice lobby interior design, and second star for "okay" service and coffee/drinks at the bar and atmosphere. Definitely better options for longer stays in Houston. Will not return.

Very nice so far. Service is good first night. Let's see how the rest of the week goes

It was not a great experience. The walls are super thin which means you can hear people out in the hall and next door. The shower was disgusting and we were only given two towels. We tried to cal the front desk for wash clothes and hand towels and no one would answer.

So we booked about 9 rooms and stayed this past weekend. We had booked the rooms for as a place to stay and get ready for our wedding in Houston. We planned on doing a first look at the hotel along with personal vows, followed by family portraits outside in the courtyard area. Well due to rain, we didn't make it to our personal vows outside so we came inside, tucked ourselves away in a corner booth in the bar area. Mind you, we did have a photographer there to document the very special moment. We were very noticeable in a wedding dress and suit as we sat in the booth reading our vows. Well in the middle of my husbands vows, a lady, who did not identify herself interrupts and begins to question us incessantly about having "consent" to take photos. Our photographer, calmly explained that we were in the middle of our vows and we were getting married today so if she could give us 5 minutes to finish and she'd gladly talk to her. The lady continued to carry on about this consent, still not having identified herself and not acknowledging the interruption of this special moment at all. Naturally, my husband and I became very upset and we asked her to go away. She proceeded to ask for my information (name & room number) to which I did not give her and even said I have no idea who you are because you've yet to identify yourself. She proceeded to walk off. We continued our vows and taking our photos. Mind you, we were very away and cognizant of no one else being around or unknowingly in our photos. Not even 5 minutes later, another woman approaches us I believe her name was Mary and she claimed to be the convention director. She then asked us if we had consent and our photographer tried to - calmly - explain the situation (wedding, vows, confusion) the woman then began putting her hands up as if our photographer was being aggressive and would not let our photographer finish her sentences without carrying on about this consent and stated that this was common at every hotel. Our photographer has shot 350+ weddings at various hotels in Houston and around the U.S. and she tries to explain she's never encountered this problem. The "director" had no interest in hearing us out, but I did give her our room information in hopes this would help her understand that we are paying guests. She then walked off so at this point we were hoping/thinking, she would see we were guests and all would be well. Not the case. We are then approached by a third woman who appeared to be "security" she asked about the consent AGAIN. Which at this point, obviously we didn't sign a consent but we were never made aware we needed one upon booking. Also, my brother and SIL had been stayed there a couple years prior to do their first look as well with no consent or fees. So at this point, I get up and go get my mother because clearly they will not leave us alone and we were very upset. My SIL, photographer and mother go to the front desk and are trying to understand what's going on. Our photographer comes back and says that all is well but we will likely be unable to take family portraits there. So we go continue to take photos, about 5 minutes in, the "director" comes to warn us we only have TWO more minutes left to take photos. So we finished up because at this point, we feel defeated. As we are walking out, Mary the "director" and the "security" personnel are walking to where we are to shut down everything. Today as we are checking out, the lady who approached us first is at the concierge desk, my mother and another family member try to talk to her and see if we can get a discount due to the very upsetting and disappointing events of the day prior. The lady proceeds to blatantly lie and say my husband cursed at her (he would/could never) and that our photographer was being aggressive (again, she's a professional and would never). This woman showed no remorse nor compassion for how her actions may have impacted such a special moment for two people. If she had just let us have 5 more minutes to complete our vows then we would've been more than ok to discuss everything and get it sorted but the blatant disregard for us as people and/or guests was disgusting. Although a discount feels appropriate, an apology or acknowledgment as being people would've been sufficient. We were told that this "consent" for just private (not commercial) photography was 2k plus 5k per hour. My only positives are that valet personnel were amazing- so kind and personable. The other positive is the decor downstairs is truly beautiful. Such a shame that the place is otherwise a scam.

I had such a fabulous stay here for work. The rooms are great and I highly recommend staying in a high level room for the views. Also, their bar is fabulous as well as the Rosalie! They both have an incredible espresso martinis and the food is delish. It's a great place to stay for a work trip because of the amenities and location. It's the perfect place for play after work! I love that they have valet parking. It is super easy and convenient and the staff was great.

Beautiful Hotel!! The room was gorgeous and I love a beautifully designed bathroom. The front desk staff were very nice and helpful. They helped find a solution to make the strap on a heel tighter. They were innovative with the tool I needed. I tried the Impossible Burger at the restaurant, Rosalie, and I was very delicious. The meat tasted so real and I appreciate that being a plant based mami It's definitely a place to take some beautiful pics. Aesthetics are 10/10. The only thing I wasn't a fan of was there parking, which was valet only. I understand it's downtown but man since I was only visiting I had to turn that down. There was definitely plenty of street parking though. Love the hotel and the vibes. I'll definitely be back.

Lauren was amazing ! Her conversation was riveting and service speedy and efficient. The food and drinks were amazing def, recommend this place .

We stayed at the Baldwin Hotel over the weekend for a little couple's getaway. Such a lovely hotel! Had a few drinks in the bar...excellent! Incredible rain showers in the bathrooms. But their true gift is the exceptional service we had with Valet. We arrived on Friday night and it was packed, but the team was amazing! So friendly and professional. Five stars for those guys and gals

Wonderful hotel vibe and decor. Clean gym and rooms. Shuttle service was very convenient.

My room was beautiful, great view. Corner, high floor king bed and I stayed here with my boyfriend. Half the staff was amazing and very friendly the other half were strange, and extremely unhelpful or rude. Overnight parking is expensive and they charged us a breakfast fee that we couldn't use I wouldn't come back but I didn't have a horrible time.

The Rosalie burger is absolutely amazing! Service is excellent, atmosphere is wonderful!

The hotel stay and room is always great. However, the hotel's shuttle is frustrating. Never fails that their car is never available and the staff always tells you the car is out and about and you have to wait for 20+ minutes. Not sure if the valet car service is part of the hotel or if it is a third party. They have all these car service wait staff just chilling and talking and shows very little to no professionalism (depending on the customer). Yes I did feel a very biased treatment - only from the car valet service not the hotel staff inside (at least not yet). My rating for this hotel is really based on my car valet shuttle service and not reflection of the hotel room, stay. Disappointing and I do hope they can make a change and also see how the car valet and shuttle service is managed.

We ended up finding this hotel as there were no other options available. Our area was hit hard by a hurricane and CenterPoint Energy took their sweet time. It took 2 weeks for the electricity to return. The hotel is mainly for business stays. Had top floor with a number of amenities. A special thanks to Jobori for all his efforts and consideration. One suggestion is to improve the restaurant menu. Seems they just went to HEB, got some pasta and just added the sauce. Not very good. The cheeseburger was overcooked. Wine selection very poor. But the $15 daily credit did help. More than anything thanks for the hospitality and the hard working staff parking card. Nice people and working constantly.

Stayed here on a business trip. Staff was friendly, room was clean and comfortable. There are two bars on site and a restaurant. You can walk a block down and there is a fairly large food court. Only strange thing I will mention is there is no refrigerator in the room but was described to as a cooling box that you could put your drinks in and then put a bag of ice on it to keep it cool.

My review is just for the lobby/ bar food My wife and I have stayed here the last two times we visited Houston. The decor in the bar area is very instagramable. After our 3 plus hour drive we usually stop by the bar for something quick to eat. Their food is always delicious and the bartender that waited on us is a doll! I can't remember her name but she has blonde hair. The drink options specials are great! They have something for everyone. Even if it is not on the menu, the mixologist are more than knowledgeable to create almost anything! This trip we ordered the Margherita Pizza, Calamri and a few 'Queen Bey' drinks. The pizza is cooked and a wood fire oven and perfect all around. The dough to toppings ratio is spot on and the texture is just right!

Recently did a staycation at C. Baldwin. It was an enjoyable time. I was very pleased with how nicely the hotel has been renovated. The rooms are nice and super comfortable. I had a premium room on the high floor because I was interested in the view. Unfortunately I was assigned a room on the side with the parking garage/Highway and not the downtown view. Considering a paid a good bit extra for the premium, upper-level room, I was a little disappointed. Overall, I would recommend this hotel for a staycation or someone visiting Houston for the first time. It's in a great location and you will surely be comfortable.

We stayed over the weekend. We got a corner high room. Upon arrival we were greats with champagne and great service. Very quick check in and the room was clean and views were amazing. We walked around the hotel a bit great gym, amazing bar, beautiful outside area and we didn't try the restaurant but it smelled good haha. My only negative is the valet pricing. I'm sorry but no lol we decided to park at metered parking literally right across the street or more than half the price. The city is not busy enough for valet. Even the price for a guest was ridiculous. I didn't use the valet and it wasn't a big deal so I'm not taking a star off for it. The room was nice the upgrades were noticeably cheap but I don't know it was still nice and worth the price. The shower and bathroom was cut. I highly recommend for a couples trip!

*This review is solely based on the bar services* Whiskey Wednesdays are a complete VIBE.I stumbled upon this gem of a night on a random Wednesday. The live musician was AWESOME the drinks were fairly prices and it was just perfect. The hotel is also beautiful inside and out. The staff was very helpful. 10/10 recommend

I stay here all the time and find it very convenient and comfortable. The restaurant has good quality food and the staff is super friendly. And how many hotels give you a peloton option for your room, super cool. The views from the upper floors are real nice as well. Try the hangar steak, won't regret it.

Great customer service. The two Front desk gentlemen were absolute sweethearts! Kind and professional. Valet was efficient and reliable Beautiful hotel with wonderful staff. Can't wait to stay here again ! Thank you C.Baldwin staff for a great first impression and memorable weekend.

I am not sure why people bag on this place so much as we had a great stay here during a "staycation". I chose this spot because I wanted to spend some time at the Buffalo Bayou Park, and this is literally a hop, skip, and a jump from it. The valet were extremely friendly and prompt. As we entered, we were greeted by the front desk employees, all so friendly! Because I read reviews prior to going anywhere, I knew that the a/c not going below 68 degrees was going to be an issue for me, a middle aged woman. Thus, while checking in, I asked if they could unlock my thermostat so I could put it to 63. They agreed, and within less than 5 minutes of me going into my room, the maintenance man arrived to do just that! Now that is service! Because I am a Pelo junkie, I chose the room with the Peloton bike in it to get my daily fix. Because I found no mention of this anywhere, I was wasn't sure if I needed my Peloton shoes, so I brought them anyway. Well, they have toe cages on the bikes, which I am not use to, but thankfully I had my tennis shoes with me since I intended to spend time at the park. So no need to bring your bike shoes with you. When we arrived on a Friday afternoon, apparently the nearby office workers were doing their happy hour as the bar was packed. Since I had dinner plans, I wasn't interested in drinking at that point but glad the bar was hopping! Well by the time I got back from dinner, it was like a ghost town. LOL. During my stay, the restaurant was not open but you could order food from the limited menu starting at 11 am. I was told it would open in August (so should be open now). We grabbed breakfast at the little grab and go spot located adjacent to the bar area. For what it was, it tasted good. I also had coupons for free coffee, so I did use one of them. This hotel is very pretty. The only downside is there is no pool. No biggie to me, like I said, this as a staycation and I have a pool at home. Everything was great overall.

Very disappointed with this hotel especially since it was a Hilton. I've stayed in lots of Hilton's and usually choose them based on the name alone. We went to lobby bar the night we checked in - two girl bartenders at the bar. They were more interested in their phones and the other staff member that was getting off earlier than them and going to party. This conversation and phones took place right in front of us. The drinks were mediocre at best and the bill for $37. Should have been a bit more conversation and presentation for that cost. The room was clean. The bath towels looked like there were from Motel 6 and had been used 100 times. The bar of soap wasn't a bar it was a wafer about the size of a vanilla wafer cookie. No hand wash in the bathroom. The shelf that was about 12 inches from the floor and maybe 3 inches wide next to the TV stand where they put the coffee pot - Not quite sure what this was even supposed to be. Overpriced parking - no mini fridge. I should have looked at more reviews before booking this hotel. The place is very worn. The chairs around the lobby bar clearly need to be replaced - the leather is cracking and coming off. The entire hotel needs a facelift. The hotel was fully booked with the championship game being on Monday and the hotel's restaurant was closed??? Who does this? the one star is for the valet guys. They were very accommodating and friendly. Management clearly needs to be around more - I have never seen so many employees on their phone right out in the open. Won't be going back to this hotel. Nothing for $254+ hotel room. Not worth it.

This review wouldn't have been as good were it not for Laura at the bar (I'm certain she is the blonde mentioned in another recent review). For her sake, I am rating this higher than I wanted because she deserves it. She tried hard to make up for the lack of things in other areas. You should know a few things about his hotel because you won't find things that most travelers are looking for here. NO pool! NO coffee maker in your room (and no free coffee anywhere)! NO hairdryer in your room (but you do get a steamer for your clothes!) and NO parking garage for self parking. It was the wrong hotel for me; I really need those things and my stay was less than ideal due to the lack of them. There is also almost nothing in an easy walk so despite the competitive prices, this hotel will be expensive if you want to be anywhere except for some nearby office building. And valet parking is $40.00 a night (no self parking and the lot across the street isn't really better at $30.00 a night). That said, the bar area is very nice and a pleasant place to relax, inside or outside on the patio. The hotel bar is closed on Sunday and Monday nights so if you want a drink those nights, you'll have to go to the less pleasant, and much smaller, restaurant bar (drinks are good but I'd go somewhere else for food). The valet guys are also very friendly and nice. The rooms were spacious and pleasant but because of the lack of amenities, I doubt I'll stay here again (but if I'm ever nearby, I'd go back for a drink and visit Laura).

I really expected more from such a nice hotel. The biggest disappointment was that we weren't able to use the shuttle Tesla car...I asked about it when I booked and they said it was available, But it wasn't. The staff at the front desk appeared to be annoyed with our presence (multiple times), they were Curt and not very friendly. The room was ok... But small. The shower was also very small. I liked the decor and the bed was comfortable... That's about it.

It should be called The dry hotel!!! The Hotel seems great when you first come in, I used their app to check in to my room, I arrived late in the evening and was greeted by valet, no option to park your own vehicle, $45 per day additional cost, this does not included tips. The room was nice, nice views comfortable bed, but with no amenities, I was hungry but no food to be had, just a vending machine that didn't worked, no coffee or tea or not even water, and no room service coffee in the morning, no breakfast, I was here for work so this really put a damper in my trip. In the evening I need it to do some work, with no desk on the room I went to the lobby, but I could not make use of the lobby for the entirety of my stay, they had it blocked for private events! Not even a drink you could get, when I asked for another place or bar close by, they replied, "nothing walking distance" Expensive hotel with the worst service ever!

Surprised by the negative reviews but my experience here was fantastic. Views from the room was nice and everyone I interacted with at the hotel made you feel welcome. They even opened the cafe just for my family when they had closed it 15 before (went were late getting to the cafe). No self parking though, but hey this is a downtown hotel. Walking distance to some nice eateries (Shulas, Benihana) and even close to a Wimpy Burger. I would stay here again next time Im in Houston.

Two nights here on the 16th floor with a view of skyscrapers, I had a mostly pleasant stay. My Diamond HitonHonors status was noticed and I think I was upgraded to a higher room floor but the room itself seemed standard. It was a busy weekend in the city with a big event - they were close to sold out. The room was clean and comfortable with a firm bed, work desk, plenty of wifi, more than enough outlets and a small coffee/tea service. There was not a fridge or a microwave. Main complaint was the noise that crept in from the "bros" in the room next door. If you remember, be sure to ask for a room that does not have a connecting door. That never tends to help. I did not partake of breakfast in the hotel but I did stop by the gift shop which has a reasonable selection of snacks and drinks. No beer or wine. I'd stay here again if I was in the area.

Beautiful hotel not living up to potential. The facility itself is beautiful, but could use some basic maintenance. The service was horrendous. It was little things that continued to add up to a bad experience. The valet line was horribly run and long. The bathroom door wouldn't close fully; maintenance was called but didn't show. There was no remote in the room; called the front desk but didn't get service until we reported the issue in the Hilton Honors app. The weekend continental breakfast was ridiculously expensive and not good quality. The breakfast had no syrup for the waffles, and we had to go looking for silverware to eat with after trying to flag someone down for five minutes. There is no snacks/pantry on premises and downtown Houston closes so you have to pay for something at the bar or restaurant. There wasn't a major issue, but it the facility doesn't live up to its potential. I can't imagine staying here again unless there is nowhere else in downtown Houston available.

No means a budget hotel in what they charge. rate is inflated for what you get. Do not attempt to call maintenance when something does not work for they never show up to fix it. Don't worry about having your room serviced during the day because housekeeping doesn't show up. Calling down doesn't help. Good luck trying to get clean towels. The biggest piece of advice is to bring your own toilet paper and Kleenex. They do not leave any extra in the room. I have stayed at Rat Traps nicer than this. Oh by the way they are going to put it to you on valet charges to the tune of 50+ a day Hilton should be ashamed.

The temperature in the room is reset to 76degrees. No robe no slippers. Very cold floors. You can hear the traffic from the 7th floor.

Tessa at the front desk will call you on the day of checkin, just minutes before your arrival to tell you that they are over booked and can not keep your reservation that was booked a month in advance. When you ask to speak to her manager Marie, she will tell you that no manager is available and she can no longer help you and hang up in your face. Do not stay here, it is really ghetto and their employees lack customer service. Oh and do not try to call customer care, they will only tell you that the escalation takes 3-5 business days. Hilton is a complete JOKE, no wonder The Marriott brand runs circles around them.

I was shocked by the negative reviews. I honestly chose this hotel for one reason only, because my name is also C. Baldwin and I thought how fun it would be to do a staycation there. Upon arrival Valet was quick to attend to us, at check-in there was free champagne, we were provided with a high level room merely by asking if any upgrades were available. We took our bags up to the room and really enjoyed the whole vibe, the view of the city, the location was central to a lot of things we wanted to go see and do and you can tell they've invested into the overall look of the rooms. Appreciated the glass window into the bathroom and happy it also came with a curtain for moments of privacy. Valet says to text or call down and your car will be brought up within a timely manner, honestly by the time we got down from the 11th floor to the front doors it was usually being driven up. I would happily stay again and again at this hotel. And if you are looking for a super amazing place to eat with romantic ambience and Michelin level food go around the corner to Guard and Grace restaurant. Absolutely heavenly.

Which once use to be a Double Tree by Hilton Hotel; went under a deep renovation transforming into the C. Baldwin, by Curio Collection. I am a big fan of the Curio collection ever since my stay at the LondonHouse in Chicago; definitely check this one out as well. My time here was impeccable, from the awesome staff (thank you, Tessa) to the wonder service and impeccable views of downtown. During my booking I requested a particular room - at the time of my arrival it was not ready, however, I will still placed into a room of equal standard. From the gym to the Good to Go coffee (two cups complimentary by the way) you can't go wrong here. I will say this hotel is centrally located within a heavy business district but not too far removed from the Galleria / River Oaks area if you want to do some damage at the malls. Valet parking is $40 a night; if you don't want that there is a parking garage across the street for $20 a night. I definitely encourage staying here. I haven't stayed at all Hilton Brand Hotels in the Houston area but I would bet my bottom dollar that this might by one of the best in the area. Cheers,

When I arrived I received zero help with my bags, I asked the valet for a luggage trolley multiple times and he just gave me a receipt and left. Leaving the my keys in the car while talking with the other employees. So I had to ask the front desk for one. I then had to remove my luggage to the trolly and also drag it all the way to my room. Absolutely no help. The room and hotel is beautiful and I loved the look, it was very clean and in a great area. I was very satisfied with my experience after the terrible welcome. But then once I left, I saw my bank records.. I have been charged twice. Also, I had to pay for an overnight valet charge on the day I was to check out (40$ for a day that i wasn't going to be there). So for my 2 night stay I had a $120 valet charge.. ridiculous and unreasonable. And also no room for a fight as you do not present alternatives for parking. All in all the hotel is beautiful but the downsides are very large.

NEVER STAY IN THIS HOTEL !! I am a member of the Honors Hilton program for many years, and I have traveled the entire planet always choosing the Hilton hotel chain, because until now they were a great option. Last night I arrived at this hotel for my reservations and immediately before even getting out of my vehicle, the valet staff treated me without respect, and started yelling like savages from the hotel entrance door. All hotel staff were without masks or any protection measures against the coronavirus, even the General Manager was not wearing a mask. The hotel staff are vulgar people without manners, the manager is incompetent who does not even know how to handle his employees, he should not be in charge of a hotel, the position is too big for him. This hotel is pretty on the outside, but rotten on inside. COVID19 infections likely here as all hotel staff were without masks. Valet staff hopping in and out of cars and touching vehicle to vehicle. People were crowded smoking at the entrance of the hotel. Super disappointed!!!! The valet staff will make sure you will have the worst experience that a Hilton can provide! If I could put 0 stars, I would give it to you. NEVER IN LIFE WILL THINK ABOUT STAYING IN THIS HOTEL AGAIN. BIG MISTAKE!!!!