Caro L.
Yelp
I had one of the most unpleasant experiences I have ever had in a gastronomic establishment in this restaurant and I do not recommend this place if you plan an event.
For my birthday I had personally looked at brunch places days in advance and I really liked the Cafè am See. I made a reservation on the spot for 8-10 people with a professional-looking employee, Silvio or Sandro his name. Agreed was a large table directly at the house, which should protect us from the sun. On Saturday I called again to confirm the appointment.
On Sunday, June 06, my birthday, we arrived and were greeted directly by an unfriendly man in a straw hat, obviously an employee, who initially claimed that we had not made a reservation. Since I insisted, Straw Hat began pushing tables together at the right end of the terrace, groaning in annoyance. The reservation list lay open in front of us as we waited, Strohhut making no effort to be discreet - and sure enough, my name was crossed out, replaced with the name Thomas XXX and next to it the note "VIP"!
Straw Hat hat fetched us to the table, this stood in the middle of the blazing sun. I asked for sunshades against the heat - there Straw Hat answered that none were there and we could go also gladly again. We took the table.
For an hour and a half my guests sat in the midday sun until it disappeared behind the trees. They ordered one water after another, of course. Meanwhile, Straw Hat, who placed us, sat with his own (!) birthday party at the table I had originally reserved!
The next hammer came with the bill: 7 bottles of still water for almost 8 euros each were on it. I was under pressure because I wanted to spare my guests the conflict and didn't even think that the restaurant could have provided the water. So I paid the bill of almost 300 euros without complaint.
While paying the waiter, I had taken off my mask - Straw Hat passed us at that exact moment and actually said, "If I had known how pretty you are, everything would have gone better here!" and laughed. This happened in June, but only now can I put the experience into words, as it still resonates with me. I have not experienced such absurd, unprofessional and impudent treatment before or since.