Charlie W.
Yelp
One of, if not the worst, dining experience ever!!! Terrible food, disgusting, rude and nasty staff! We visited their booth in the Time Out Market because we had good meals at the market before and very, very good steaks in Portugal at other places. Their sign read "Best steak in Lisbon", so we sat down. The waitress was very rude from the start. It was a counter in a hallway. I ordered a rare steak with garlic, wine, water and olives/bread, my wife ordered prawns. My steak came to me blue, bleeding and cold in the middle, my wife's prawns were rubber! I told them my steak is raw, so a very rude waitress took it to an even ruder cook (definitely not a chef!), who gave us very dirty looks.
He Took my steak off the plat, slapped it in a cold pan and fired the hell out of it for about five minutes, all the while leering at me. He slapped it back on my plate, tossed the old garlic back on it and buried the Portuguese flag in the now cold sauce and had the waitress serve it to me.
It was like rubber! I told them I would not pay for that steak and the real ugliness started. "You ordered the steak, you pay for it" screamed the waitress. No. She called in a burly, bearded guy who sternly said the same thing plus "we do not waste food in Portugal" Bull. The cook wasted the food, not us! So they called security on us. We explained to the guard (and subsequently two other guards and two managers from Time Out. They talked for at least 45 minutes with the people at there, then said the big manage would come. A very mean-looking woman appeared. I asked her if she knows what is going on. Not even looking at the food or asking what we felt, she repeated, loudly "You ordered the steak, you pay for it!!!". No, we said, and pointed out that we ate and drank nothing and will not pay for poorly cooked food. She threatened to call the police! We said go for it. She then said we should pay for the wine, water and bread/olives, so we agreed. We drank the wine and water and ate the olives, not wanting to waste food. As we walked away, she said something rude in Portuguese at us. The guard and Time Out manager were very gracious and happy it was resolved. Never met a worse manager or been treated so badly at any establishment in the US or Europe, where I lived for over a decade.
Otherwise, Time Out is a lovely place though somewhat touristic.