Shawn P.
Yelp
I made reservations to celebrate of our anniversary. For starters our waitress was very impersonal and unfriendly. The service was slow, as well as being very unattentive. We ordered a baked brie with honey and toasted almonds, served with freshly baked french bread. ($16 for stale bread)
Initially, I ordered their Maryland Crabcake Sandwich with french fries. (Market Price) The crab cake platter was delivered with absolutely no condements. I was going to request for some, but decided to taste the crabcake first. Totally taken back on the taste, it was disgusting. In all my years of dining, this was the worst tasting crabcake I've ever tasted. Therefore, there was no need for condiments. I flagged down the waitress, politely requesting to return the order, because it was unsatisfactory.(understatement)
I requested to order their turkey and swiss croissant, that my companion already ordered, commenting that it tasted fine, it should be a safe bet.
Upon completion of our lunch, the waitress delivers a box, saying this is the crabcake your ordered. She addressed, you'll have to pay for it, as well as the replacement turkey and swiss croissant sandwhich. Claiming, she told us about the restaurant policy, when I requested for another order. I strongly contested, she absolutely did not, having my partner as a witness.
At this point, I requested to speak to the restaurant manager. The manager came to our table, I asked him, your making us pay for a sub-standard crabcake lunch platter, as well as a replacement turkey swiss croissant sandwhich? He said absolutely! My response, FYI, I'm not paying for a substandard crabcake. Advising the restaurant manager, we were never advised about their policy, from your waitress. We also never heard of any restaurant treating a customer in such a unfair way. This was embarrasing of all times on our Anniversary! Charging a customer for completely unsatisfactory tasting crabcake sandwhich lunch, that I wouldn't even give to my pet. He told me the chief said it was ok, and nothing was wrong with the sandwhich, I told him, we aren't paying, enough is enough. We ended up not paying for the crabcake lunch after dealing with an absurd food return policy.
Needless to say, this isn't how a couple should be treated, especially on their Anniversary. Let alone be served horrible food, and experience a very unfriendly waitress as well . The young manager, was inept negotiating, with this particular scenario. Because this customer was definately right!
We felt compelled to write a review, based on principle, regarding our Anniversary experience at CAFE NORMANDIE.
THEY DESERVE A BELOW ZERO RATING!