Adan S.
Yelp
I used to love this place, and now I've gotten screwed over too many times. 1 star review for failing to meet the expectations they build with a price point this high.
Food is overpriced in my opinion, in addition to just meeting the standards. Examples: Breakfast burrito is mostly egg and tortilla + protein is lacking ($1-$2 though), sandwiches are okay but the accompanying oily and squishy fries bring down the meal average. Baked goods and coffee drinks are good, but the espresso needs their sugar heavy drink recipes.
The staff is nice, but young and inexperienced to a fault, coming from someone with 10+ years in cafes and restaurants. This highlighted itself today... and will deter my future business.
Not sure what management did in training, but no one is on the same page. I walk in for my pickup order and get my baked good from the barista. Muffin in hand, I sit down as the barista tells me my food will be out shortly.
I feel nice, get a chai to tip the staff on this hot day as from my experience, I know they're sweating in the kitchen. I wait, 5, 10, 15, 20 minutes. NOW, the barista leaves as their shift ended or they are on lunch, and walk past me leaving the cafe.
Staff is having fun now chatting away and joking in the back (I love to see this, most the time), and I'm still waiting for my food in the middle of the cafe. I go up to the window now, 20 minutes after first doing so, and ask for my meal, turns out it's been sitting on the counter behind the bar for a while.... NO ONE TOLD ME OR SAID ANYTHING AT ALL.
The staff relayed no messages to one another. Not an order number shout, a notification that I'm in the cafe sitting down, AS THE ONLY PATRON, they failed to get me my food warm.
Godspeed to this establishment. They should know everyone in the cafe can hear them in the back room, which makes for a warm welcoming atmosphere, but transparency when they mess up. They have no awareness of what's going on.
1 star.