Mon T.
Yelp
La Tana was one of our favorite restaurant for years, but we had the worst dining experience there today ever. I reserved a table for two for my husband's birthday lunch. We were sat promptly, ordered an americano, latte, glorious green salad, tagliolini, spaghetti & meatballs. Drinks and salad arrived, those were absolutely fine. People who ordered after us, they finished their pasta and ours haven't even came! The server completely forgot about us, I went in to ask her what took so long, she asked me for what.
We waited and waited, she came out with our pasta. I asked her what took so long, and she said the kitchen missed our order. We began to eat, the tagliolini was delicious with mussels and garlic white wine sauce. Unfortunately the spaghetti in the spaghetti & meatballs was undercooked and chewy. We told the server the spaghetti was undercooked and not al dente. She made it sound like it was already cooked to al dente, and it was our preference to have it cooked longer and softer. She then asked us what do we want, if we want kitchen to cook the same dish again. Uh YES, we had this dish many times, and it was never like this, so heck ya, we want the kitchen to cook it for us again.
So we waited again... finally everything came and tasted how they were supposed to be, but man, we were so friggin pissed! The server apologized, used the excuse of being one man down. But come on, pretty much all restaurants are understaffed these days, and it was not peak times when we went, the restaurant was not busy at all.
We told the server how we are regular customers at Savio Volpe and La Tana, and it's always our favorite restaurant until today. It was absolutely horrible and unacceptable. She apologized again, compensated our whole meal plus gave us free dessert and a gift card.
I'm not here to get freebies, I just want an enjoyable lunch with my hubby, especially is for his birthday. It left such a sour and bitter taste, even with the gift card, it would take us a long while to go back again.
Time to explore and find our next new favorite Italian restaurant!