Caffè Nero

We stopped here for breakfast one morning. The place was not too busy and they took our order right away. The coffee was good and hot. The food was warm and tasty. For what we needed it was good. The inside of the location was very cute. It had plenty of tables, bookshelves, and areas where you could be by yourself. However, I would call out if it was busy, it might be loud.

Great service, atmosphere, and coffee! I'd love to try more of what they have on the menu. Sadly, I was only in town for the marathon. However, as someone who loves a good cafe spot to do work and sip on coffee, this is a great spot!

We were directed to this location to get cinnamon buns. At the counter, friendly Lee told us they weren't quite ready yet. We wanted them. We waited. They were so worth it--hot, fresh and super yummy. Our coffees--a mocha latte and a cafe au lait, were also wonderful. Maybe it's because this place is also a roaster. The best part--we downloaded the app--and both coffees and rolls were on them. We are signed up, will be loyal whenever near a Cafe Nero (like we also got Cafe Nero coffees at Amtrak South Station). The pastry selection was amazing and we loved the coffees. What's more to like!

Design is awesome, wc doors sometimes don't work, payment systems barely work, a bit slow. Management here sucks for sure.

Whe worst experience in my life! I ordered a salad with extra chicken, and to my shock, the chicken was 8 days past its expiration date. At first, I thought the strange taste came from the sauce, but after trying the meat separately, I realized it was spoiled. Only then did I notice the expiry date. When I raised this with the manager, she claimed it was just a labeling mistake and that the chicken was fresh — but it clearly wasn’t. I can still feel the bad taste hours later. This is completely unacceptable and raises serious concerns about food safety.

I think the food is not too bad, but it ain't the the best either. In my opinion it's very salty. The service was okay and the environment is fine. There are also a few outlets under some tables if you're looking for somewhere to eat and charge your phone or computer.

Tried their iced caramel latte, it was really good but it made me sick for 2 days after. Not sure what ingredients they are using. Do not recommend

Unfortunately the service staff is unfriendly. Never say good morning, never a smile. The only thing that I’ve heard is "next" to the customers… Good coffee

First time visit to this place. Located in the downtown area of Boston. It looks to be a very trendy place. It's decorated nice and looks to be maintained well. I had a coffee with a pastry. The coffee was good as was the pastry. Service is done at the counter. The person who took my order wasn't the person who completed my order. When my came up to be completed I had to repeat my order to the second person. So that meant waiting a bit longer. It's worth a stop in during quieter times.

Location has ample space and seating but can quick reach max occupancy due to college students, families on vacation, or whatever else brings people to Downtown Crossing. Large windows bring in light and the rustic decor beats the usual dark wood and brushed metal tones. Food and drink wise, you get the standard Caffe Nero experience. It's a chain, it's fine, it's not as pretentious as Tatte (which seems to have metastasized as a cancer infecting all Boston). One annoying nitpick about the service - the servers are cordial when you place an order but immediately shut down when you hit "no tip", even for a takeout order. These employees have attitude problems. Will avoid in the future.

I stumbled upon this place as I was walking down Newberry St. the honey spiced latte was really good. I actually started fixing my coffee with honey and cinnamon because of this delicious latte! The star of the show was the cookie butter croissant. It was warm, buttery, and all the delicious things! I sat inside to enjoy my treats. The service was also good as well.

Came here to get some breakfast items. My husband got the pistachio muffin and I got the breakfast sandwich. We also got some coffee drinks. I was very unimpressed with the breakfast sandwich I got as it had one slice of bacon and some egg on it. The pistachio muffin was okay, nothing spectacular. Wouldn't come here again probably

Cute and warm interior, central location. I got a Cortado and it was fine. Maybe next time I will try the pastry

At 12:30pm On Monday Sept 4, 2023 I ordered for the first time here on my lunch break at work. I got Turkey & bacon with herbed cheese, swiss & provolone, served on focaccia bread and. A classic soft tea bread made with bananas. And tried the blackberry soda and a Refresher (24oz) Strawberry Dragonfruit! The banana bread was still warm very moist not dry tasting and very good! It had a nice balance of sweet and was delicious! The sandwich was the best the focaccia bread was exceptional the herbal cheese with the turkey and bacon was delightful I enjoyed this sandwich very much! The dragonfruit strawberry drink was very refreshing and quickly finished to complete with my meal! Very surprised!

No handicapped entrance very surprised with a Boston cafe. Didn't get to eat there so I can't review the food and drinks

Very nice coffee stop. Located on the edge of Chinatown, across from the old Paramount Theatre, this eclectic little UK based coffee cafe makes a very nice cup! The furnishings are a collection of wooden chairs, comfy sofas, wing back and other soft seating. Coffee tables, end tables, and booths. All scattered against a library-esque backdrop including a massive fireplace. I picked up an almond croissant which was very tasty. Not overly sweet, with a bit of almond jam in the middle that was unexpected. My macchiato was well made and had a pleasant bite at the end. We waited by the counter for our coffees and bussed our table before departing. Our visit, after the morning rush was very pleasant. Plenty of pastry on hand, plenty of staff to help the steady stream of guests. Customers working on laptops, business meetings and friends gathering were just some of the ways customers were enjoying the space. Definitely would stop by again for a good cup of coffee.

Service sucks! Rude, and very slow!! However the place is clean and ample with room to chit chat and study

Conveniently located at the bottom of government center and one-beacon st. For frequent flying at the UMass Amherst club for meetings but their cafe in the building is arguably better with the espressos, price (while they don't have the food) Nero, when I went was very chaotic and very disorganized with the customer ordering process. I love that they're so busy but it didn't make for an enjoyable spot to sit, enjoy conversations and get work done quietly. If that's what you're looking for I'd go elsewhere! If you want a quick stop "to-go" you're in luck!

Do not go here! Terrible employees specifically the girl with orange hair and glasses also the hispanic lady. THEY WILL SCAM YOU. Make sure you ask for a receipt!!! Not only did they not give me back my exact cash and denied doing so they touched my food with their bare hands and forgot two of my sandwiches. They service is a shit show. STAY AWAY

Food and coffee were great but the service (by the owner less) was terrible! I saw the way he was talking to his team and was appalled, but when we asked if our croissants could be warmed, he made a disgusted facial expression. At that moment I was wishing he had not been the one to take our order. The team that helped other guests did not hesitate to even offer that!

Caffe Nero is my go-to for breakfast in downtown Boston. I love the old world charm and the ample labeled vegan items. If there were a Caffe Nero in the place of every Starbucks, the world would be a much better place. I typically order a vegan breakfast roll ($6) which consists of Impossible meat with Just Egg and probably Violife cheese on a nicely soft bread roll. It's a great and reasonably priced breakfast sandwich (albeit microwaved instead of toasted, unfortunately). I prefer the breakfast roll over the croissant sandwich, but that's just me. The vegan croissants ($4) are also excellent: flaky and addictive. The vegan wildberry tart ($6) tastes great, with a crumbly crust and not-too-sweet berry filling. Come to Caffe Nero for an unusually good chain experience.

Delicious! we kept seeing locations all over the city, this one was so warm and cozy inside with tons of seating. I love seeing all the food options while waiting in line to order. the croissant for my croissant sandwich was so flaky and delicious, the raspberry cheesecake pastry was not too sweet, and my mango tea was so refreshing! perfect cafe for a quick breakfast

I LOVE the inside space. Perfect for catching up with a friend, or doing some work on your computer. I love the window seats, and also the big banquet table. Food and drinks were good! The matcha latte was delicious, and the white mocha was good (oat milk tho). The drinks came out really quick for how busy they were. Overall, an easy 5 stars to give.

This place stands out among so many coffee shops in Chinatown when you are looking for a quiet place. Decor has a nice book library vibe to it. Food and drinks will never disappoint you. Service - 3/5 Food - 3.5/5 Ambience - 5/5

Coffee is good, service is really terrible and the two girls who open in the morning are very rude. One morning I went in and they both ignored me for at least 5-7 minutes until a long line formed behind me and they begrudgingly asked me what I wanted. No hello, no good morning or anything. Very miserable vibes first thing in the morning, I won't be back.

if I could give a zero I would. Over price and it taste like Instant coffee. not worth 10 dollar

Until now, I had only ever come here to order a hot green tea, which I'd sip while tapping away at my laptop for an hour or so. The hot green tea was never anything to write home about, since it only comes in a lousy 12oz ceramic cup unlike the nice tall big paper cup you can order at Starbucks, where you get TWO bags and 3x as much hot water, and much better quality tea for about the same price. I never really found this anything to complain about, just looked at it as basically a "parking fee" for my use of the undeniably beautiful place with its tasteful colors, comfy chairs, and gloriously high ceilings. Most Starbucks locations are not nearly as nice to linger in. Whelp, today I came here with two friends who ordered a large matcha latte and a large caramel iced coffee, plus desserts---a pistachio cheesecake slice, and a tiramisu oblong-thingy. Feeling a bit sleepy, I ordered a double espresso instead of my usual miniature hot green tea. MISTAKE, MISTAKE, MISTAKE, MISTAKE, MISTAKE! Both of the tall cold drinks were utterly tasteless, by which I don't mean they tasted BAD, but they literally had ZERO taste, including even the whipped cream on top when directly spooned out. My "double espresso" the staff seemed to totally forget about so had to badger them 15 minutes later when I noticed that folks who came in long after me were already picking up their drinks (and it was a slow Sunday afternoon)...it was not bad compared to my friends' liquid atrocities, but fairly mediocre and more importantly, looked to be more of a single or at most "one and a half" instead of a "double" espresso when it finally arrived. And then, the desserts---oy! The cheesecake was similarly weak tasting and rather than rich and firm and strongly (gasp!) CHEESE-tasting, had the consistency of thick applesauce. The tiramisu was ok-ish, but nowhere near the quality of a simple Whole Foods tiramisu slice. Lesson learned: come to Caffe Nero strictly to take up space and consume oxygen while sipping some token drink as the price of admission. Go elsewhere if you want something that actually tastes good and packs a punch, whether that punch is in flavor or caffeine potency. (I've had stronger cafe lattes than that "double" espresso.) Second star given ONLY for ambience, and the convenient location.

This review is going to be biased as I am traveling solo in the bitter cold of the early morning. I was looking desperately for any sort of respite from the cold (I'm from Southern California, sue me), groggy eyes, and weary legs. Most places in Chinatown were closed or didn't open on their posted times. (Thanks for nothing) I come here in the asscrack of the morning and was welcomed by beautiful classical music, a cozy yet spacious interior, and an incredibly friendly barista. One delicious cappuccino and cannoli later, I am transported from the bitter and harsh winds outside to a refuge of warmth and relief. I know it's just a cup of coffee and some sweets but after having my pizza stolen in the fridge earlier (with the box still intact to add insult to the theft), I really needed a place to sit, relax, and reset. I paid $7 for desperate need of comfort and for that price, I consider Caffe Nero an absolute win.

Eh /: It was fine. They have free water, and I like the vibe of the place, I just don't like their food. The brownies weren't the best, and the hot chocolate was just hot water. Literally no taste, which is really sad both because it's super hard to screw up hot chocolate (I mean I can make it with some milk and chocolate, and I'm a terrible cook) and because I love hot chocolate. I'll come back for the free water, just not the food.

I don't get the point of a mobile order when the baristas will place other people's order above yours. We even had to wait for those who ordered on the counter 5-7 mins after our order was supposed to be 'ready.' We waited a total of 17 mins for this order. I really want to like this place but I can't justify the poor service I just received today. Please don't open your mobile order if you cannot fulfill it on time.

Quick service, great quality with a plethora of options! Good cozy vibes on this fall morning. 12/10! I grabbed a good ole cold brew!

My wife and I got the sausage egg sandwich and it was to die for. We also got an almond croissant and it was so flaky and flavorful! The white chocolate mocha and vanilla late were an absolute dream! 5 stars isnt even enough. Everything was clearly homemade and fresh!

A real neat coffee shop. They had plenty of muffins, sandwiches, croissants and more. It was a bit cold and we wanted some hot chocolate so we stopped in. The seating areas were very nice. They had some tables, couches and some real comfortable chairs. We checked out their menu and it seemed to have some very good breakfast options. Maybe next time.

The atmosphere of the cafe was thoughtful and inviting and seems to be a great study spot. The staff were polite and the menu left no room for improvement because there were plenty of options. The drink menu was similar and offered many classics as well as some more interesting and unique drinks. I got the dragonfruit strawberry lemonade which was good, but I could not taste the dragonfruit. My companion got the hot chocolate which was delicious. We both got sandwiches which we enjoyed but weren't worth THAT much. Overall a good choice for some coffee while you work.

Came in to grab a quick drink. The strong aroma of coffee emanated from their doors. Staff were friendly and efficient. My friend ordered a black coffee while I ordered a chai tea. Unfortunately they were out of the cold foam which would have elevated my choice more. Overall, happy with my experience and wouldn't mind coming again to try some of their yummy looking food options.

First time coming to the Chinatown location. Some pros & cons include the following: -The overall look of the place. Doesn't look like your traditional coffee shop, it's a unique aesthetic. -Not super expensive, I say pretty affordable to come here. -The pastries look pretty good. They have some sandwich options and muffins. -Pretty spacious, good amount of seating Cons -I ordered a muffin and hot chocolate to enjoy in house. I asked about a certain muffin I wanted but wasn't sure what it was & server completely ignores me. And asks twice about what I wanted because they couldn't understand me or make out what I was saying (no big deal though, I'm sure the staff is making sure they hear what you want correctly). And when I asked about the muffin, she just took it & added it to my order ignoring my question. It was about $6.95 for the hot chocolate & muffin. After trying both, I was a bit disappointed. I expected a bit more flavor packed into both things I ordered. Hot chocolate didn't have enough pack of flavor & needed more chocolate. Muffin could've been better. -napkins are super small, makes no sense. -red chairs are a bit uncomfortable

It smells like a library inside with the wonderful scent of coffee. Huge roomy coffee shop with brunch and smoothie options too. Plenty of cute area to sit and relax or study. I got the pistachio coffee latte, very good. Friendly service. Overall great place

I visit daily for a hot brewed coffee. I believe it's their "Classico" blend. It's always perfect. I have also tried their cappuccino and it's consistently good as well. I haven't had many food items but the kouign amann pastry is my favorite so far. Service is usually great. Occasionally there can be a delay if you order via mobile app, but the staff responds quickly when you check in with them. Definitely recommend at least for takeout (I never sit but it looks rather cozy.).

This is a pretty convenient spot right by Downtown Crossing. I came on a Sunday afternoon and there were lots of people studying/working on their laptops. My friend and I found some comfortable chairs and hung out for about an hour. Nice way to escape a busy area of the city.

Place looks amazing from the outside, seems a little small.. when you get inside... Supposedly they have wifi and is a good place to work out of, but seems a little loud. How people get their work done (or serious work anyway) from places like this is the mystery of a lifetime. Kudos if you have the brain for that kind of concentration ability . Their lattes are GREAT :)

UK based cafe nero is a fav of mine when I'm on that side of the pond. this outpost however brings its own masshole flair. The coffee delivers. The pastries are..um... American. The croissant from the looks alone was an affront to even the most basic of executions. The tiramisu was basic. Maybe it's cause I got in 20min before they closed. But having dude yell every 4 minutes with a live countdown until they close is very on brand for massholia. Best part is he is so eager to leave he locks the door 5min to close just incase any other last minute people want to buy something. I get it. Long day. You wanna go home. I've been there trust me. But closing time is 8pm. You can't wait 5min. You could of been breaking down and getting all the side work sorted so you can close faster. Instead this genius is more worried about not serving last minute customers coffee or pastries. This is why robots will replace humans and only further the distance between the haves and have nots.

This is a great little coffee chain here in Boston. I love the location near Chinatown. Gorgeous building that would be great to have as a flat. The coffe is smooth and not bitter and the pan au Chocolate was fresh and yummy

This place has awesome, awesome coffee. We got mochas, cortados, and macchiatos here. All awesome! We used the app to order ahead and for the most part it worked well. Had a glitch once but the staff were great. We didn't sit and eat here but would definitely do that as the inside and the outdoor space is very nice.

Love the seating at this area. For a regular latte with oat and also a vanilla latte with oat. 2 coffee would cost around 13-15 with milk alternative. I love the ambiance of this place and the barista was very nice! I just wished they have more specialty lattes and drinks. The latte temperature wise could have also been more hot for a cold Day in Boston. I'm not from the area but seen a few locations in downtown when walking.

Cozy cafe near T station. It has a warm ambience and good coffee. We loved their pastries, frittata and croissants. Their chocolate croissant and almond croissants are both amazing. We ordered some for a take out for our friends and they loved it too. Overall a great place to relax, work or just chill and watch the street unfold its day.

How can you screw a hot chocolate:( Customer Service was awful!! There were 2 staff and there was nobody but me waiting to order. I was ignored for over a minute. Then another person came in and the staff decided to take her order. I usually don't say anything but this was flat out rude. I interrupted by announcing that I was there before her. He took my order with no rye contact. Wow!!! I would not waste my money going yo this place. Terrible hot chocolate and customer service.

Came into study and fell in love with their Americano. It had a taste that was unique in its sour flavor. I have never tasted an iced Americano such as this wow AMAZING is all that I can say at this point. Overall, ambience was satisfying, one that was nice enough to study and get work done but also would be nice for a casual conversation in the afternoon.

I was about to drive to Montréal from Boston but first I needed to refuel with a quick breakfast, so luckily I stumbled across Caffe Nero! This small little shop features plenty of sandwiches, pastries, and of course beverages. The staff was friendly enough when I was there and had me in and out pretty quick. I ended up just ordering an orange juice and a small croissant sandwich. I'm not really sure what I expected from the croissant sandwich but it didn't really have much egg or bacon inside of it, it was not very filling, but it did taste pretty good. The orange juice definitely tasted locally made and that was pretty darn good. Overall, this is probably a great place to stop if you drink coffee, but I can't speak on that. What I can say is that they've got some alright food and some banging orange juice. Come check them out for yourself!

A more quiet place than Tatte if you're trying to get some serious studying done. The latte was very good, but my favorite was the bacon cheese croissant. The croissant was so fluffy and buttery, it was truly one of the best I've had. A few outlets available near the wall, but the overall ambience is very good for studying/working.

Stopped at Cafe' Nero while we were in Boston. The coffee, ambience and service was amazing! Kewaun was fantastic! He provided stellar customer service and was a huge help in figuring out what to order. Not to mention he made us delicious drinks!

Headed here for some seasonal drinks and a breakfast sandwich. The bacon egg and cheese was really good. Could've used an extra strip or two of bacon. The eggs nice and soft and the bread top notch. The overall space is nice. Good amount of seats and a sea of people working on laptops.

Horrible costumer service, when u ask question they get annoyed by that , some of them don't even speak English, the food is horrible overall, same as coffee, coffee seemed prepared uncaring, on a fast hand, very disappointing with spending 20 dollars.

Literally only came here for the almond cake. I've been craving it lately and it's so good, nice creamy almond frosting between the moist cake layers (sorry if you hate that word, but that's how cake should be). Toasted almonds on top, adding more decadence to this mildly sweet and nutty slice of heaven Seating was a little difficult, it's always super crowded so I got lucky getting a little table on the second floor. Great place to get work done or to just take a breather from work

I have mixed feeling about this coffee place. Although the place is just steps away from my office, I would choose to walk a bit more to Pret to pick up my breakfast in the morning!! * Their croissants are just okay!! Even when I ask to heat up, they are not as crunchy as Pret or Starbuck, so Nero is not my number 1 choice for breakfast in the morning * Staffs friendliness: I have mixed feeling about this too. I guess it depends on who you see, but there're at least 2 staffs that should learn how to smile to customers given a customer facing job. They are grumpy every time I stop by, not just to me and speak to each other in their language. However, there are other people in different shifts who are more CHEERFUL to customers!! A simple smile makes a huge different!! * Drink: I love the mango smoothie here!! Sooo yummy!!! * Setting: nice set up to stay for a catch up with friends or to work or study!! They also have a patio for you to sit outside when it's nice out!! 3 stars due to customer service!!

This is a very busy and hectic coffee shop in Downtown Crossing. The busy-ness mag help explain why the very pretty space doesn't look entirely clean. It's not the deliberate mismatching of the easy chairs and other furniture or the shabby chic decor either; it's the dirty floors and order counter I'm talking about. Service was a bit slow, with one fewer staff member at the register than would have been ideal at lunchtime (and there seemed to be no one busing tables & sweeping the floors). The menu listed a nitro cold brew, but there was none available for me The regular cold brew tasted a bit over-roasted at first, but ended up being delicious as the ice began to melt. Our oatmeal cookie was decent, but nothing special.

I enjoyed coming here before the pandemic to do work occasionally. I really like the location. It's within walking distance of multiple T stops. This Caffe Nero is a good size with ample seating and has a cozy atmosphere. Their coffee and their pastries are delicious. I'm partial to their croissants.

Great coffee, delicious pastry selection and the ambience is like an old time library, it's really cool! Staff was super friendly too. Great coffee stop before the day.