Elissa D.
Yelp
Caffetto is NOT POC FRIENDLY!
NOT LGBTQ FRIENDLY!
I posted a review a few weeks ago giving Caffetto a great review, but I take it back. I will never be coming back here after the disrespect my partner and I were shown. I started coming to this cafe a little over a month ago and have been here 5+ times. Each time my partner and I have gotten multiple drinks, and sat in the lobby for a few hours to study/crochet. I also tip over 30% everytime I come here. or USED to.
This is gonna be a bit to explain, so bear with me. I just want to tell my full story and have people understand.
After my 5-1 shift (barista job) my partner and I decided to go to Caffetto because I loved it so much. The vibes were chill and nobody bothers you really, usually pretty busy, but it's manageable. My partner decided that he wanted to stop by SK to grab a drip coffee down the street because they're more of a specialty coffee roasting café. If you've been to Caffetto, you'll know that they don't roast their own beans and also don't specialize in their drip coffee... or really anything. We went to Caffetto afterwards because that's where I was going to get my coffee and where we would stay for a few hours so he could study and I could crochet.
Once we got there, we saw how insanely busy it was. It was about 3pm and the line was basically going out the door for 20+ minutes. We sat down at the bar because that was the only seating available and we wanted to wait till it was less busy before ordering. There was only ONE worker, maybe 5'11 cis looking 28 (maybe) year old white guy. I wish I remembered more of what this guy looked like. My partner and I felt awful because there was a huge rush and only this one person working. He seemed really upset because he kept spilling drinks, he dropped the lid to the iced tea on the floor (and put it back on without washing it), kept running out of dishes, etc. I figured we would let the rush die down before ordering so he could have a minute without hassle, as a barista, I value the time I have to catch up from a huge rush. We were also planning on tipping $20 because of how bad we felt.
(Side note, the wind chill outside was -30 degrees so waiting outside was simply not an option).
After the rush died down the man started cleaning up. Out of nowhere he comes up to my partner and I (we're both watching a video on our ipad, unbothered) and says "How are you guys doing?" I thought he was nice for coming up to us and asking and we started to respond and start a conversation, but he cuts us off and goes "Thats really rude, you know" ...huh?? "You shouldn't bring coffee from a different place here. That's rude. You wouldn't bring food from a different place to a restaurant, Would you. When you pay for coffee you rent out the place. You can't just sit here-" and kept going on and on with the most disrespectful, condescending, god complex ever. My partner, POC Male, is going "I'm so sorry, I didn't know. We were going to order. I'm so sorry. Is it okay if I finish it?" and I am FLOORED. I would understand this happening if Caffetto was a high class cafe, but are you serious? My friends call Caffetto Cafe Ghetto. The place with the most grunge vibes, graffiti everywhere, torn up seats, garbage everywhere, dirty floors, etc. I'm assuming whoever this toxic elitist man was is the manager considering his attitude and the fact that he was the only one on shift. We left immediately after because there is ZERO shot I would have paid for anything after that interaction. We weren't rude and didn't talk back, just apologized and left. On my way out I said "I hope your day gets better" because he seemed to be in an AWFUL mood to go out of his way to harass customers like that. He responded with "It's going fine." Ok man. No idea if he approached us because we're both queer and my partner is a POC, but regardless, I will never come back here.