Heather S.
Google
First Look: California Fish Grill, Fairfax
Stepping into the newly opened California Fish Grill on a random Thursday with my mother felt like walking into a culinary hot spot; the word is clearly out, and Fairfax is lining up to see what all the fresh fuss is about.
The concept—what feels like a cross between upscale, healthier fast-casual and a sit-down spot—is immediately appealing. The staff is genuinely friendly, offering warm greetings despite the understandable chaos of a grand opening. That said, if you’re looking for fast fast food, be prepared to practice patience; the service is operating at a leisurely, perhaps more "California time" pace.
The menu is robust, featuring an impressive array of sides, and the quality of the ingredients is immediately apparent—everything tasted wonderfully fresh. The fried catfish was a definitive highlight, perfectly prepared with a beautiful crunch. On the other end of the spectrum, the lobster roll failed to impress; a disappointing detour on an otherwise promising menu. We also had a minor mix-up with the kids' meal, where the stated fish wasn't in fact that kind of fish, and, alas, a shrimp skewer I ordered went missing entirely.
Here's where the logistics earn their own star: a quick review of the receipt before leaving confirmed the skewer was never charged, saving me the awkward conversation. But the true game-changer was the exceptional intervention. A gentleman, who was the CEO, observed that my mother wasn't thrilled with her dish. He promptly introduced himself, listened, and without hesitation, offered her a gift card to return and try something new.
That gesture was not just kind; it was a masterful display of business acumen. It shows a genuine commitment to the customer experience, turning a few opening-week stumbles into a resounding win. While not every dish was a home run on this first visit, that level of proactive service ensures I will be giving California Fish Grill a "do-over" much sooner than later. They are certainly leaning in the right direction.