Cambria Hotel Austin Downtown

I would have definitely given this hotel a 3, if it hadn't been for their savings grace Paige Singleton. Her customer service was outstanding. Very attentive, thinking of things before I had a chance to ask. Her assistance with our events help them to go over smoothly. For this reason, I will give the hotel another chance. Unfortunately, there were things that needs looking into. First, the payment system, running of my credit card several times, after charging the wrong card. Just because they are pending charges, makes no difference to the bank, when charges hit back to back. These are things you don't want to worry about when out of town for the weekend. Valet parking, was heading to park my own car, until the young man chased me down on foot, because nobody was there. Arriving from several events throughout the weekend valet stayed backed up. The hotel offered a nice touch being a Choice loyalty member. I received a couple of snacks and bottle of water. They also offered a free coffee and pastry in the lobby restaurant. The Graffiti restaurant, the service was slow. & lacked customer service. I asked about the free pastry and was told they didn't have any left. It was only Saturday morning. Needless to say, the breakfast service needs improvement. No decaffeinated coffee.

This is my second stay at the hotel, and I continue to choose it for its excellent service and pet-friendly policy, which makes traveling with my dog hassle-free. The valet service is also outstanding, with a helpful team that assists with luggage. Overall, I always have a great experience here. I’d like to give a personal shoutout to Nick for being so friendly and making the valet service run smoothly. His helpfulness really made a difference during my stay!

I just wanted to say, that the hotel experience was great, but the interactions I found most pleasant were with the Valet staff. I find that customer service is a lost art at times with the younger generation, and after my conversations with Shae, I feel that there is still hope. He was such a well spoken and mannerly young man with an infectious vibe of positivity to him. I must stay, just those few minutes we spent interacting as he valeted my car, made a profound impact on my trip. I will DEFINITELY be returning!

This hotel is a good cross between great value for the luxury stay offered. I love the fact that it's close to other venues and activity. The staff was fantastic and the valet service was excellent. The valet Mr Shae really helped us out with directions, as this was our first time visiting the city, including places to visit. Thank you Mr. Shae. All in all, a very pleasant stay.

This is the 2nd Cambria Hotel in which I have staid. I was impressed by the Cambria, Columbus, Ohio this past summer, and equally rewarded by my choice of the Cambria in Austin. My daughter and her family had booked into the Fairfield by Marriott next door, but their prices were double what the Cambria, a part of the Choice Hotels chain, was asking. So I chose Cambria, with its own label of tasty wine, but no complimentary breakfast. (At $160/night vs. $370 for the same two queen beds, you do the math on the cost of powdered eggs, dry cereal, micro-waved sausage biscuits, pre-cooked bacon, light yogurt, and Belgian-style waffles for breakfast.) NB: If you are a family of 4, with two teenagers, OK, the Fairfield May win. |The rooms were hard to compare, but not incomparable. Each had two queen beds, a bathroom with shower, and the usual pillow, decor, bath supplies, and early morning courtesy coffee machine and overnight mini-fridge. BUT, Cambria was a place I felt pampered in from the moment I entered my room: Too many pillows (for me), recessed and under cabinet lighting (not brilliant illumination you can’t moderate), stylish design (right-sized chairs, a custom designed writing or computer table, artistic wall covering), top of the line bathroom fixtures, linens, fixtures, stylish towels and cloths. (Literally, I took pictures, both for shopping purposes and because we need to re-do our our bathroom to accommodate seniors and the Cambria walk in shower was state of the art.) As you can tell, I’m smitten, but I do hope Cambria’s prices will remain stable rather than just being stalking horses to see if guests can be attracted (I remember what happened with Hampton Inn). I’ll booked a Cambria wherever it may be, until they become inflated ! Superb!

Had a superb stay at the Cambria! It all started when we pulled up to the valet. I believe his name was Hunter. He was super helpful and courteous. All of the front desk staff were very welcoming. Our room was clean. The lobby bathroom was clean. I wish I could say I left it as clean as I found it, but unfortunately, an emergency arose from a poor food truck experience. I recommend the Cambria hotel; I don’t recommend the food trucks on 7th

Overall, its a very nice hotel. Nice finishes, comfortable bed, fairly roomy. The bathroom was very nice, etc. My biggest complaint was the shower pressure, or lack thereof. Worst shower experience I've had in a hotel. I felt like I couldn't even rinse the shampoo out of my hair because so little water came out of the shower. I stayed at two other hotels in the city after this and neither one had water pressure issues, so I know it's not a super low flow regulation etc. The hotel offered a nice touch being a Choice loyalty member. I received a couple of snacks and bottle of water. They also offered a free coffee and pastry in the lobby restaurant. Unfortunately, despite only 4 guests in the restaurant, the service was insanely slow. I had to stand there waiting over 5 minutes before someone came from the back to ask about the breakfast. Other guests were complaining about waiting over 40 minutes for their food. I asked about the pastry and was told they didn't have any left. Needless to say, the breakfast service needs improvement. It's disappointing to see the neighborhood turn into high rises and it's losing the live music scene. Not the fault of the hotel, but be aware that it is next a very loud live music street and the hotel is not soundproof. Despite being on the quiet side of the hotel, you can still hear music a little bit.

The Cambria was a perfect location within walking distance to Rainey and a few blocks from 6th street. The staff were all so nice and accommodating. The hotel itself is beautiful with very spacious rooms. We stayed here last year as well and it did not disappoint. They were able to get us and our friends on the same floor. We will definitely be back!

Hubby and I were looking for a stay getaway and yes staycation is always a good idea and even better when you find a beautiful place to stay! I enjoyed this hotel. Very comfortable stay and the decor is so modern! The hotel is beautiful as soon as you walk in from valet and then head up to the main lobby. So close to downtown and 6th Street where all the fun is also easy freeway access. The front desk staff were very friendly. We wanted to switch rooms the next day due to a better view of the city! Which was well worth it the only thing is you do hear all of the downtown activities so it is loud we didn't mind it just a heads up but the staff do provide earplugs. We did have a problem with the heater it took about 3-4 hours for the room the warm up we had to get assistance. Overall stay was beautiful we didn't get to check out the restaurant inside and the bar closed fairly early. I would recommend staying and would come back for another small weekend getaway with hubby.

I cannot remember what made me choose this hotel, but boy, am I glad I did. You can literally book this hotel and have a wonderful resort style feeling in the middle of downtown Austin. It has two bars and a beautiful outside pool that features ample seatings and lounge chairs. The restaurant was beautiful but a bit confusing. I got chicken and waffles but they had no syrup. At first I was a little annoyed at this until I bit into it. Listen, my little delight when I travel is to try different restaurant's chicken and waffles to see the differences and to rate them. Over the years, I have tried countless of restaurant's chicken and waffles. This was the best hands down chicken and waffles I've ever had! It did not need a drop of syrup. The bacon my husband had was burnt but everything else was good. The cost of the breakfast was reasonable. The staff was amazing and gave us assistance when we needed it. The best thing about this hotel is that there's beautiful restaurants right behind it! And it's only a few minutes walk to the active part of downtown Austin. I have now made it my decision that this is the hotel I will always stay at when visiting Austin!

Great hotel. Stayed here for business. Staff is extremely friendly and helpful. Hotel is updated and swanky. My room was very comfortable, with a fridge, comfy beds with 4 pillows on each bed, lots of towels, great walk in shower and great tv with Netflix and Bluetooth set up. Very close to tons of restaurants and bars. Definitely recommend.

Great hotel but it is near a freeway so if noise bothers you when you're sleeping you might want to ask to be on a side not facing the freeway (my friend thought it was loud but it didn't bother me). *During check in time they offered us free beer or hard seltzer which I thought was pretty cool. *Our room was spacious and clean. *The location of this hotel is a 5 minute walk to rainy street. From our hotel room we could see how lively it gets and what time to join in on the fun. It's a street filled with bars, food trucks and restaurants. Highly recommend.

The rooms are nice but they don't take care to make sure all the bulbs are working. If you get a high floor, make sure to ask for a room not facing the highway. Also, do not try to get any service from the front desk. They are pretty inept and useless. Most of them will not even try to help you. The ones that do, are sweet, but I don't think they are trained well as they don't seem to know what they are doing. If you're looking for a decent room downtown, near everything, aren't bringing a car (it's valet only and they charge $50 a night), and don't care about customer service, or lack thereof, then this is a decent place.

I wasn't a big fan of this hotel.I didn't like how the room wasn't really clean. Stains on the bed sheets, mold in the shower, hair on the shower walls, the refrigerator wasn't working. I went to the front desk and let them know my concerns and they were very professional and apologetic. They made it right and addressed my concerns. The location of the hotel does suck. It's literally next to the highway and there's homeless people every where. I think the staff was great, very professional and courteous but based off of where it's located I will not stay there again.

Well where do I begin! This was our first time in Austin and we got in an early flight so we decided to check out the bar to lose some time. The guy at the bar couldn't even make any of the drinks we ordered, when we decide to order just a plain whiskey I asked if he could just add ice to it and he said yes, he poured our drinks and no ice. I asked again for ice and still nothing (just plain ice ). I still waited and nothing so my boyfriend decided to tell him again and yet nothing. It wasn't even busy it was only my boyfriend and I at the bar at the time. We decide to just close out. Even closing out took forever! No one around he took off for a min and waited at least 15 for him to be back to close us out. Besides their check in being later than a normal hotel check in we still didn't get checked in on time. It was past 4pm and nothing. They kept checking other people in and the guy in the front desk kept telling us they were short staffed ( how is this my problem). By the time he decided to check us in he charged us again on a reservation that was already paid for smh. We checked in on Thursday and on Friday we requested a maid to come in and do the sheets and new towels we never got any of that. On Saturday I asked again for the same service and fresh towels never got anything. I called front desk and told them and the girl in front desk apologized and said it would get done and still nothing. Sunday morning comes and again nothing. At this point it didn't matter as we were going to check out already. When we got to the front desk to check out no one even asked about the stay as I am sure they knew they sucked at the accommodations. The entire time of our stay I didn't see one maid around or we didn't get any of the services we needed. This sucks because the hotel itself is nice but they are beyond not ready to host any guest. This place needs better managing and hotel services experience. I can say this much I been to many hotels and this is beyond the worst experience I have had. I would not recommend this place or be coming back to this hotel. Sucks they are in a great location but the service was a 1. I would consider other properties around the area even if it's a bit more. Please pay more but don't consider this hotel.

Let's start off with what an amazing time I had. Everything about this hotel was perfect. The staff at this hotel were incredibly welcoming and helpful throughout our stay. Mira at check in was so helpful and super pleasant. Christian at rooftop(limestone) thank you for an amazing time, my husband and I were very pleased with ur service. management were helpful with suggestions on restaurant near by, as well as welcoming us to come back. Can't wait to come back.

We stumbled upon this hotel and thank goodness we did! Talk about clean, friendly, and overall top notch experience! Everything is new and modernized. Maiah, at the front desk was super friendly and informative. The only downside is parking. You have to pay $50 for valet parking , even though we could have parked across the street, but we were told it's not public parking and police officers were giving tickets to people who parked there. ‍ If it wasn't for valet parking being the so called "only option," would have gave a 5+ Star review! Regardless, my family of 4 will definitely stay here again!

We had such an amazing , customer oriented experience from the staff during our time in Austin. Paige and Steve immediately greeted us and met all of our questions and needs, making us feel extremely comfortable in a matter of minutes.  We were there to meet a business group at the 16th floor rooftop venue.  Wow, great music, food, hosting and more.  The views and space were fitting for our large group.  When I visit Austin again , I will definitely return to The Cambria Downtown, to visit my new found family members :Steve & Paige.Thanks for making a couple out of towners feel right at home!!!  Lisa Y. Risco

Rudest laziest hotel I have ever stayed. Refused to clean rooms for 3 days straight. Declined to provide simple towels upon request. Literally told us, " you're only paying $300 per night". If you stay here it's on you.

Had a great staycation at Cambria! Beautiful hotel! Service was great, and Noah, the valet was super friendly and fast! I felt bad that didn't have cash to tip him. Noah, send me your Venmo!

I valet parked and had such a pleasant experience. Ashleigh was great! She's so kind, attentive, and patient. I've parked at other hotels downtown and rarely been pleased with the service (e.g. rude, dismissive, full on ignored). I'd honestly come back just to park :)

Had a good time at our stay. Gulmira and the rest of the staff were great in answering questions and helping us with any of our needs. The lobby was spacious and great to sit down and relax after a long day around the city. Rooms were nice and cool and the beds were comfortable. Our room was next to the freeway and we did not experience any crazy loud sounds coming from that side. Why this is a 4 rating is because there was some miscommunication. We requested housekeeping on Saturday, but was not done until Sunday. We also requested towels one night, but were never delivered and had to call multiple times until we got someone to deliver them.

We're here on business, KW Mega Camp, our bartender Marcus was great. My husband is super picky about his 'ol fashions and they were made just right! Marcus, the management and staff were really attentive and conversational. Really pretty hotel too

So far it's been good yet. We set our AC temperature to 68 and we came back and still at 75 yet. It's because the city and the ordinance has a slow fan.

We've been waiting for a room for 5 hours. True, we arrived a couple of hours before the official check-in time so we went out. Got some food and drinks. Walked the neighborhood. The hotel is surrounded by four separate high-rise construction sites so be prepared for lots of noise during daylight hours. The neighborhood is so noisy I'd suggest going to downtown or SoCo before 5pm. But it's well past the check in time now and still no room. In fact there are 17 other people in the lobby waiting for their rooms, too. Sigh. We finally got our room well after 5pm. The room is nice but there are no coffee cups for our early morning departure brew. We call down. They bring us two bathroom glasses. Sigh. I needed earplugs to sleep. The hotel is surrounded by music venues which could be a lot of fun! But if you need to sleep before 2am just know it's really loud and plan accordingly. And finally the car valet is a separate company from the hotel. You will be asked to pay charges on an outdated card scanner that took 10 minutes to handle backing up the line for cars significantly. The hotel is very cute and super artsy. If ownership got its act together and put more workers in housekeeping, front desk and valet parking it could be a very nice place to stay. I predict this little neighborhood will be a lot of fun once the condos are complete. In the meantime know what to expect!

This morning, I had an associate by the name of Iverson, at the front desk, assist me. He was very professional and seems to be a very kind person. Thank you, Iverson!

This place is horrible and the employees are hard to reach . The manager Gabe was not caring of my situation at all. My sink was stopped up on the 1st night and I reported to front desk NO ONE showed up the whole weekend. I had to wash my hands in the shower . My room was dirty with hair in the shower old food in the corners on the room. I found potatoes chips alone the baseboard of the room . I found food receipts from the previous person who had the room. If there were zero stars this place could get. It is Tuesday and I checked out on Sunday and still no manager has reached out to me. I left VM for director of rooms to call me still waiting. I DO NOT RECOMMEND THIS TRASHY PLACE.

The hotel itself was nice. The problem arose after sundown. It's located right in the center of what sounded like several music venues. The music was so loud outside it was impossible to sleep. The staff was friendly, but the noice was unbearable.

The front desk staff is very caring and attentive! They are knowledgeable on where to go for the night life, as well as family adventures. The check in process was smooth. I liked that they informed me the way around the hotel without having to ask. I will be recommending this beautiful hotel!!

First of all the room was dirty. They didn't even had toilet paper. We asked for toilet paper and they sent us tissues because they couldn't find toilet paper!! They are understaffed, in the front desk there was a bunch of people mad because there rooms where dirty as well, the poor lady on the front desk was all alone, pregnant and having a very hard time dealing with all of us, wich of course we are mad!! In the valet parking we waited for more than 40 minutes because it turns out there is just 2 people trying to make the hotel work, including the valet just two people for the whole hotel!! They didn't clean our room and the whole hotel smells like drainage. Floor 7 smells also like pot. Very upsetting. Very bad service, definitely do not recommend!

Beautiful hotel! We loved the heated pool, rooftop bar, spacious rooms, great views, and friendly staff. I look forward to staying here again in the future! Plus the NYE party was a lot of fun!!

Stay at the hotel 8/17-8/19. By the looks of the hotel you wouldn't believe what I experienced. Check in the room very nice and clean however after leaving out when I return back the air in the room wasn't working. Contact front desk and was inform maintenance was gone. After going back and forth with dude explaining how do you really expect us to stay in a room without air and it's 107 degrees. Let's make it make sense he finally said come get a key to change room. The morning of I wanted to speak to management I was giving every excuse first manager don't come in until after 10:30 no problem I waited I get down there around as we check out inform management is at jury duty and GM is out sick and no one is to talk too. Left info for management to reach out it's not 4days later still no call SMH . For this place to be less than a year old they shouldn't be having maintenance issue like this as well as giving guest their butts to kiss . First time visiting Austin and very much last time I will be reach out to Azul hospitality group as well as PHG DEVELOPMENT LLC.

Ro was amazing in explaining the differences of different drinks. As well as listening to what we usually drink and recommending what drinks we would like. We had a great time. Thank you so much Ro for the hospitality and knowledge. We will definitely be back.

This staff could not have been any worse than a damn motel staff. So first it's crazy that you are forced to pay 50 dollars for valet parking (which was not advertised until I booked the room) and then the valet drivers didn't know how to park a standard (stick shift) car so I had to pay 50 dollars to park my own car and go grab it every time I needed it. The next issue then begins with my A/C in my hotel room not working and all the while I'm being told to address these issues with the nighttime manager GABRIEL who doesn't come in till 11 PM. So Maya the front desk "help" told me he was running 5 minutes behind and to sit down and wait. 5 minutes turned into 40 minutes while waiting for GABRIEL the "manager" and the first thing he says is "what do you want" with attitude I could only describe as my two three year old daughters would have. I expressed my distain and disappointment for him having me sit there for 40 minutes while he decided to be late to his shift. He then proceeds to tell me that he can give me two options, move me to a different room or escort me off the property. I chose not to be escorted off the property at what is now 12 AM and figured I would talk to someone the next day (and no one was available, shocker) he told me I had 5 minutes to move my belongings to a different room and then he was turning our old room keys off. Fast forward to around 3 am after we all get back and two of my friends get locked out of the room and GABRIEL refused to give them a key to get into OUR room. They sat out in the lobby until 5 AM until SECURITY Finally stepped in and allowed them in the room because GABRIEL refused to help them. This place may look nice but it's honestly just trash. Never in my hotel stays have I had a worse stay. I would never recommend a stay at any Cambria hotel if this is your "level of commitment" to patrons dropping hundreds of dollars for a hospitable stay. First and LAST STAY. I'd rate this place zero if I could. Thanks for your help GABRIEL.

The GM Mark is rude and even being a past employee he was being a rude. He was being overly obnoxious he sent sent sent someone to follow us while there.

Ashley T valley is phenomenal,my daughter is in a dance competition and she remembers my whole family's name her greeting is very welcoming and I absolutely love ur limestone restaurant dinner was so succulent,delicious is da best an is so awesome

Great Service. Staff is very friendly and helpful. Hotel is clean and modern. The pool is clean.

We are loving our stay at this modern luxury hotel! Great value for the rate. The staff has been very attentive, the room and grounds look and smell clean and new, and the breakfast was very good. The pool was warm and inviting and the workout room was larger with many nice pieces of equipment. I was thrilled to find several peloton bikes. We also took a walk on the river trail behind the hotel. it was pretty. We are looking forward to trying their chic restaurant for dinner-popped in last night and noticed they had hired someone to sing, and the view was really nice. Drinks looked good too. Definitely recommend this hotel. Thanks for a great stay!

Pleasantly surprised that we thoroughly enjoyed our stay at this hotel. I'd say a little larger than typical size hotel rooms (we had the double queen beds), very clean rooms, great service and a centralized location. Food trucks and a lively music/bar scene literally right at your doorstep but even with all that happening - you don't hear the chaos in your room! Would definitely recommend for anyone visiting Austin; location is walkable to most places (but I have teenagers so it was doable, maybe a bit harder with younger kids). Other things to note- newer gym equipment so great for those needing their daily workouts and about 15-20 drive (no traffic) to the Austin International airport.

I haven't gotten to the hotel yet, but my interactions with front desk staff on two occasions over the phone has been terrible so far. I hope my experience is better when I get there. They are ignorant, incompetent and rude and don't have basic skills on how to deal with customers asking a simple question on the phone. Train your staff members on basic courtesy!

The service at check in was great. Iverson was extremely friendly and welcoming! The room is very nice and spacious.

Jakob was super helpful and took care of me. As far as the hotel goes, the ambiance is nice. Lobby on the fifth floor with a pool in the midst of all the high rises nearby. Rooftop bar is very nice as well. Free beer or hard seltzer when you check in.

Iverson at CAMBRIA hotel was a great help. He was very friendly and informative. The ambiance of the hotel was nice. The Limestone Rooftop which is located in the hotel was also a nice place to hang out. Many things were walking distance. Great place to stay. Parking is a little pricey though.

I'm an airline pilot and stayed here for the first time on 29 Jun 2024. Very nice hotel and excellent staff. Brand new and has everything going for it. However, stepping into the lobby on a hot and humid night (after flying all day), I was disappointed that this beautiful property was as hot and humid on the inside as it was outside. Got to my beautiful room to find it hot and humid. Took 3 hours to cool the room to an acceptable level on an 11-hour overnight (short in our business). Barely got an acceptable amount of sleep based on the uncomfortable humidity and heat in the room. Called the front desk to complain and was informed this is policy set by the General Manager and nothing could be done. It was suggested that I leave review on the Choice Hotels website, but could not do so because we do not make the reservations individually (our company does so for us). So I'm left here. Mr. or Ms. General Manager, if you're reading this please consider changing this policy. Your employees are working in an unsafe environment being subjected to these temperatures and humidity levels. More importantly, the environmental conditions are not conducive to a leisurely or enjoyable stay to paying customers. Being uncomfortable in such a beautiful hotel is such a let down. The expectation is to have a welcoming and comfortable experience no matter business or leisure customers. You're 95% of the way there - everything is on point except your temperature control! Spend the extra discretionary money to properly cool this hotel and you'll have a home run! This is an easy fix!

Beautiful hotel, great staff. Some recommendations to add since it's brand new - microwave into rooms with Austin being a food town, room service, complimentary bottled water when checking in, mark the elevator buttons for lobby. Oh and exhaust fan for bathroom to clear shower fog.