G1904MYalexish
Google
DO NOT STAY HERE||I would leave zero stars if the system allowed it. Our stay at Camp Richardson was absolutely atrocious, and the business practices of the hotel are unacceptable. We did not sleep at all during our three-night stay, due to an equipment issue known to the hotel, and are being refused the full refund we were promised.||Each night of our stay, we were kept up all night by loud banging noises on our wall that sounded like hammering. On the second night, my partner went to the front desk to complain, and found the guests staying in the room next to us were complaining as well. Staff let him know that these noises were known to the hotel, and were being caused by an 80-year-old water pump. They accepted full responsibility, and told him we would receive a full refund of our stay. In the morning, I talked about the issue with staff as well, and again was promised a full refund.||We tried to stay somewhere else for the third night, but there was no availability for a same-day, one night booking at surrounding hotels, so we were forced to stay for a third night, during which the banging noises continued all night and we did not sleep at all.||The fact that this is a known issue to the hotel, and that they are still renting out the affected rooms, is unacceptable. At the very least, they should have contacted us ahead of time and given us the informed option to cancel our stay and book elsewhere, but even that common courtesy was denied to us. ||To make matters worse, they are now refusing us the full refund. It took five days of emailing, calling, and leaving messages to get ahold of someone from management, only for them to tell us that they would not be honoring the full refund that we were promised on two separate occasions. I would have preferred to resolve the issue directly, but they’ve now caused even more hassle of me having to dispute the charge with my credit card company. This is unacceptable, and shows a blatant disregard for the experience and wellbeing of their guests. If you want an enjoyable trip and the ability to sleep at night, STAY ELSEWHERE!