Rachel H.
Yelp
It was our first time coming here yesterday, and we actually loved our meal. Food was great. Drinks were great, even though it took longer to get them than expected and service was just okay. The ambiance in the outdoor section was great. We were saying how happy we were to have come there and would make it a regular spot for us.
That was all undone when we got the bill. My husband is in the restaurant industry, and is quick to trust the bill is right... he gave his card without first looking it over, and when they brought us the credit card receipt to fill out and I saw him adding tip and signing, something about the total seemed very high. When I said that to him, he looked at the itemized bill and it took him a few times examining it to realize that it VERY quietly and in very small font above the total showed that there was a 20% gratuity added to the total... for a party of 2. This wasn't noted anywhere on the menu and our server certainly didn't let us know in any way shape or form. We are generous tippers and were going to tip 25% (even though as noted above, the service was just okay), so with the sneaky 20% already included, we were nearly hoodwinked into giving the equivalent of a 45% tip.
Having auto gratuity for a party less than 6 isn't at all the norm, but if there had been any attempt to make us aware (by having this noted on the menu, circling/highlighting it on the receipt, the server letting us know themselves), this would be less of an issue. It was unforgivably deceitful. The tip line on the credit card receipt didn't say "additional tip," it just said "tip". The credit card receipt even had a VERY large "suggested gratuity" section on the bottom, with five tip suggestions ranging from 10% to 25%. And those suggested tip percentages were based on the total that already had the 20% auto gratuity included. My husband was furious, as was I - I don't write reviews often, but this was clearly intentional and anywhere that has practices like this shouldn't be in business.