Canopy by Hilton Washington DC Bethesda North

I spent a weekend at the Canopy by Hilton Washington DC Bethesda North and had a great experience. The room was large and spacious- just what you’d expect from a Canopy property. The room was comfortable, clean, and spacious. The hotel offers valet parking but there’s also self-parking available in the shared garage with the rest of Pike & Rose. That’s something to keep in mind if you’re arriving with a lot of luggage, though it wasn’t an issue for us. While I didn’t get a chance to use the hotel’s fitness center, bar, or restaurant, the location more than made up for it. You’re surrounded by a variety of restaurants and shops, and for a short weekend stay, there’s no need to drive anywhere. It’s a super walkable area. I didn’t check in for the room personally, but checking out was quick and easy. I’d definitely stay here again and recommend it for anyone looking for a convenient and comfortable spot in the North Bethesda area.

From the moment we arrived we were joyfully greeted by the valet specialists who started our experience off well. Hotel is great location, and great facility. Nick who greeted us upon check-in was engaging and professional. Upon departure, Takeia the Valet specialist gave us some great local insight, and offered to keep our car nearby while we grabbed a quick lunch around the corner. Great touch of customer service that was not necessary so we appreciated the special touch! Will be back

The Canopy hotel truly shines due to its exceptional customer service and prime location. While we unfortunately had to cancel our initial birthday trip due to severe storms, the team handled it wonderfully. KAY was incredibly helpful, efficiently canceling and rebooking our reservation for another day. Upon arrival, the courteous men outside were quick to assist with our bags, and BRI at check-in greeted us with a genuine smile and an upbeat attitude. She patiently answered all our questions, ensuring we had everything we needed for a comfortable stay. Though the hallways were noticeably warm during our visit, which was likely exacerbated by the recent unbearably hot temperatures, it didn't take away from our overall positive experience. The hotel's location in the heart of Rockville is fantastic, offering immediate access to shopping, diverse restaurants, and entertainment options, including a drafthouse-style movie theater.

I don’t think I’d stay at this hotel again. The overall experience was just… off. The front desk lady was rude, which set the tone from the start. The on-site restaurant was okay, but the menu was limited, and prices felt high for what you get. One thing that stood out (in a not-so-great way) was the water situation. They don’t provide bottled water—instead, they give you a glass bottle to refill at water stations located on each floor. While I appreciate the effort to reduce plastic waste, it’s definitely not the most convenient setup for guests. There are no microwaves available—not in the rooms or anywhere in the hotel. Each room has a Nespresso machine for coffee and a strange cabinet-style fridge. The room itself felt cramped, with an odd mix of carpet and polished concrete flooring that didn’t really work for me. Also, the toilet flushes with a loud, intense burst—almost like an airplane toilet—which honestly startled me. Not sure if all the rooms are like that, but it was unexpected. Parking is also pricey: $30 for self-parking or $45 for valet. On the plus side, there are plenty of great restaurants within walking distance. But overall, it was a weird experience, and I probably won’t be coming back.

Excellent location. Near lots of shops and restaurants within walking distance. The staff was awesome. Takeia and all the valet staff were great. The valet is across the park so takes them about 10 min to get the car but you can call ahead. You can check in online and use app as well as checkout online. Very streamlined.

Valet is welcoming each time you see them and even assisted with my luggage for my Uber which didn’t expect. Upon entry of the building, how can you not fall in love with the green wall… and when you get to 3rd floor, the chandelier is to die for. ❤️ The water and ice stations are the best. I had a great stay and will be staying here again when I’m back in the area.

I stayed at the Canopy in Bethesda North last year, and it was definitely a cool vibe! The rooms were super modern and comfy – loved the Nespresso for morning coffee. What really stood out was the location right in Pike & Rose. You literally stepped out and were surrounded by shops, awesome restaurants (Hello Betty was a winner!), and cool entertainment. It's so walkable and having the Metro super close was a huge plus for hitting D.C. Service was friendly, and it felt pretty safe. Overall, if you're looking for a lively, modern hotel with everything at your fingertips, this is a solid choice.

**Absolutely Horrible Experience – Rude and Unprofessional Staff** I had one of the worst customer service experiences of my life at the Canopy by Hilton Washington DC Bethesda North on July 12th. I was treated terribly by the front desk associate named KAY, a heavy set Spanish lady with bad makeup, and I am still stunned at the level of rudeness and lack of basic empathy she showed. My boyfriend and I were checking in for a birthday celebration I had planned, and I realized I had forgotten my physical ID. I completely understand that it’s a requirement for check-in, and I wasn’t trying to skirt policy—but Kay’s attitude was dismissive and completely unprofessional from the start. When I asked if I could use a photo of my ID (which has worked at other Hilton properties before), she snapped, *“I don’t know what that’s going to do for you because I need the physical card.”* No effort to be kind or understanding, just condescension. We drove an hour round trip to retrieve my ID. When we returned—now past 10pm—she suddenly claimed we needed the exact credit card used to book the reservation, a policy I’ve **never** encountered before despite staying at many Hilton locations. Again, instead of offering a polite explanation or showing an ounce of compassion, she remained cold and unhelpful. We expressed our frustration—understandably—and tried to explain how difficult and disappointing the situation was. Instead of listening or trying to help, Kay escalated things by accusing us of being “combative” and **cancelled our reservation on the spot.** We were not yelling, threatening, or being aggressive—we were simply frustrated customers trying to check into a room we had paid for, after jumping through every hoop we were told to. She made no effort to apologize for the inconvenience, no attempt to find a solution—just cold indifference. It felt like she was waiting for an excuse to cancel our reservation. Thankfully, we were able to find another hotel last minute, but it nearly ruined what was supposed to be a special night. In a high-stress situation like that, **a little understanding, basic courtesy, and professionalism go a long way.** Unfortunately, Kay demonstrated none of those qualities. I would never recommend this location based on that experience alone. If Hilton values its reputation, they need to seriously reevaluate the staff they have representing them at the front desk.

So, normally I would give any of Hilton properties a 5 star rating but I was highly disappointed when I reported not once but 3 nights in a row, that my neighbor was smoking in their room , which the smoke was entering through the vents. Once I contacted the front desk, the assistant said, well you can switch rooms..it was midnight?! What did she expect for me to do?! Pack up 2 suitcases and move, when she could have simply advised that guest to refrain from smoking smelly cigarettes in a smoke free hotel?! I was besides myself?' So, I'm not too sure if I would recommend this location. Highly disappointed! Especially being a Hilton's Honor member!

I stayed at the Canopy for a business trip for 4 nights. The location is very convienent as my workplace was a 5 minute walk, and there are lots of delicious restaurants, bars, cafes etc nearby. There's also shopping nearby. Upon entering, I thought it was a bit strange you had to check in on the 3rd level. You take the elevator from the bottom floor to go up. Once I was able to check in, I was able to go into my room on the 5th floor. The gym is on the 5th floor, but it looked pretty tiny when I peeked in. One plus is that I like how there's a water dispenser and ice machine on every floor by the elevator. A huge plus! My room was nice, relaxing and quiet. The bed was very comfortable and I enjoyed the bathroom toiletries. They have a lovely lemon scent. However a few things that annoyed me about the room: there is no fridge, only a cooler drawer, there is limited drawer space and the "closet" is an open air area to hang your clothes and place your luggage, and my outlet next to the bed was loose. Whenever I plugged in my charger, the panel would come out. The cooler drawer confused me since I thought it was a fridge but there's no temperature controls. How do you even place ice in it without making a mess? That was a huge con for me, and I've never stayed in a hotel that had a cooler instead of a fridge. There's a Nespresso machine in your room and I used it daily. Unfortunately no complimentary breakfast is offered at this hotel, but there is a breakfast buffet, Hello Betty downstairs that opens at 6AM and costs $14. I didn't get to try it since I just bought a breakfast sandwich from Starbucks nearby. Staff are very friendly and you can check in your luggage for storage for checking in/out. Despite the cons, I would stay here again, albeit only for a few days.

BEDBUGS. My company booked the Canopy Hilton of North Bethesda for me and my colleagues on a business trip. Upon arrival the bedding looked clean. After falling asleep the first night, I woke up to bedbugs crawling over me and biting me. Disgusted and horrified is an understatement. Room 510. The hotel staff were less than accommodating to the situation. They at first only offered to switch me to a different room, with the bedbug covered clothes I was still wearing. The hotel does not have an on-site washer or dryer and they said they would be unable to wash anything until the next morning. They gave me disposable slippers and a robe with no tie. They still insisted I stay in a different room on-site. No way I was going to stay on-site there anymore. They eventually booked another room at the Embassy Suites Hilton down the road. I had to call my own uber to get there and left all my infested belongings in the room. By 9am the next day, they still had not treated my belongings and refused to bring them to the new hotel to get treated. The Embassy Suites staff were very kind and retrieved my belongings in plastic bags and washed, dried, and treated what they could. By noon, the staff brought what was left of my belongings to the room. My suitcase, computer backpack, and a number of clothes were not with them. They told me this was all they could salvage. I purchased replacements for the suitcase, computer bag, and the clothes I would need to continue working in the area for the few days I was there. The belongings I had left I sealed in plastic bags and flew back home. I've been trying to get Canopy Hilton to reimburse me for the damages they caused by reserving me a bedbug infested room. I lost a half day of work since I only had the hotel robe and slippers to wear the morning after discovering the colony of bedbugs. They are insisting they returned all of my belongings back to me and that they won't cover the replacement costs of my belongings. This was the most disgusting hotel and the staff were all very rude about the entire situation. I won't book a Hilton, especially not a Canopy Hilton, for business or pleasure again. See the photos I took from Room 510 of the bedbugs running across my bed.

Always wanted to stay here and finally got the chance. Room was okay, service was good. Only issue was there were two loud crashes in the middle of the night that woke me up.

This hotel was in a nice neighborhood (Pike & Rose) and had upscale modern decor - but there were some drawbacks as well. We stayed at the Hilton Bethesda Canopy for a conference, and it served its purpose for that, but I don't think I'd recommend an extended stay here. The ambiance of the hotel was neat and very "green" with plants growing in patterns on the walls. A large chandelier paper art piece hung above the stairs which was cool to look at, and made me wonder if they change out the plant pattern and chandelier pieces at times. We arrived after a long day of travel and were dismayed to find that the on-site restaurant was closed and that there was no room service at all, no matter the time of day. So we had to venture out after traveling all day to find something to eat. When I got to my room, it was pretty impressively large, with a huge King bed in the middle atop a colorful rug, a desk and television along the wall, and a chaise by the window that could almost be a separate sleeping spot. There was a large open clothes hanging area at the entrance if you want to unpack and use that, as well as a coffee maker area next to it with a few drawers. The bathroom was giant and clean, as well as well-appointed with a hair dryer and nice branded toiletries. The only complaint I had about the bathroom was that the toilet was WAY too close to the toilet paper roll - so much so that it made it hard to use normally! One nice thing about the bathroom was that there is a sliding door between the shower/toilet area and the sink and mirror area, so someone can be getting ready at the sink while someone else is taking a shower and you're not bothering each other. They also had a water bottle filtered refill area on each floor, but some floors (mine) didn't work great, so I had to go to a colleague's floor to fill up my water a few times. When we went to check out, there was nobody at the front desk to check us out, event after waiting almost 15 minutes for someone to arrive. I understand you can check out on the app, but we had a few things we needed to ask/settle up as we were traveling for business and needed an itemized receipt. We ended up having to do that another way for our expenses unfortunately. So all in all, this is a nice, clean hotel - but with a few tiny/annoying kinks to work out!

Loved this hotel. So convenient to shopping and dining that is all available via Pike and Rose. There is also a spa attached to this place that I did have the pleasure of visiting. A separate company but they do offer a discount for guest staying at the hotel. The rooms were clean and the staff was great. The attached restaurant, Hello Betty, has a great happy hour and rooftop bar. There is valet parking available which offers in and out parking as well (40 a night). Highly recommend this hotel if you like convience.

Very pleased with my stay at the Canopy for a weekend! The location is awesome...so many shops and restaurants in walking distance. Not to mention Hello Betty (inside Canopy) is a great spot to dine and has a cool rooftop bar. The rooms are very clean. Some features that stood out to me include liquid hand-soap (instead of the soap bars hotels usually give you), water bottle refill stations and a decent hotel gym. The gym is one of the best I've seen for a hotel...plenty of equipment and great views surround the perimeter. I'd recommend this hotel to anyone staying in the area!

Blew all your money feasting like a king in DC? Canopy by Hilton has you covered. This hotel has plenty of useful amenities at a price point that won't break the bank. Our room was comfortable, modern, and functional. It had: * A good amount of power outlets and USB charging ports * Mini fridge (though it wasn't too cold and didn't seem to have a way to adjust the temperature) * Standard amenities like an iron, coffee maker, and a safe * A desk, and a chaise with a small table * Excellent water pressure in the shower * Water dispenser next to the elevators Noise isolation was great. We didn't hear neighbors through walls or even other people's plumbing. There was some hallway noise that sporadically came through the door, but it wasn't bad. There wasn't much of a view from our room - just a view of a parking garage across the way. There's a fitness center (open 24 hours) with 3 treadmills, 2 ellipticals, 2 spin bikes, a rowing machine, a cable weight machine, some kettlebells, free weights up to 50 lbs, and a rack of miscellaneous weight/core training doodads I've never seen before. This is definitely one of the better hotel fitness centers I've been to. Overall, our stay here was uneventful and frustration-free, which is a lot more than I can say for some other places!

Hotel was in a great area, within walking distance to several restaurants. The area has developed nicely over the years and there are plenty of options for food. People watching at Pike place is always fun. The hotel staff was welcoming, though upon check in there was only One person working and the line for check-in was about five deep So it took quite a bit of time. Water stations throughout the hotel where a nice touch.

We stayed here for a night as we were attending a wedding. They have $40 valet parking or there are 2 parking garages near by (average $30-35). At check in we were informed that our room was upgraded and on the 10th floor. The lobby is small and they have a beautiful wall made of moss. When we entered our room we were amazed to find out that it was a "wellness" room which had a peleton bike, weights, yoga mat and massage gun. The space was not roomy. They didn't have a dresser but instead a few hangers and a shelf. There was a vanity area and a bench. There's a barn door for the bathroom and to separate the bedroom area. The room was clean, the bed was comfy and the shower is big. Our biggest con was that the air conditioner barely worked. Overall this was a decent experience. It is located in a cute neighborhood, there are many stores near by and it is comfortable. I am unsure of what the other rooms looked like but I would not say this is a family friendly hotel as it is quite chic.

So I stayed at this hotel for a staycation and was pretty excited. When we arrived, pretty easy check in process and the place is very aesthetically pleasing. Valet is about $29 a day with in/out privileges. But there is a garage nearby by the dog social/ pinstripes area. In regards to the hotel: Pros- aesthetically pleasing, great view of the city, valet services, nice hotel staff, fridges in each room, shower is very pretty, and the "beverage station" on each floor is very nice with everything being filtered. Cons- there was huge crack in our sink, our room appeared like it wasn't cleaned well, there was a "bloody/red" stain on the floor near the window, and no microwave available in rooms. There are many pros to the hotel, as it's located right in The city area of Bethesda with several restaurants and things to do within walking distance. The staff was very friendly. Idk if i would have brought the complaints about the room to the front desk, if they may have fixed it but since it was for one night and we checked in late so i was too tired to say much. But that room was pretty unacceptable. But probably won't return, I've stayed at better hotels. Also during the covid pandemic, it would be beneficial to have paper/plastic cups instead of glasses.

Stayed here on business. Pros: room was clean, bathroom/shower very nice, liked the liquid soap/shampoo/conditioner in pump bottles, hotel was quiet, nice espresso machine. Cons: some furniture quite old and dated, some fixtures could use repairs. Overall: I would return!

This past weekend, I stayed at the Canopy by Hilton located in Pike & Rose. The hotel offers valet parking for $29/night. If you don't valet your car, you may get lucky and find street parking. If you're not lucky, you can park in one of the Pike & Rose 24-hour parking garages. Prior to arrival, I called at 9am and 11am to ask for early check-in. The hotel's welcome desk is located on the 3rd floor - the same level as Privai Nail Salon and Hello Betty. There are two ways to get to the 3rd floor, either the stairs or the elevators. Both the check-in and check-out process was slow. In order to access your floor, you'll need your key card. I booked a standard room (923) with a king bed. The room was spacious, bed was comfy bed, and a nice area to storage clothes and luggage. The bathroom had a bath bar, but not liquid body wash. The shower was outdated and the removable shower head was weak. The refrigerator was barely one - it wasn't even cold. As I was heading to breakfast the next morning, it was evident that someone threw up on the 9th floor hallway, it was never reported, and thus, they didn't clean it. Breakfast is served from 7am-10am in Hello Betty. When I arrived, it was like a ghost town. No one greeted me or the other hotel guests. It was clearly understaffed. There was only one person serving all guests. My friend Jon and I agreed that the menu was limited but the options including the European Breakfast, American Breakfast, and Hashbrown were tasty. However, we waited over an hour for hot coffee and various condiments including sugar and ketchup. The only reason I dined there for breakfast was because I had $30 food and beverage credit to use.

Clean, affordable, trendy, great art, delicious restaurant and friendly staff. What more could you possibly want? Right in the middle of downtown with everything you need within walking distance. Beds are ready for you to sleep with angels LOL. I didn't want to get up. It was absolutely comfortable. Restaurant service was a little slow due to staffing but worth the wait. I highly recommend the rosemary apple tarts! Keep in mind there is no parking (there is a parking garage behind the hotel), no valet and no bellhop service. Once you enter the lobby take the elevators on your right and you check in on the 2nd floor.

EDIT: have been to 2 different suites here. presidential suite had a broken sofa bed, and there was a lot of trash under the sofa bed. other was a king corner suite. again trash under sofa bed! tv console had a broken door which just dropped and almost hit someone one the foot. Terrible experience here. When I was about to check-in at 2pm on the Hilton Honors app on the day, I noticed that the room that was being given to us was not the presidential suite (the room I booked). It was room 801, a king suite, which is about half the size of the presidential suite. We called the front desk and they said that the room was unavailable and the only other presidential suite was occupied by another guest. We asked if we could talk to the manager. Donald the manager told us that our room had been trashed by a previous guest and was unavailable. We said that we had a guest from out of the country and the king suite they were giving us would not fit the visitors who would be dropping by to see him. We asked Donald if there was another presidential suite. He said there was none. We asked if there were adjoining suites that could be connected and he said there were none. He could only give us suite 801 and another suite that was not adjacent to 801. It would cost us $408 to get suite 801 (no discount) plus whatever room we wanted. We have been to the Canopy Bethesda several times so we know how big the rooms are. We have stayed in the presidential suite before so we already knew how many visitors it could fit and what the layout is, we knew that room 801 would not work for us. We asked if he could call some other hotel and get us a room the same size as the presidential suite. We asked if he could check if another Canopy had a room the same size available. He said the closest Canopy was in the DC wharf and told us they were not connected with them and that we had to call them OURSELVES to check. Donald said he could not help us and to just call back after we had found a room so he could cancel our reservation with the Canopy Bethesda. Donald never said sorry to us, just that he could not do anything because the room was suddenly unavailable. The Canopy Bethesda did not inform us once they found out that the room was unavailable. We only found out once we were about to check in. We had to look for another hotel ourselves at the last minute and had to hold all the visitors and the guest for another 1.5 hours while we searched for a hotel room big enough to accomodate the guests.

Clean. Large. Great location. Rooms are fine. Tv. Wifi. Electric shades. Hot shower. Excellent spot at Pike & Rose front staff fine. Actually i like better the guys downstairs at the main entrance. Very helpful. Gave restaurant recommendations and parking.

The hotel was clean. The staff was relatively nice. But we were ill informed about many things. We were in the hotel for 3 of our 6 days & was not informed that we had to call the front desk a day in advance to have our room cleaned. We found out when we called for new towels. Channels on the tv kept going in & out. We are truly on the fence on coming back

I traveled to DMV area on business. My fiancé is a well known artist and I am her assistant . we are currently doing a paint and sip tour and this was our 4th stop. I stayed at this hotel from Thursday-Monday . Upon arriving there was a guy that checked us in. He appeared annoyed and the least concerned about us being there So I booked 2 rooms; one for us and one for our team members . We had 5 additional people travel with us but so happened to stay at another hotel (I wish we followed them). We stayed here because of location. When we arrived we were not notified of WiFi , amenities or any additional hotel information. What concerns me that I overheard the same guy checking in people who didn't look like me . He asked them .. were they Hilton reward members (which I am but was never asked ) , they were told WiFi (never told ), information about local restaurants and spa , valet info and so on( had to research myself ).. As the assistant, I had a very important package shipped to the hotel . Once I received notification that the package arrived , I called to the front desk to ask if it was received and was told No , then I went to front desk to confirm , still told no . So I decided to go down to valet to see if they received it . The guy told me that he hasn't but just seen fedex leave . So I went back to front desk and let her know and she said we haven't received anything. At this point I'm being sent on a wild goose chase for this package. I called my fiancé/boss and she contacted front desk to address concern and miraculously the package appeared . It was delivered to the electrical area , placed under other equipment. Box was tore up. Second room I booked had no working refrigerator, sink was messed up. Another instance , we called down to see if there was a microwave to use and was told there was a $25 charge to bring to room and no microwave for guest. I decided to walk down the next day and a guy said what ?? No it's $10 and of course we have a microwave for guest . So grateful for him . The inconsistencies were annoying Overall I wouldn't recommend staying here if you look like me . I hate to say this but I witnessed staff treat others with way more respect and acknowledgment. Our entire team did not enjoy this experience for the price we paid . While checking out . My team waited on level 3 for 30 minutes while other members were getting ready. We were not acknowledged , asked if we needed anything but as stated witnessed several times asking other guest . M The only pro was the valet team and the location. I did end up speaking with a manager at checkout and he took off a day for both rooms.

Saw Canopy in Pike & Rose came out with a new brunch menu recently and wanted to try it for myself. I was really pleased with the experience and would definitely go back for brunch again! The atmosphere is chic and cozy. The indoor dining area is full of rustic looking couches and comfy chairs, offset by the big modern bar area. The place was brightly lit by indoor and natural lighting. The outdoor dining section is dreamy, with billowing canopies to offer shade and lovely seating arrangements where you can get a view of the city and streets below. Would be very cool to hang out there on a breezy summer night. The restaurant was practically empty when we showed up, but the wait staff was still super polite and friendly. Everything was clean and in addition to staff wearing proper PPE, the place seemed very clean. Even the bathroom was spotless and smelled quite nice actually. The food was amazing. I ordered the fish and chips entree and my date ordered the crab cake benny. The fish and chips was actually a whole fried snapper! The plating was enticing from the start. But the fish itself was cooked to perfection and incredibly crispy and flavorful. Comes with a sweet soy sauce dipping sauce and a yuzu tartar sauce, and both were so tasty, I couldn't say I preferred one over the other. The crab cake for the crab benny was also super flavorful. And it came with a side of fresh berries. I really enjoyed everything and I'd say the fish and chips is a must try! Rated 4 stars (instead of 5) only because I've never actually stayed at the hotel so I can't attest to any other aspects of Canopy.

This review is solely based on my experience with Canopy's service as I did not stay a night at this hotel. The lounge smells amazing and is designed artistically with a nice touch of modern and bohemian elements. Their lounge area is generally opened from 4 - 9 PM and is available to anyone who wants to come in. I didn't have anything to eat per say, but I would highly recommend their cocktails. I believe I had an apple bourbon beverage and it was delicious.

The Restaurant and lounge on the 3rd floor is a great place to relax, have drinks, and appetizers. The also have large rooms for dinner groups. The food served for our group dinner was excellent. The service was attentive and helpful.

My go to spot when in Rockville/Bethesda area. Nice space with beautiful rooms. It is also located close to everything I need!

Happy Hour Hours: Monday - Friday 4 PM to 7 PM (Love that they still have it on Fridays) . My Menu Items: Sparkling Rosé, Sparkling Italian and Pull Pork Korean Sliders * . Verdict: Excellent Food, Great drinks Price: Moderate to Expensive * . Atmosphere: Chic Understated Modern Elegance, very comfortable furnishings and friendly staff. *

Extremely akward and uncomfortable attempt at hipster industrial chic. If you are (hipster) find a hostel, and save your $$. If your not (hipster) stay anywhere else. Extremely poor layout, no parking clarity..valet 29$ per night, but even that was confusing as the front of hotel doesnt open to lobby..you have to figure this out and go up elevator. The keycard for elevator floors is a pain, but considering some dude on a bike tried to snatch my hubbys phone around 9pm at night, must be necessary (hubby is a really big scary looking guy..Dude on bike hit ground..) Tiny bathroom space, concrete floor and dirty looking rug..with a hole (granted, this m8ght have been contrived, but WHY? Spoiled creamer for pretentious Nespresso that spit out 1/4 cup coffee. The very uncomfortable tiny chair had a bolt missing from seat. Wont go back, and shame on you Hilton!!

Disappointed in the customer service. I stayed for a weekend and accidentally left my new expensive leather boots behind. Called an hour after leaving and did not get s call back for days. I had to keep calling. Finally spoke to house keeping manager who said they did not find them, I know that they were there because I found a picture I took of my family member as I was leaving with the boots pictured in the background. I believe these were stolen from lost and found or when I left the room. I understand I left them, but things happen. I would expect my things to be safe in a hotel. Won't be returning.

Had to book a 2 night stay recently due to a power outage in my home. I have to commend and compliment the Front Desk and the Valet. The two men at Front Desk were polite and courteous and the older man and young African American women with Valet were soooo friendly and helpful. They were kind to me and my senior dog. Much appreciated.

My apartment across the street caught on fire. So I was living in the Canopy for about a week. I had to move back into the apartment before it was even done being renovated because of the service. One day, about 3 days before our check out, I came back to the room with all of my Personal items removed. As if being displaced from a fire isn't enough, my clothes blankets makeup bag etc were all gone. It took 2 days and threatening a police report for it to turn up magically.

My girlfriend and I came here on February 13th 2021 to celebrate Valentine's Day weekend. Whenever we visit Pike & Rose, the hotel catches my eye. For that reason, I decided to book us a room here. The rate for the King Room wasn't bad, especially considering the date of our stay. The room has a chaise lounge, a side table (great for eating dinner in bed), a 55-inch HDTV, and a desk/ work area. There is also a refrigerated drawer in the room which was nice, but a mini fridge would have been much better. There's a safe if you need to store any important belongings on extended stays too. We didn't need it, but it was nice to know it was there if we did. Every floor has its own ice machine located near the elevators. There is also a water bottle refill station near the ice machine. This is another nice touch because there was a glass water bottle in our room. I much preferred the refillable bottle versus the costly water bottles some hotels place in their rooms. The bathroom in our room was very clean and stylish as well, although it was very small. In fact, the entire room seemed much smaller than the pictures made it look online. Despite the rooms size, it met almost all of our requirements. (The lack of a fridge and microwave are sticking points for me, lol). The bed was very comfortable, but the pillows were way too soft! If you like a more firm, supportive pillow like I do, you may want to bring one of your own. Aside from my very limited "complaints" Canopy is great! We were able to get a drink at the bar which was very good. There are SEVERAL restaurants nearby within walking distance so food is no problem. Parking is easy too sure to the nearby public garage. And the team at Canopy was very helpful and they all had great personalities! I can see myself coming here again if we decide to do a "stay-cation" or a "Bae-cation"! Lol

Stayed here Jan. 21-23, 2022. Requested an upgrade to the corner room at the end of the hall, room 626 ($30 extra per night). The room was chilly upon our arrival, so I turned up the thermostat, and then we departed for our evening event. Upon returning to the room at 11:45 PM, it was 63°F in the room, and the thermostat was inoperative. I called maintenence, and he "reset a circuit breaker". The heat stayed on until the next morning, when we left for another event. Got back to the room in the afternoon, and the same thing happened again. My bad for not requesting a different room at that point. With the heat restored (so I thought), we left the room again, but once again, at midnight on Saturday, returned to a freezing cold room and inoperative thermostat. I summoned maintenence for the third time to get it working. This time the thermostat operated for only a few minutes before dying. Disgusted, I donned a fleece-lined hoodie to sleep in, and quickly departed the hotel the next morning. I had words with the manager at checkout, and when he said he was aware of the issue with that room, I complained. At least he waved the upgrade fees and comped me for one of the two nights. The experience was unpleasant, so I would not stay here again.

I stayed at the Marriott conference center 7 weeks in a row. I arrived at 3am and I was not allowed into the parking lot until I checked in. ( it was pouring rain). Then, I could not get into the hotel had to ring the bell Following week I went to Canopy and was so happy. I wish I knew of them and stayed there all 8 weeks.

We went for few cocktails and quick dinner at their patio, however the weather send us back inside. Our server Lucas was extremely nice and so efficient. He took such great care of us. The food was so delicious. Second time here and both times were extremely pleasant and joyful. Totally recommend this awesome place. For sure it will become my new hang out place

The restaurant food and service was GREAT! First time having dinner here tonight and the fish and chips were great. It was fried perfectly and not greasy. The Butternut Squash Ravioli was delicious. We have been here for drinks, and will definitely be back for dinner!

This Hilton offering is very nice. I spent a weekend there, and enjoyed the location and decor. One odd quirk: our room had a "cooler box" which we had to replenish with ice which melted almost instantly. Why not have a refrigerator in the room? But it doesn't matter: there's no microwave to warm up anything brought back from a restaurant anyway. Smh. Weird.

This hotel is absolutely adorable when I first arrived. But once we checked into our beautiful room....I've been cleaning and sanitizing for the past 2 hrs. I don't travel unless I really have to. I understand the current situation with staffing shortages, hotel rooms are not always the cleanest....however this is not acceptable during a pandemic when there are 2 young kids with me and you claim all the precautions you've taken to prevent further spread. Thanks.

The General Manager sent me a very informative and nice response. Their restaurant Hello Betty is opening next week and he apologized for my view of a parking lot. I think Covid has effected them like so many businesses and I may have been hasty to criticize. I plan to go back in about two weeks with an open mind and really look forward to a meal or two at Hello Betty's! I appreciate his quick response and appreciate his efforts to rectify my issues.

the employees here are AMAZING. Takeia at Valet was the best ever. I left some work stuff in my car and she went back not once but twice! I forgot to tell her about one thing. She didn't hesitate one second. Nick at the front desk was so friendly and was smiling every time I saw him. he was knowledgeable about the area and made me feel welcome. kiddos to them!!

I have stayed at this hotel so so many times, been staying since 2017 or so at the beginning it was sooo nice, I mean the breakfast that was included was I think the main reason that we decided this will be our forever hotel, we will come there all the time, I'm saying smoked salmon and prosciutto type with fresh fruit smoothies, really made this place stand out, outside of the fact that their toiletries were really nice, I actually used them and the place was clean and large and beautiful oh and they left really nice quality socks in the rooms to keep and honey. Slowly it was going down the hill, but this time around I think was as down the hill as it gets it was bad! They no longer offer breakfast at all! Some doggy bag type and so expensive and not good at all. The toiletries were so gross, worse than a motel. The tub was dirty, one of the shower heads were not working. The service sucks. Late check out was 4 now it's 1, I mean everything about the place is crap now. I would not recommend it, no more socks or honey, everything over priced for what it is. The fridge is a cooler so don't be fooled, it won't even keep your drinks cold. No microwave. And they change management like underwear

Great start with location alone. This brand new hotel is in the middle of a lovely little shopping and dining district. I stayed here for a few nights during my sister's wedding weekend last month, so I got to experience everything from my own room to the restaurant, outdoor bar and bridal suite. First, the decor is gorgeous - modern, a little edgy, someone else wrote 'urban hipster vibe' and yeah, that kind of nails it. My room was comfortable and it's nice that breakfast is included in the very reasonable rate. My sister and brother-in-law held their rehearsal dinner outside on the terrace; it really is a stunning, well furnished space conducive to cocktail party style gatherings. They had a mix of passed apps and buffet, although the buffet left a lot to be desired. It ran out reallllly fast and wasn't refilled, so I was basically left scraping leftover pasta out of the chafing dish. That aside, the bridal suite was amazing - plenty of room for everyone to get ready (there were way too many of us and it never felt crowded) and the hotel staff were sweet enough to tidy up the room when we left and leave the newlyweds a bottle of prosecco and some chocolate covered strawberries. I doubt I'll ever be in Bethesda again, but I'm really glad we were able to stay here for such a fun wedding weekend. The location can't be beat.

Happy Hour service was on point. Although not as busy as the SW waterfront Canopy, the service and food were great. They have cushioned high tops and other outdoor seating. Order the Korean wings. They are perfect.

Only been here overnight, but so far am very impressed. This place is located in a beautiful neighborhood on Embassy Row with lots of green spaces. The employees are kind and helpful without being condescending, and the hotel itself is gorgeous. The rooms are large and the bathroom has a spacious shower with "raindrops." There are no glaring lights, a huge TV, and water dispensers instead of bottles right next to the elevators. A great place for a splurge, or if you just have copious amounts of money.

Great spot to hangout. But they close pretty early. Food is ok. Ambiance is good. Staff is great!

Hotel is a true beauty, it's brand new. Located in lovely shopping area, with plenty to eat, see, and shop. From the grand entrance to the hotel with that beautiful backdrop of greenery that resembles a map of the area, you are warmly greeted and directed to the elevator that will take you to the 3rd floor where the main floor sits. Here you can check in as well as visit the restaurant/seating area the hotel offers its guest. Lily did welcome us right away, tho no name tag was visible both days I was there, she greeted me and answered all my questions about the location... along with a text messaging system that was there in case I needed anything and signed, Lily. Room was honestly so spacious. Not a wow view, but plenty of wow factors inside the room. From the welcome 'Mr. Ochoa' on the tv as I walked in, to the confortable bed for a good night sleep, great shower. Canopy meet my expectations and then some. Sean was a great server, and recommended a great beer along with a few appetizers. Great conversation and plenty of knowledge about local scene. I'm the morning breakfast was excellent. The French toast and fresh fruit with a bowl of oatmeal was so good. Great stay, would definitely come back in the near future.

Great vibe, poor execution. Probably opened too early and not the hotel for the road warrior. Urban chic, hipster minimalist. Staff didn't seem settled in and construction debris in corners of the room. And bad paint touch up. Items of note: No room service, cafe in the lobby where you can eat And relax in an open social space. Or grab food and schlep it to your room. I chose option 2. They found out they don't have pizza boxes, so the split it and dumped it into plastic containers. No water in room, there is a bottle in your room to take back the the elevator drink station. Hotel is surrounded by great retail vibe with awesome restaurants. The desk is very efficient to work at, but watch the corners. I tore my slacks and cut my knee on the drawer corners, and the new area rugs shed! Don't put anything down that you don't want to turn into a fuzzball.

This place is perfect for social distancing! Has a great outdoor area. The service is EXCELLENT and the food has been fantastic both times we've been so far! They also have really great drinks! The smoked salmon with chips was so decadent! The mushroom flatbread had a lot of mushrooms and was tasty! It had great texture. The ribeye was cooked really well and was so juicy. The sweet corn ravioli had a good amount of filling and was really yummy. The canopy burger is so juicy and the patty had great flavor. Definitely coming back!

Cute high rise hotel in a great area known as "Pike Rose". New, fresh, and modern hotel with contemporary decor. The service was awesome and check in was a breeze. Try to get a high floor to enjoy some of the views. Numerous shops and eateries in the area. Complementary bikes on the ground floor level to use during your stay (first come,first serve) Tip: Check out Santa Monica summer house around the corner - great veggie burger Valet parking/garage parking

I went to order food but was informed the kitchen closes at 9:30. This sign in the elevator clearly says 10pm. Either update the sign or remove as it is false advertisement. I always requested a microwave for my room at 9:30am and did not receive it until asking two more times at getting it at 3pm.

Stayed here one night for a work trip. Super cute hotel, amazing location in the Pike & Rose development and, most importantly, very friendly and helpful staff! The room was awesome. Comfy beds and a barn sliding door to separate the bed from the bathroom and entrance. Rooms have Nespresso machines and refrigerators. I didn't get to explore much of the hotel, but I did notice a water bottle refill station near the elevator. There is a gym, which I didn't check out, and a large dining area where I had a buffet breakfast. I definitely recommend staying here if you can!

This was very different from any Hilton I've stayed at. It was aesthetically pleasing But not comfortable at all. So first of all whether you do garage parking or you use the valet, it's going to be $25. At least with the valet you get in and out privileges. There is literally no other parking down there because it's all parking garage only. So you walk in and there's some bikes that you can rent. And you have to take an elevator to go upstairs to check in. And then You have to have a key card in order to get further up. The room itself is a beautiful room. The view was crap it was a view of a parking garage. However and this is a big deal, the floor is made of cement. And after a while it started to hurt my knees. Probably because I'm old and fat but still not comfortable. The bed was so incredibly uncomfortable that I woke up at 5:00 a.m. after tossing and turning all night And just sat on the chase. Which was not much more comfortable than the bed. Let's talk about the bathroom. The shower is huge. The water pressure isn't bad but it's not amazing. But the toilet is just horrendous. You literally have to squeeze yourself in to use the toilet because it's in this tiny tiny space between the shower and a wall and just so incredibly uncomfortable. Later that night we did go outside to the rooftop bar which is really nice. Had a delicious dessert which I don't remember the name of. I would go back to the rooftop bar but I would not go back to stay at this hotel ever again.

Everything about this place is awesome, except the "refrigerator". It is useless, not even close to cold! I called the front desk to ask how to change the setting to make it cold. I was told it is a cooler, not a refrigerator??? I said its not cold at all, she said we can send a refrigerator to your room......for $25...