Canopy by Hilton Washington DC The Wharf

I stayed at the Canopy to celebrate my birthday for the weekend and it was the best experience. I can't say enough about Alex and Adel. They made my check-in experience so smooth. They were very friendly and very accommodating. They asked if I wanted water or wine while I waited for my room to be ready. They also checked in every now and then to see if I need anything and to make sure my stay was going smooth. The suite was soooo nice. The view was spectacular. We also had a few drinks at Whiskey Charlie which was nice as well. The cheesecake at Whiskey Charlie is absolutely phenomenal. Overall, the stay was great and relaxed. I look forward to staying again soon!!! Please give Alex and Adel a raise for being top notch employees Thank you!!!

Solid no no nonsense business hotel. Clean, all the features you’d expect in a new hotel. Room well designed and intentional. Bottled water serve yourself. Easy in, easy out. Smart elevators. Valet by text, simple. They thought this through. Highly recommend.

I stayed here for a concert for two nights this week. Tabitha was very helpful and nice from the moment I checked in! I had two separate bookings and she made the process quick and painless. The workers at the desk were kind and asked multiple times if I enjoyed my stay and the concert! The onsite restaurant was very good, I went for dinner the first night. The room was very clean and up to date. There are a number of bars and restaurants along the Wharf. I’m looking forward to staying here again!

Best staff and location in DC. Nia at the front desk is the best! Truly an asset to the Canopy. The valet just as nice. Breakfast is very good as well. Go to for my wife and I when we stay in DC. The rooms are clean and new. The hotel even smells good when you walk in. Go see Nia. Great service.

The hotel is centrally located on the wharf. It's easy to get everywhere. Walk-able distance to the Spy museum. Lots of dining options close by. The wharf is great to walk around as well. Room was clean and had a nice view. The only issue we had was that the ice machine was not working on our floor. We had asked for ice and did not get it either. Some parts of the room looked worn down. The beds were very comfortable, probably the best we have slept in various hotels. Onsite restaurant was great. Breakfast was a little chaotic as it was busy. But lunch was fantastic.

I had a great stay! As always. Alex and Adel made the check in and check out process. So smooth! Thanks again guys. Happy New Year! ||This is my second time staying here during the holiday. The staff brings the hotel alive with great customer love.

I would love to give this hotel 5 stars. The staff was exceptional and the bakery on the ground floor was exquisite with delicious treats. The view was phenomenal. Unfortunately, the room looks like it was 20 years old! Carpet was terribly stained and torn at the seam. The wooden portion of the floor was covered with black scuff marks. Certainly not worth the price we paid. Extremely disappointed and expect better from Hilton.

The hotel location is great, but the rooms are dirty. I saw a review that mentioned this, but I figured someone was just unlucky or perhaps super critical so I booked it anyway. The carpet, lamp shades, lounge chair, and base boards look like they were never cleaned. It made me concerned about how well the bed sheets were actually cleaned, but I only stayed for 2 nights so I toughed it out. I would not recommend.

I was a guest at the Canopy by Hilton Washington DC the Wharf on June 1 - 2, 2024. An hour after checking in, I witnessed an incident of unmitigated racism ocassioned by the hotel staff, both at the restaurant and the lobby. Mortified by the inexplicable treatement meted out on a black man and his wife, I became terrified for my own safety, and that of my wife. I took the decision to exit the hostile environment and I checked out. I explained to the front desk why, only an hour after checking in, I was leaving. On June 6th, I reported the matter to the hotel and it was logged as case #208336263, and, 120 days, later I have nether been updated, nor refunded. I have since, unsuccessfully, tried to reach out to the hotel, but have been unsuccessfully in resolving the matter. Does Hilton value black people? Or are they chattel to be discarded the way you treated that couple?

This property is conveniently located directly next to the Wharf with all its amenities. There are a ton of bars and restaurants within walking distance. My husband got me a room here for Mother's Day, and then we stayed here for our anniversary. Overall the hotel is beautiful with some lovely amenities. It's nicely decorated and has a very chic but chill vibe. The restaurant (separate review) has nice fare and the staff was great. There's a roof top bar called whiskey-Charlie if you're looking for an exclusive lounge feel. My first stay here I was upgraded to a massive suite which was very nice . Our second stay was in a standard king with wharf views which was okay though the room was very tiny relative to standard hotel rooms (maybe 250sq ft).In our room there were also some stains on the walls and furniture which was off putting. The temperature was also inconsistent ranging from warm/muggy to freezing, and the HVAC was very loud every time it kicked on. Unfortunately despite the great location, both times the customer service here was lacking. Aside from the restaurant/bar staff (special shoutout to Thomas who was funny & professional, and hosts a great cocktail hour) the hotel staff was only grudgingly helpful and at times outright unfriendly. We've stayed at Hilton properties all over the world, and have come to expect a certain baseline of professional service oriented attitudes (particularly when you're diamond members) which is lacking at this property. The service check in staff were at best, professional but not overly friendly or helpful. This last stay, Anthony was outright argumentative with us, seeming like he didn't want us to stay at the property. We accidentally booked a different property and he told us we couldn't book at the Canopy for the night; and then said we would be charged a big cancellation fee, to deter us from making the switch. When we called Hilton to see if we could switch to the preferred property, they quickly got us set up at the Canopy without any extra associated fees. When we returned to the front desk, he was again unhelpful, asked what we needed. He seemed put out when we told him we now had a reservation and then made a big show of saying he couldn't find our new reservation number. When my husband gave him the confirmation number, he said we should "count our lucky stars" a cancellation fee hadn't been assessed. We didn't make an issue of it but both of us were taken aback by his manner, but also because it was not his business to ask. To add on to that, during our check in he took every phone call, stopped to chat with every other employee who asked after his attention, and drug the whole process out rather unnecessarily. All in all, we had a nice an overnight stay. But if you do choose this property be prepared for the brusque and sometimes unfriendly attitudes of the hotel staff. Unlike other properties, Hilton honors doesn't seem to mean much here. Additionally - I left something at the hotel and realized it as soon as I got home that day. When I called, the front desk was not overly helpful but they transferred me to housekeeping for lost and found. Nobody picked up and I left a message. When I messaged the front desk via the app about how long it would be before I could expect a follow up call, and nobody ever responded.

The check in process is always great! I feel like I'm at home with family! Thanks for always making me feel welcomed! I would give it 5 Stars no doubt! So, for starters, I have become familiar with the staff and I would like to give a special shout out to Antonio & Abby at the front desk. I would like to give a shout out to the Assistant Manager of the Restaurant and Ms Emma who is always so sweet! Oh, I can't forget Dre who always makes the best drinks and the pizza guys...you all are the best. The next time I arrive, I'll remember their names. Btw...you have to check out the Happy Hour! The drinks were amazing and the drinks are always on point. Now, let's get into the food, I always get a pepperoni pizza and for breakfast, I usually get the bacon egg and cheese sandwich. It's SO yummy!! Well it's time to depart, so until next time...Cheers!

Reservation states a $25 food and beverage credit along with the other amenities. When I asked front desk for the credit they said I had to be a certain Hilton member. I read the terms and conditions on reservation and did not see what Front desk told me. I called Hilton directly. Hilton called the front desk for me and said it was all set I could get the credit. I went down to front desk before check out expecting a lunch with my credit and front desk told me no the reason I can't get it is because I did not pay a $20 fee for it. It's very unfair. I attached reservation below

Sometimes, you just need a staycation! Actually, we were here for a concert at the Anthem and didn't want to make the hour drive home. This is a cute hotel! Okay, I see you Hilton. I dig the Canopy vibe. The Wharf itself is quite busy so figuring out 1) where exactly the hotel lies and 2) how to check in is a bit of a feat. Parking in the area is busy, so I opted to valet ($65). However, it took me some time to figure out how to check in. You'll have to take the elevator or stairs to the second floor. The elevator is a bit tricky so your best bet is the stairs. AND, you wont be able to go from the ground level up to your room without changing elevators. That part was a bit of a pain. Hotel employees were courteous. I'm an Honors member and used my digital key, but wanted some waters. This hotel does not do that as they supply water on each floor. It's pretty cool how it works. In your room you'll have a glass bottle (similar to that old school milk bottle) you can take down the hall to fill with filtered water. That's where you'll also find the ice maker and a microwave. Once up in the room I was pleasantly surprised. The bed was plush and there was also a lounging chair/chaise lounge with a little table. The room is very functional. The open closet/hanging rack also doubles as a valet for your suitcase. There's a fridge, safe, and nespresso coffee maker. YES! The main aggravation was the water pressure in the sink. It's WEAK!!!! Even with both hot & cold water running. Ugh! Don't fret tho, the shower pressure was fine. We hit the bar and enjoyed some cocktails and FRESH hot fries. We also hit the gym one morning. They have screens, there's a big TV, and there are towels. No headphones though, so bring your own. Oh, and they have bikes! You can check them out and ride through the city. It's a cute hotel. You'll pay for the location and the view, but sometimes you just gotta live! Check it out.

Reviewing the PH bar Whisky Charlie and the hotel restaurant in the Lobby!!!! The bartenders and the bar atmosphere were wonderful. Great service, clean space w beautiful views. The restaurant on the lobby was wonderful as well. We were able to be seated as a party of 10!! Everything we ordered was delicious and fresh! Our server, Jewel was the BEST!!!! Attentive, timely, sense of humor and flexible w our order. I would come back just to hang out bc of those features alone. Thank you Jewel!!!!

We stayed at this Canopy a few weeks ago, and it was okay. The three stars are really just for the location - really convenient if you're going to be doing things in the Wharf/Navy Yard area - and the room itself (modern and clean). A few things weren't as great. We had a hard time with the key pad at the elevators (you need your room key to go up and down in the elevator, and they key pad fought us during our stay). I paid a teensy bit extra for a "marina view," which you could only enjoy by putting your forehead to the windows and peering to the left (we really had a "hotel view" of the hotel next door). Overall, not a bad place to stay. Just nothing special either, in my opinion.

Now this is what I expect from a Hilton brand property. And, after the previous three nights in a Doubletree in Wilmington, DE that absolutely sucked.... I deserve this amazing corner room I lucked out on! Seriously might be one of my most favorite rooms, or in the top 10 at least. (Cosmopolitan in Vegas with a balcony overlooking the Bellagio fountain was probably the best, if memory serves.) Room rate is $252; we booked well in advance and are Diamond Members and HGVC owners. If they weren't sold out, rates were in the $500s last I checked. (It pays to plan ahead--literally.) ********* Start of Day 3 (2 nights down)... THIS IS LITERALLY THE BEST! Yes, the facilities are great. Location? Fabulous. BUT...BUT...BUT!!! IT IS THE WONDERFUL STAFF HERE THAT MAKE THIS PLACE!!! It is absolutely clear the staff are happy. Everyone is so damn nice and helpful. And not in an obligatory way. But in a genuine way. (This makes me happy FOR THEM. Because nothing is worse than hating your job.) I wish I had deep pockets to tip everyone $1000! That's just how awesome they are. I can only hope to come back here and stay again. No way in hell would I book a room anywhere else. "When you've had the best, who needs the rest?" --Betty White **Final thoughts** 1) Laundry available at Hyatt next door (connected, go behind check in back by fitness and there's access to Hyatt). Hyatt's front desk will escort you to the elevators for floor 9. There are 3 washers and 3 dryers. Each cycle is $3. So $6 per load. 2) Canopy Cafe apparently hosts private events and *should* tell guests in advance. We wanted to stop by and couldn't. 3) Always go over your portfolio!!! We are waiting a call back for $364 in over charges. ($55 x 4 valet, and $36 x 4 Diamond credits)

Absolutely gorgeous property. Beautiful new addition to The Wharf. These rooms are smartly constructed. I was able to get a corner room and I barely heard a peep. No noise from neighboring rooms and minimal noise from outside... Nothing that caused a disturbance or subtracted from my stay in any way. On the contrary, my room was blissfully quiet. The room had huge front and side windows offering a beautiful view of the city. The bed was large and spacious and cozy. The linens were crisp and clean. The decor was refreshingly modern with soothing earth tones and a combination of nautical decorative elements as well as tasteful accents that are unique to the topography of DC. There were plenty of surfaces including a large desk, plenty of space for bags, coats, and clothes, and a spacious chaise that seemed to extend a personal invitation to stretch out and relax. Anyone who's visited The Wharf knows that parking is abysmal. Fortunately, this hotel offers valet-only parking for $65 a day. The valet will text your ticket to you and if at any time you need to access your car, just let them know and they will retrieve it for you. Getting to my room required the use of two separate elevators, but it was a fairly intuitive process. The staff are polite, friendly, and always ready to help so if you get lost, help won't be too far away. This hotel is ideal for a vacation or staycation in the city. Highly recommend!

The location is amazing. Hotel is clean, amenities are nice, gym is more than sufficient, room is clean and beautiful, and they honor a government rate..will definitely stay here again.

This property is need desperate 1.Training of the staff 2. Rooms and facility repair so the phone system works, the door to the room open vs a shoulder push. The Hilton Honer system and status is meaningless in this property due to either lack of training and/or lowe staff moral. The quality of beverage as well the leadership team is below standard. There are several other Hilton property that should be considered unless you absolutely have no choice. Couple photos posted are the door frame that is in needed of immediate repair, regardless of notice to the team, it was ignored on our entire stay.

Alex and Trevor were great but check-out with Derek and Ronnie was a horrible experience. Also, my room was dirty (chips on the floor, sofa and chairs had really bad visible stains), no linen for sofa bed and lack of towels. I travel a lot and overall for the cost it was not worth it. We reserved the suite and was told it was luxurious but it was anything but that. Very minimal to no decor. The HVAC is noisy which is problematic if you're using the sofa bed. The good thing is that it is right on the wharf and you have many restaurants to choose from. Given the cost, I would try a different hotel on the wharf.

The Canopy Hotel has a perfect location, right at the beginning of the wharf near Starbucks. Parking is $65, but available - if traveling from out of town, you may want to consider just taking Uber, spothero, and metro from the airport, since there's so much to do within walkable distance. The front desk staff is exceptional - they really seem to enjoy what they do. The gentleman even made a big deal out of the birthday celebration. Check in was a breeze, and the room is beautiful. Great water pressure, sizable bathroom space, large ceiling to floor windows, most with a beautiful view of the water. The Wi-Fi signal was strong throughout our stay, at no additional charge. Pricing is very reasonable, especially for such a perfect location close to monuments, sightseeing, wharf restaurants and anthem.

I visited this fine hotel as a treat for myself as I celebrated another birthday. I am still here but thought why not write a review since this hotel and its incredible staff have been amazing from the time I checked in. The room, full river view King studio- BREATHTAKING!!!!!! MAGNIFICENT! And a woman's dream!!!!!! Please note that the room was cleaned and prepared for my arrival. Staff: Abby, Tiaisha, Gigi (and all of the restaurant staff) were beyond courteous and they went the extra mile to take great care of me. Abby, I cannot express how wonderful this woman has been from the first time I checked in until now. She's a gem and one who even surprised me with a treat for my birthday. Canopy restaurant: DELICIOUS!!!!!! I had the most delicious hangover breakfast (not hungover but definitely the name) it's a delicious mixture of scrambled eggs, chicken sausage, breakfast potatoes, and a creamy sauce on top. Yumssssssssss The coffee was very fresh and the side of fruits were sweeeeeeeet! I'll add more contextual details to my review. But, if you plan on visiting whether for work or pleasure...note that you will thoroughly enjoy your stay!

Did a staycation here with my girl who was visiting from Chicago. She hadn't been back to the DMV since pre-covid so this was a nice reunion! We wanted a place to stay in the city with plenty of options around without having to uber/lyft everywhere! I'll start with the positives: -convenient location -beautiful picturesque views *Took tons of pics -helpful and friendly staff -easy check-in -ride share area right outside of hotel -use of the adjacent hotel's pool *a huge plus -quick airport (DCA) ride -fair price for the location Now a couple of issues: -inconsistent WiFi -inconsistent temperature in the room (extremely warm then extremely cold). Took several attempts to get it right -no refrigerator (an "icebox?") -icemaker never really worked -had long wait times for extra towels -hardly any coffee available. It wasn't complimentary and only available for purchase during breakfast/brunch :( Overall, not the worst experience but I think they can improve on some things!

Incredible staycation at the Canopy by Hilton at the wharf, dc this weekend! My husband and I were here for Valentine's weekend. The hotel has a great location! We didn't have a car and we walked around the wharf to take in the gorgeous sunset views and the delicious flavors at the nearby restaurants. I did notice that they had valet services and also rented out bicycles for those who wanted to explore further. The place is bike friendly, so this was refreshing. The room itself was clean, and staff was welcoming. Room #704 was partial water view with gorgeous sunlight, drenching the room. Just perfect for a late winter day. The rooftop bar was great - with gorgeous views and "okay" cocktails. All in all, I'd highly recommend this wonderful hotel, especially, for lazy visits to DC .

While visiting DC for a bday celebrating for our daughter, I planned breakfast with a sister friend prior so we could catch up while the family went sight seeeing. Was searching for something close without moving our car - parking is so costly. I searched based on our location and the Canopy came up - located in the Hilton Hotel at the Wharf. You do have to enter the hotel to the top floor to dine were they have inside and outside dining. If the weather is nice, sit outdoor for the beautiful view of the Potomac. Me and my sister friend ordered the unlimited mimosa breakfast which included several breakfast options along with a choice of mimosa with OJ or Cranberry juice. Our waiter was awesome - we never felt pressure to leave after several hours. We were there so long the family at some point joined us after sightseeing. LOL Everything was great. Would come here again and consider staying overnight for a future trip.

This hotel was perfect. Right in the wharf with many food options next and behind it and the most perfect views. The staff was friendly and the attached restaurant is great as well. I had a city view and fell in love with it. Having a view of the Washington monument when you wake up is awesome. Some outside noise but not enough to bother us. Room is a little small so wouldn't recommend for more than two people. Will be back!

Awful staff with a terrible attitude avoid this dumpster fire and stay somewhere else... Front desk kept insisting they would check us in but didn't even after we waited for an hour. We cancelled our reservation, walked out, and booked at the intercontinental next door instead.

I was intrigued by the fact this property was recently opened and located at the Wharf. Hotel favorites: -Rooftop bar -Marina view from room -Digital elevator -Free bikes to explore -In room hardwood flooring -Design details around hotel with the exception of the ship diagram in the rooms because it was giving chattel slavery imagery Things I could do without: - The ship diagram photo -The carpet in the hallways

My wife and I booked a hotel room for one night at Canopy By Hilton Washington Dc The Wharf | 975 7th Street SW -Washington on 06/01/2024 and I paid $322.00 (Guest Room $278.40 + Room OCC Tax 15.95% $44.40 Room: 501/K1RC). We also did have two other rooms that were booked by friends and family as we were all celebrating one of our birthday's. At around 6:20pm one of my friends and I decided to go to the bar at the rooftop known as Whiskey Charlie's as we waited for our friends to get ready for dinner. Shortly after getting into Whiskey Charlie's, we engaged in a conversation with two other female patrons at the bar. Within 10 minutes, we were rudely interrupted by the bar tender who made a hostile outburst towards me stating "Stop Being Aggressive !!!". I was stunned and confused and I just stared back at him asking him what he was talking about. As abrupt as he was before, he motioned to one of the managers and stated with conviction "He is being aggressive, throw them out !!!". The manager without hesitation forcefully asked me and my friend to follow him; which we obliged, and we headed towards the elevator. From there we took the elevator to the 2nd floor where the hotel desk floor was located. The manager then instructed the hotel attendants that we are not allowed to get back into the hotel. I was not even allowed to go back to my hotel room to grab my belongings and had to call my wife to come down. One thing to note, in between the bar tender's outbursts and him calling out to the manager, I did inquire from the patrons if I was being rude or aggressive. They confirmed that I was not, but regardless, I apologized if I made them feel uncomfortable. Another important thing to note, the victims (patrons) of my aggressive behavior never said a word nor were they asked anything; that is, neither did they complain about me or my friend nor did the manager inquire from them if indeed I was being aggressive. If anything, this was a friendly conversation and we could have easily walked away without any issues if the request was made in a respectful way by either the patron themselves, the bartender or the manager. To note, after the manager left us at the desk, things did get a bit wild and I did cause a commotion to the point of shouting (and police were called) because the following points occurred to me: 1. I had been unfairly thrown out of bar / restaurant due to underlying discrimination by both the bar tender and the restaurant manager. 2. I was being evicted out of the entire Hilton Hotel even though the issue occurred at the rooftop bar due to this discriminatory act. 3. Refund Denial - I was demanding for my refund for the Hotel stay and the hotel helpdesk refused. 4. The police who were there were threatening to arrest me as I was still at the hotel premises and I had been evicted. 5. Supporting evidence - The Patrons / Victims who should have been the ones driving this issue never made a complaint nor did anyone reach out to them to confirm this allegation. 6. My friend and I were the true victims and everything had been orchestrated to make us look guilty. My view is put alcohol, black male, female and the word aggression into the same pot and the black man will be guilty until proven innocent - even with the absence of proof or evidence. I did call Hilton afterwards and requested to create a case. It was successfully created but based on the finding / feedback I got; the institution is as morally contaminated as the restaurant as they gave one worded feedback - we will not be issuing you a refund. No investigation or finding was made to counteract this discriminatory act if indeed it existed. To conclude, I am disassociating myself from this institution and ending my Hilton Honor's membership. I had people stay at this particular location during my wedding and I have also recommended a lot of people to come stay at this location. This may have been a great place to stay before, but now I would advise you stay away from it lest you become a victim of discriminatory acts.

loved the location but the traffic is going to be bad if they don't figure out uber and drop off and then the parking garage! beautiful board walk area! it's to bad Hilton and neighbor hotel didn't put in a pool area in the middle to share! I feel that would look so nice. with a few hot tubs. i did like the water in the hall way but feel a microwave in the hall way would be nice too! the room refrigerator was an interesting drawer but worked well and very helpful! restaurant was great and workers were super friendly and good service! definitely need to clean the floor more often. Felt coffee was to pricy! but i think that is every where now. the markup on coffee is nuts! hotel staff super friendly and attentive!!! keep them!

Not very clean. Room very small. No continental breakfast or even coffee in the lobby. Unhandy elevator arrangement. Grossly overpriced at $600 a night.

This hotel has a great location. It's right on the water and there is a gym and Starbucks at the hotel. There are a ton of restaurants and bars nearby, as well as a water taxi.

Omggggg best little HILTON brand boutique hotel right in the thick of things on the water. Do not sleep on CANOPY. This is a very modern boutique brand one of the newest in the family of properties. Steps away from tons of fabulous restaurants and the ice skating rink. Venue - 10 Cleanliness -10 Customer service - 10 Gym - yes Rooms - 10 (floor to ceiling windows) Full Service - Boutique (no shops) Rooftop bar - yes but it may not be open Parking - 10 Dining on-site - yes Dining near by - lots of restaurants This is a place for a meetup, for business, family girls trip, for reunion, wedding, to host an event....

We arrived at 6:20pm on a Tuesday night, our party of 6, trying to catch a meal before a 8pm show at The Anthem. I repeat: a Tuesday night...in November. We were there a good 15-20 minutes before a waiter came over to take our order, and we opted to give him our entire order if they were *this* busy. Right off the bat, we learn that they had run out of the tea-brined chicken entree, wings appetizer, salmon, and the eggplant scallopini. Their menu is one single page, maybe 10 entree options. So for 6:45 on a Tuesday, to run out of that many so early in the night just signals poor planning to me. We had a vegetarian in our group, so excluding a main vegetarian entree is kind of a dealbreaker. There were four of us who had to quickly pivot to another option after hearing about what was missing from the limited menu. We ordered two drinks from the bar, including a cocktail called Windswept. It took 25 minutes for our two drinks. There are maybe 15-20 tables in the restaurant, and we could see a manager and two servers working. I'm going to take a wild guess that there were only 1-2 people working in the kitchen by the rate of the service. Again, pointing to poor planning and scheduling. We ordered the white bean dip with pita appetizer, which came out literally 40 minutes after we ordered it. The pita seared your fingers off it was so hot, yet the dip was neither hot nor made from beans as far as we could tell. It literally tasted like a cold Hidden Valley Ranch dressing with a hint of garlic. The temperature, taste, and consistency were barely palatable. We had two pieces of pita and the rest remained on the plate. It went unnoticed just how untouched this selection went on a table of 6 very hungry patrons. At the 1-hour mark, we inquired with the waiter about an ETA on the rest of our appetizers and entrees because we had a show to catch in 30 minutes. We had a 9yo who just wanted her penne with butter, as she was just starving for anything at 7:30pm. We told him to just bring out items as they were completed, we didn't care what. About 10 minutes later, the "vegetarian table" of three side dishes arrived along with the fried green tomatoes and the squash ravioli (which was actually cheese ravioli with squash and onions on top, not actual squash in the ravioli like the waiter had advised us). We once again pleaded for the child's penne with butter. Finally it arrived a few more minutes later. Ten more minutes later, we got two pork belly appetizers, a side of Brussel sprouts (which tasted boiled and mushy, not broiled and crispy), and a shrimp and grits (with small previously frozen peeled shrimp, and a spicy Cajun red sauce we were not expecting). We ordered two roasted beet salads as appetizers, and they came out dead last after every other entree was served. I think the term "roasted" was a mere suggestion, as the entire salad was freezing cold including the beets. We all quickly scarfed down our food, which everyone commented was mediocre at best. We waited 10 minutes after completing our meal to even find our waiter, and we practically tackled the manager asking for a check. I calculated the 6 individual meal tally's, to the penny, and waited again for the waiter to grab the billfold. Finally I got up and went to the bar, grabbing the manager once again. Five minutes later, they brought the individual billfolds over and instead of charging one of us $35, she was charged $0.35! She was way too honest and pointed out this error, and they re-ran the card. At this point, had it been my billfold, I would have tipped on the $0.35 and promptly left. So, all in all, I cannot in good conscience recommend this place for dinner. If you are hungry, or if you only have 90 minutes for a simple meal, Canopy will certainly fall quite short of even mediocre expectations for service or quality. So many other far better options at The Wharf that you'd be best-served by skipping Canopy entirely!

I loved my chicken and waffles. They have sooo many different mimosa flavors and I loved the servers. The menu was limited but I liked what I got.

Canopy is Hilton Hotel's urban chic hotel and this one lives up to that. Located in the new District Wharf, here's what's to love about the Canopy: 1) Amenities: Canopy is all about local. Behind the front desk, you can purchase local products. There are bikes for guests to use for free on the bottom floor. They brew local coffee (Swings). They also have a 24-hour gym on the second floor and a rooftop bar (Whisky Charlie). There is coffee inside each room and filtered water stations at the end of each hall. There's a restaurant inside (be warned- service is slow). 2) Views: On one side you have views of the waterfront. On the other, a clear view of the nearby U.S. Capitol Building. Go to the rooftop or the second-floor outdoor space to watch the sunset. 3) Rooms: They are small, but comfy. If you have a child, they will bring you a crib. We loved staying at the Canopy with our family of three and will be back again!

The service was ridiculously slow. We were seated over an hour before we got our cocktails. The food showed up in stages. No one is going to eat until the entire table has their meal. Granted we were a party of 7, but the restaurant was EMPTY. This is not the first time I've had poor service here. Avoid!

It was my wedding day. I booked the room for me and my husband, they had options for "partial marina view" and "marina view". I paid extra for the "marina view", because it was a special day for us, I wanted it to be perfect. Received a room with no view. I went downstairs to the front desk , and said it was a mistake, I paid for "Marina view". Very rude women said that's what they meant by marina view, if I don't like it, they can move us a little farther, but it was pretty much the same view on buildings. When people read a description of the room, they pay money for what they expect to get. I didn't see you have a "super puper marina view", so I falsely assumed when I book "marina view" I'll get what I paid for. Coffee maker was broken, called reception, asked to change it, nobody came. Same with the room services, nobody showed up. Furniture had old stains and hair dryer seemed like older then me. Garage parking: 60$ self parking and 55$ valet. On Expedia they put 38$, which is not true. Don't recommend anybody.

A modern, urban, upscale hotel. The setting is the winner, on DC's fresh new Wharf waterfront, the area practically begs for a weekend with somebody special. The rooftop bar Whiskey Charlie has the best view from any of the area's roof bars. I'm an old Hilton hand, but this was my first Canopy stay. I'm impressed-- it's the minimalist chic that became fashionable a decade ago, but now upscaled with a better design aesthetic and amenities. In particular the room design is particularly well thought out. The bathroom is great (spacious, also well laid out, nice toiletries) and has maybe the first low-flow shower designs that I actually enjoyed using. Half a mile from the nearest metro-- do that instead of the expensive overnight parking. If the weather is nice, walking or e-scooting will get you to various sights. But lots to do and see right in the Wharf development. Great spot. Highly Recommended.

Such a gorgeous, relaxing hotel!! Set right on the water, airy, bright rooms, water views, sunlit breakfast area, top shampoos and conditioners, they even give you your own loofah! Everything about this place is immaculate and nautical yet charming. You could lounge in their comfy beds looking at the view for hours. Would stay here next time in DC and recommend to everyone. 5 stars!!!!

Gorgeous and beautiful - like me! LOL. But really though, I loved the Canopy hotel...it was the perfect mix of modern, luxe and minimalist...reminiscent of a West Elm feature! Came here for a birthday weekend staycation and it was such a lovely experience. An amazing, sexy bathroom area, a super comfy king size bed, amazing natural light to greet you in the morning, AND a complimentary breakfast buffet? What more can you ask for? Because it's right in the heart of the Waterfront, finding places to eat are a breeze...just make sure you book in advance because people in DC don't like to cook! As an added bonus, Uber/Lyft drivers camp out here, so locating a ride share is super quick. I'll admit that I had lost faith in the Hilton brand over the years...what once felt exclusive had started feeling 'generic - and that wasn't a good thing. Staying at the Canopy has helped me gain back trust in the Hilton brand...and I look forward to booking another staycation here again!

I really enjoyed my stay here. My family and I decided to have a weekend staycation in DC. The service was great, especially at the restaurant. The servers were very kind. The views from the hotel room are really nice overlooking the wharf. The location is great because its literally right on the wharf. The hotel room was clean and the workers were kind :) We also got to ride the free hotel bikes in the area which was really fun because the weather was beautiful.

Location was great, front office were awesome, a bit noisy in the early morning though, trains horns can be heard so loud. The room is a bit small and perfectly fit for minimalist or college students. Good view of the Capitol.

This hotel was absolutely beautiful! My goodness, it was definitely worth the cost (although my wallet hurts lol)! The Uber dropped me off at the side of the road since the valet parking blocks off a bit of traffic. When you walk in you can either take the stairs from the base level or the elevator to the lobby. You have to select your floor before getting into the elevator. When you check in you are able to use your key card or digital key to reach other floors. The rooms are beautiful and you have the option to select a city view and a wharf view. The only downside is that the rooms don't have fridges, only cooler drawers that you can fill with ice bags. Definitely a beautiful spot for a Valentine's week staycation.

I love the hotel, and it's pet friendly. They even gave my darling baby pug, a bag of goes with doggy bags, a toy and treats, and a stylish little bag, I now use for her shampoo, and toys when traveling. The charge was $50 for a pet (not bad compared to $250 for the Conrad or $200 for the Residence Inn. The hotel is chic, very modern and most of their products are from local entrepreneurs, It is walking distance from the White House, Washington monument and has many restaurants nearby. Biked! They have bikes you can check out for free, I rode around the town with them. My experience with the staff was great-- then again I always have a great experience because I'm compassionate, empathetic and understanding. Some people always seem to have a bad experience and they don't realize it's them.

Man... I was expecting a lot more from this place! This was also my first visit EVER to D.C, So disappointing Why people don't say hi or greet you when you very obviously look like you need something. The front desk people were the most helpful people during this whole experience. Everyone else was not AT ALL helpful, and acted like they couldn't be bothered. You're in hospitality, please don't make me feel like I'm doing something wrong when doing nothing. The room was VERY nice, let's make sure I note that (despite most everything else, the room was super pretty, and cozy.) Note: When you bring a dog to stay, it costs $50 and they give you a cute little bag with 2 toys and a poop bag dispenser and a roll of poop bags, which I think was very cute. And makes sense if pure paying $50) Back to my review on the hotel... Around 8pm, I went to the little cafe on the lobby floor because I had spotted a couple cupcakes that looked tasty. So I wandered over to the counter where there was a guy making food, but no one else was around. No one at the register, no one coming to assist us. I waited 5min more for anyone else to show up in the area. Keep in mind, it was SATURDAY. A very popular day of the week, but it wasn't even busy in there.. Finally after about 7min, a guy showed up and was typing on the register, so I assumed he would be able to help me simply get a couple cupcakes o bring back to the room. STILL NO GREETING, even though he saw us. So I said something to him "excuse me, do I order from you? It doesn't seem like anyone else is around." He replied "uh, yes. I can help you, what do you want?" I simply let him know I wanted a chocolate and vanilla cupcake (right behind glass, all he had to do was put them in a box and charge me. Maybe a 2min task at most) he said "yes I can." Then he walked away and started talking to someone, and didn't ever come back. I was SO over the waiting and rudeness that I walked away. It wasn't worth my time, or money to keep waiting, and being ignored more. Let's jump to this morning.... SHALL WE?!? On their TV's in the rooms, it CLEARLY says breakfast is served daily from 7-11am DAILY. (Photo attached). We went down at 10:15am (thinking we had plenty of time to eat some warm food before we got the road again). But NOOOOOOO. They stopped serving breakfast at 10:00am. At this point, I had had it. When we asked if they were still serving breakfast, the lady said "uh no, we stopped serving at 10." It REALLY seems like everyone that works here (besides most of the front desk) cant be bothered about anything!!!! We were over this whole experience.. We had a very long drive ahead of us, and this was a really uncomfortable and underwhelming way to start our day. We went back to our room and packed up and went downstairs to check out... While we were checking out, we mentioned that the TV's were advertising incorrectly, and the deals person said "oh, really?" And did not one time apologize for the confusion. NOTE: We were still very hungry (since we expected to eat breakfast), and even after mentioning the breakfast dilemma, they still didn't offer to grab us anything (even the snacks they bring to the room for in room breakfast that's Pre packaged would have been nice) Since we're we're hungry and needed to hit the road, my boyfriend finally asked if there was anything they could put together for us (since they were atrociously wrong about the breakfast times) the guy said "sure." And went and grabbed a couple bags of the (in room breakfast things) which included a trail mix bar, a small yogurt and a small juice bottle. Once we were in the car and about to take off, I was still pretty hungry. So I decided to eat the yogurt first (since we would be sitting in the car with no refrigeration.) mind you, we had only been handed the bags of stuff 6min prior to have been in the car.... I tried the yogurt, and it was WARM!! There were pieces that were clumpy. Like it was not refrigerated.... So I got out of the car before leaving the property and threw it away (I don't really feel like getting sick from your warm yogurt with a long drive ahead.) 2 stars because the front desk people were decent, and the room was very nice. But I excepted WAY more from a fancy place like this. They really need more training on how to be hospitable... If you review on trip advisor, they have someone who's job it is to send replies that don't mean much. They say that they apologize for (blank) and hopefully the person tries them again. WHAT? Saying is different than doing. You cant expect people to spend money AGAIN on a place that treated them so poorly the first time. I recommend this place if you have really thick skin, and can deal with a some nice people, but a lot of rude. I don't understand why people were acting that way. We didn't need much... Just a couple cupcakes, and a warm breakfast. Ugh...

The thing that makes this place good is the staff and it's location. I heard the hotel was nice before staying and I think that me expecting more. It was a good time, but not five stars. Still, a very nice hotel. The hotel was clean, which is important. I just was unimpressed with the room size and the room quality. I suppose I pictured it being as beautiful as the one in Philly and set myself up. Anyway, we had a fantastic time in D.C., and that had much to do with the location. The hotel is really in the perfect spot. We were surrounded by all the entertainment. We didn't have to travel far at all. I am definitely coming back, but may stay elsewhere.

My stay here was just alright. When I first arrived in my room, I discovered the bedding was covered in stains and hair and was ripped in parts. Housekeeping had to bring several pairs of sheets in order to find one even close to clean. Extremely disappointing considering the price per night. The rest of the room and hotel were well decorated, the breakfast buffet was great, and the location on the wharf was prime. However, the cleanliness of the bedding really pointed to a lack of attention to detail and hygiene. I wouldn't stay here again.

This could be a really great hotel if they make just a few changes. The rooms are newer and modern. The bathrooms are nice. Views of the city or river are lovely and the location is awesome. The two elevator situation was odd - it's not clear why the elevators to the rooms can't go to the street level. The restaurant is ok but slow and very overpriced. I also wish they offered room service of some kind even if just for breakfast. Housekeeping was inconsistent - the first night everything was refreshed but the second night only my bed was made and some towels picked up - they didn't replace the coffee supplies or remove the dirty coffee cups which was weird. So all in all it is a nice hotel with lots of potential if a few things are improved.

Location was great. The hotel not so much. 1. $60 a day for parking 2. Two different sets of elevators. One for the garage, one for rooms 3. Expensive food and drinks 4. No microwave anywhere to reheat those expensive leftovers 5. Need to make an appointment to have the room refreshed 6. Just wanted a fresh towel, on the way out I was able to get one from a housekeeper that was cleaning a room across from mine I had a pair of brand new slacks that I decided not to wear so I put them back in my garment bag underneath my sweater. When I got home the slacks were NOT THERE. I reached out to the hotel and was told by them "we will check with housekeeping and a manager would get back to you" . No one did. I called several times only to be told "the manager Will call you" . Five days later still no call. It would have been nice if someone would have reached out to me from the hotel. My advice: take plenty of spending money and to make sure all of your belongings are with you before you checkout.

I really enjoyed my stay! This is an excellent new hotel and is beautifully designed. I stayed here overnight for a work event. Check-in was extremely easy and you get little chocolates, which was nice. There is quite a bit of construction going on in this new development, which they warn you about. Honestly, it's not even that bad! They got everything little detail right! They actually had a loofah, in the bathroom in case you forgot yours. Ladies, there is a magnified personal mirror, make-up remover wipes etc. Wow! You can also link into your Netflix account on the TV! Check out the photos. The room is modern and very airy. The bed is sooooooo comfy!! I slept like a baby! HUGE SHOWER, amazing! The rooftop is gorgeous and the bar in the lobby is nice. The breakfast buffet in the morning was yummy. The croissants were SO GOOD! They had fried eggs and a frittata for the warm part of the buffet. Food was great! The hotel is only 7-10min away from DCA and an easy walk to even the attractions of DC. We also walked from City Center Mall back to the hotel and it was easy. Great location and this development has all types of restaurants and shops! It's a great place to stay if you also want to relax and get away from all the tourist. The water views are nice to wake up to and for how busy the Wharf area is, it's still very calm and enjoyable! I would stay here again! I recommend!!

This place is so pretty. The staff were so nice. The only reason it's getting four stars instead five is because the staff at the breakfast were so rude! The roof top bar is really nice, but a little pricey. Order bottles instead of glasses you will save a lot of money.

Stayed here for a friends wedding weekend. I had been meaning to stay at this hotel for awhile and it didn't disappoint. It's just gorgeous. The service is great. Right on the water and so close to all the good restaurants. I would definitely stay here again.

Location is the only pro, but not worth booking for. Room was unclean - stains on the carpet and lounge chair. Screw fell off the curtain pull. Service at both restaurants at the hotel is bad. Staff are friendly, but the service is lacking.

Review for the waterfront suite: The bridal party for my friend's wedding got ready for my in her suite. The natural light from all of the windows encompassing the room, was exquisite. Great views of the channel, airport, and Pentagon. Even though we had to get up so early to get ready, the lighting kept me wide awake. The front desk was super helpful throughout the weekend. I had left a couple of items in her room and she was able to leave at the front desk and I could pick them up later. Weddings can be stressful, but the views from the suite calmed everyone's nerves. Probably one of my favorite parts from the whole day was the view!

This was surprisingly the first negative hotel experience I have ever had in my life and I am disappointed to say the least to write about it and that it happened at this hotel, which is supposed to be 4/5 stars but sadly was mistaken. The record of events should be noted and hopefully will never happen again to future guests. One star is for the exterior/interior of the hotel - including the room decor and walk in shower. Beautifully designed. Loved it. But my actual stay and the customer service: zero. The worst. Recap of my Christmas stay 12/14-12/27 Front desk - Ghetto, rude, inattentive, passive - Digital key wasn't ready and was given no explanation why it wasn't. Rep said "I don't know, I wasn't working earlier" and handed me keys. - No explanation of hotel reservation info or incidentals - No explanation of covid protocols/restrictions, amenities, restaurant hours etc - Hilton Honors status wasn't acknowledged Room issues - phone wasn't working, called front desk and was told someone would come to my room and no one did - Keys stopped working - Digital key didn't work until Friday - Requested extra towels and soap. Housekeeping brought towels, no soap and had to call again. - Loud party next door / called front desk to report and security came up and knocked on their door. Noise stopped 5 min and then presumed again. Restaurant issues - strong lack of attention to detail - Issues with ALL orders and had to call the front desk multiple times. 1. Room service: pizza (was thrown in a box NOT sliced- had to ask for pizza cutter), charcuterie board (missing prosciutto - ham meat on tray, jams/spreads, cheese), Caesar salad (no croutons) and asked for 2 wine glasses (was given plastic cups). 2. Breakfast on outdoor patio: heater inside igloo bubble was not working and I informed 2 employees - who attempted to fix but didn't know how (literally said I don't know) and then said the manager by the name of "Scott" would come fix it but he never did. So my guest and I ate breakfast in the freezing cold wrapped in a blanket. Great outdoor dining experience. Also, the fruit platter was missing yogurt- had to call front desk to room. 3. Ordered orange juice and bottle of champagne to make mimosas (was given 2 cups of OJ, no champagne) then called front desk to verify what happened and was told I only ordered OJ. Corrected her on the original order, and asked for 2 mimosas. Was brought 2 cups of champagne. Etc etc etc. The list could go on. Constant issues with basic things. Collectively there was a snowball effect of everything that could possibly go wrong from the beginning to end of my stay - went wrong. To ruin my Christmas weekend but I made the best of it. Ideally would have liked to stay somewhere else but I had the entire weekend planned in DC ahead of time and did not want to be charged a late cancellation fee. Briefly spoke with the front desk manager (Crystal) and she was very nice/ apologetic and thanked me for feedback and said it would be addressed with their team. But none of this should have ever happened. Totally unacceptable.

We booked this last minute and ended up with a corner view and let me say - unexpected AND spectacular! The service in the hotel reminds me of southern hospitality, the modern decor and LEED Gold certification is impressive, with filtered water stations at every floor - it's every water bottle carrier's dream! Next morning the complementary breakfast was unique and delicious - fruit, cheese grits, smoked salmon, breakfast flat bread, croissant and muffins, smoothies, home made yogurt that even the kids loved and cereal for little ones. They even offer almond milk! Next time we will take advantage of the complementary bikes! Must check out!! Oh.... The only downside is that this location does not have a pool. Really recommend they negotiate something with the Hyatt next door. We didn't miss it as much this trip because the kids really enjoyed the splash ground right outside the front door.