Shelly S.
Yelp
I'm sad to write this review because I've been a returning, loyal customer for over 5 years. While the food itself tastes great, the service is HORRIBLE and has continued to decline. I've had a terrible experience the last 3 times I've dined here/called for takeout.
I called and placed an order for 1 veggie pho, NO TOFU and extra vegetables. Tofu makes my stomach upset and so I prefer extra veggies in my pho instead. I'm more than happy to pay for extra veggies and understand an extra cost to do so. Every other pho place understands my order but for some reason, this place continues to treat my request like an inconvenience to THEM.
I went to pick up my order but something told me to open the takeout boxes and double check before leaving since this place messed up my order the last few times. Upon checking, I saw that they AGAIN put tofu in my order and did NOT add extra veggies, as requested. I understand mistakes happen so I very nicely let them know and the guy at the register acted irritated with ME and just said "extra $5 for extra veggies", as if I was trying to scheme them for free food. Again, I have no issues paying for extra items but there was no "oh I'm sorry, we'll get it for you". Also no acknowledgment that they messed up my order when I was very specific when I called. I quietly paid the extra $5 but when they gave me the extra veggies, I was appalled that they put 2 tablespoons of vegetables in a container and charged me $5 for it. See photos.
I also then asked for extra sauces and one of the other workers was handing it to me nicely and the same very rude guy I spoke to about the vegetables said something in Vietnamese and then they all laughed at me. That was uncomfortable and made me question why I'm giving this place my money.
Dear owner - you are not entitled to our business. We pay for what you provide. You are in the customer service business. Clearly, from these reviews you're losing customers. I will never return and refuse to give my money to individuals who are rude and lack basic customer courtesy when they continue to mess up.
I also get the sense this place is racist and biased to a certain demographic, so - take that for what it's worth.