J SD (2014 GT/CS)
Google
Our children reserved a table for Mother's Day dinner. We were seated at 5:50 p.m. The waiter immediately told us they were out of lasagna, the hamburger, chopped salad, the soup and the eggplant entry. There was a 2 man band playing and they were too loud. This hardscape restaurant was already very loud and it was difficult to have a conversation. Our waiter came back only after 15 minutes and we had to wave him over. We had to ask him for bread. Over 1 hour after arriving, we still had no food. First the waiter told us that they were short on cooks. He came back and suggested they were going to take 40% off our bill. 70 minutes after being seated, a man came to our table to apologize. He did not introduce himself, or state his role (manager? owner?). He proceeded to make excuses including that it was Mother's Day and they were busy. I pointed out that 40% or more of the tables were vacant/no diners. He said, "we have lots of tickets in the kitchen." He told us that they should have told us that we could expect a long wait for our food. He came back with scallops (appetizer) because our food was still not ready. They were burnt...very poorly cooked...not seared, burnt. He said our food was coming in 3 minutes and it would be comped. We almost left, but decided to stay 3 more minutes. Our 4 entries arrived 3 minutes later. They never brought the salad we ordered. My wife's ribeye was undercooked and really tough. Daughter's pasta was undercooked. Son's pasta was not hot, delivered on a cold plate. The mushrooms on my chicken marsala were not cooked enough. The asparagus was the diameter of a pool cue, charred black on the outside and not cooked in the middle. The manager had offered us dessert, comped. We did not even stay for it. Sadly, this was the poorest dining experience I've ever had in my 60+ years. Wait staff seemed poorly trained. I recommend avoiding the restaurant unless and until things change dramatically. Very sad. Spoiled Mother's Day for us.