Jennifer E.
Yelp
This review is for lunch, not dinner. I never had a negative experience for dinner. It might be busy then, but it never deterred me nor was the service poor or strange. I do not write negative reviews, but this last experience was the proverbial straw.
The food is absolutely delicious. I usually get chicken parm or francese. It's delicious anytime, in restaurant or delivery. Great retro music inside, rat pack. No one beats the chairman of the board. Old school is lovely and rare these days.
The issue is service at Lunch. I hesitated coming because of previous issues, but I really wanted Carlo's. This is the third time I received odd, off putting service or less food than others who also ordered the lunch portion. Lunch portion is two cutlets. Dinner is three, usually one larger and two slightly smaller. I received one cutlet. In addition, this is the second time my plates or bowls were removed before I was finished. When I come for lunch, I dine alone. I tip well and in cash. Another time, everyone else was offered a free coffee or dessert but I was not. This time, in addition to less food and plates taken, other parties came in after me, ordered, ate, given check, and left before me. I waited for the check, had to ask a few times. The busboy was a better waiter. Promote him.
I like to come but I won't if this is what happens. Maybe they don't like solo patrons. They were not busy; many empty tables. It's not like I was taking up a two top with people waiting at the door. I've been coming here for 40 years. A baffling shame.