Gabo S.
Google
We liked the food , but my rating isn't much about the food , rather the service we got this past weekend. The good is very tasteful and we liked the carnitas a lot. The only thing I would recommend is to have better organization when giving out the food. Thats what lead to a very distasteful situation on our visit. That day it was very busy and multiple orders were getting called out and being placed on the counter at the same time. We had ordered menudo( mexican stew ) add carnitas along with an order of tortillas( which only has 3 tortillas by the way) anyway , I heard our number and part of our order got brought out, our carnitas and tortillas. After that our number again got called and this time our drinks got put there with others people's things. Everything was going good until our last item( stew) came out. As reference, menudo is always served with tortillas on the side, so when my menudo came out and I saw tortillas right by it , I took both Items to our table. By this time everything was accounted for. We were having a good time enjoying our food when all of the sudden this girls just walked up all on us with a bad attitude , not even saying " excuse me for interrupting your meal" or a simple "hello" or " provecho" which is only the polite thing to do when ypu interrup somebody, especially while they are having a conversation and enjoying a meal. She just came up and said in a stuck up way
" ok, you guys took food that wasnt yours, why do you have two orders of tortillas?" Youre only supposed to take one and you got two, im going to need them back, and there has to be three on there. Let me see your reciep and also the salsas " we were caught off guard since we were having a conversation and enjoying our meal. We responded with
" what are you talking about we got everything we ordered. We got tortillas for our carnitas and the menudo" . of course we weren't trying to take nobody else's food or an order of 3 dollar tortillas intentionally. The point of all this is that the attitude and arrogance she approach with , we're uncalled for. After we tried to explain what happened amd how easily it is to get confused she pointed to a little roll of foiled paper almost under the plate of menudo that had tiny tortillas in it. I guess that was our second order of tortillas and not the ones I took that were sitting alone with my stew. To all this before that , she asked for the tortillas and literally opened the foil to count them right in our table,making us feel like we were dishonest people or trying to steal a simple order of tortillas. After we were going back and forth we said we had no problem paying for them , to just charge us for them, but to also pay attention how they handle out food because it can get confusing. While going through all this , other customers were listening and one said" dont listen to her, they get it wrong all the time " well this girl did not take that well and very disrespecting told the man
" you dont even know whats going on , so dont say anything" ,pretty much told him tho shut up and mind his business. After that she proceeded to tell us if we didnt like it maybe we wanted to talk to the owner. We know our culture and that was a strategy to try and intimidate us. She probably thought we were going to say , no thank you and back down. We immediately said YES PLEASE GET HIM HERE!. took a few minutes and the gentleman finally made it out to our table. Come to find out the owner was the father of this girl. Long story short , the guy did not take her side and told her nmto never put her hands on people food. She didnt like that either clearly. Needless to say that ruin our experience and meal. After that she kept mean mugging us from the counter and clearly whispering among other workers. This girl needs to learn how to aproach customers , specially being the owners daughter. She should set the example and try and make a dining experience a good one rather than being arrogant and disrespectful.