Carrabba's Italian Grill

Very dissatisfied. It has been two years since last eating here. Back then I could tell the slide down in quality. Before then I had not eaten here since 2003. Tried it again tonight and was amazed how much further the quality has slid down from my last meal here two years ago. Used to love this place but that was 26 years ago. They definitely need to work on the interior. Not let food sit under a heat lamp to become dried out and luke warm. Provide fresh bread that is not stale and dry. Fettuccine was a solid cold mass see picture with this review. Important to review the dinner check. Ours did not match what was ordered. Splitting a check per person was beyond their capability. I hope they can turn this place around.

Update July 2025. I knocked off a star from my last review. We had the Calamari appetizer, the Chicken Bryan, the Caesar salad with grilled shrimp. My wife had a glass of a mid-grade Sauvignon Blanc ($16 - ouch). Starting with the complementary bread - it was lifeless. Dry, bland, too much like an off the shelf unsatisfying piece of white bread. The Calamari was crisp but the pieces were small, dry and reminded me of eating potato chips. Didn’t taste or look fresh. My Chicken Bryan was quite bold ($26). The breast was small. The lemon butter sauce was overpowering. Too heavy with lemon. The soft goat cheese served over the breast was quite tart. If you enjoy dishes with dominant sauces, you’ll like this. It was too much for me. My wife enjoyed her Caesar salad. To me it looked very over dressed, as was my house side salad. Service was good. Entrees were served hot and the salads were served cold. I’ll sum it up by saying that I was underwhelmed. Pics attached. My wife and I met two friends here for dinner who are regulars and highly recommended this Carrabba's. Their recommendation was spot-on. I ordered the Tuscan Grilled Chicken and my wife had the Shrimp and Scallop Spiedino. Both dishes were superb. I'm a passionate high level cook in my spare time and frequently entertain friends and family, so I'm aware of what quality food prep and presentation is all about and we were not disappointed with our selections. Pricing was very reasonable, especially the $3 draft Stella Artois that was on the happy hour line up. I had a Caesar Salad side, and my wife had the lentil soup. The salad was served perfectly chilled. The lentil soup was bold and flavorful. But, this review is not so much about the food and the pricing - as important as those things are in a restaurant of course - but more about the service. It was above and beyond, and not just be our server, but by everyone on staff that we encountered, including on the way out as we were leaving. We felt like we were special. And that is so hard to do in a sincere genuine way, but this Carrabba's has nailed it.

Hard to gauge.. food was fine ..not warm and sat under the lights. Food took 45 min then they told us we had to order something else.. no mashed potatoes, no sausage for rigatoni, and out of lasagne... The staff were lovely... Lindsay was sweet and trying hard.. the manager made it work

1 hour. It took over 1 hour for us to get our food after we placed our order. The food came lukewarm and had indicators they had been sitting out. Our glasses ran dry several times while we waited for food and it was a good 10 minutes each time before our waitress would refill. The restaurant was not busy at all. I wish I could have enjoyed this meal. The sausage lentil soup was the only good thing.

The food was absolutely terrible. We spent $170 for 4 glasses of wine on happy hour, 1 appetizer on happy hour and two entrees, and even had a $10 off coupon. This place has gone down hill bad. I’m not sure what is going on, but do yourself a favor and eat at Longhorn instead. Absolutely absurd pricing and there were two people working tonight, the bartender was a great server but was totally understaffed and overwhelmed. We will never return.

The wait staff was super nice and did try. When she came over to take our order we wanted pizza and she says "oh, our pizza oven is broken so we can't serve pizza. Been broken for uh 3 months now?" Shouldn't that be either taken off the menu or told as we are sitting down? So now we are starved and having to pick something else out quick. Party of 3 and we ordered lasagna, spaghetti and I had the shrimp Alfredo. The spaghetti had almost zero sauce on it. The alfredo sauce was like water and the shrimp was tougher than an old boot. I will give them this. More than willing to pay the bill and chalk it up as a loss but the manager asked me how everything g was..so I told him. He compd the meals which was the right thing to do.

Four of us went together. Table we were sat at was broken; when we pointed it out the woman put a plastic bag under it which didn’t help. First bread was stale; they replaced with better. Salads were meh and mine had two much dressing. Food came…everything was lukewarm to outright cold. Fettuccine Carabba had basically no sauce, and what was there was congealed and tasteless. Shrimp and scallop ala vodka was tasteless and barely any sauce. Had maybe 3 scallops and 3 shrimp. Mezzaluna was cold, barely any sauce and was there actually chicken? Waiter couldn’t keep straight who ordered what and was inclined to just kinda dump things anywhere. Seemed like they didn’t have enough help. We asked for separate checks—every single one was wrong. When they came back, no pens. Altogether a terrible experience. Definitely will not be back (we live locally).

This chain is off the chain! They take care of you with great service and delicious food. I’ve always loved the decor at these restaurants. We started with the calamari and fried mozzarella… so good. I love their sauce. Perfectly seasoned! The calamari was perfectly done and the lemon was a great touch! I had the chicken trio…. Man what a variety! Delicious chicken Marsala, chicken Bryan and the rose Maria… OH MY 🤤 my favorite depends on the day but the rose Maria hit the spot today. I love the sauces and the mashed potatoes were great. If you like lentils, GET THE SAUSAGE LENTIL SOUP!!! My wife had the chicken picatta and loved it. Had to take it home. My son had the chicken Parmesan and it looked fantastic. He said it was really good. My daughter loves their kids pasta and can’t get enough of it. She says they have the best sauce EVER! We will be back ❤️❤️❤️

I was surprised how good our experience was, for a chain Italian restaurant. Good food and service!

Hi Grant Faddis was exceptional. He is the manager in the Fort Collins location. He went above and beyond in service and is an exceptional manager! Also, sarah is a great server. Just wanted to tell you the service is exceptional there and what a great manager! And of course. The food was also fabulous.

We used to order pick up all the time, and over the last year the quality and service has plummeted to absolutely unacceptable levels. Tonight we ordered Chicken Parmesan and Lasagne, and a mozzarella stick appetizer. We drove to pick up the food at the time per our text confirmation, and waited over 20 minutes in the pick-up spot but ultimately had to go in. They forgot the mozzarella and when we noticed, they claimed they were out, but charged us anyway until we refused to pay for the appetizer that was not received. What we did get was burned, yet cold. Obviously reheated over and over. Cost? $65 for a pick up order BEFORE the 18% tip they automatically add to equal $80+. We will never be Carrabas customers again, and it's their loss--time for this outdated, overpriced, poorly managed restaurant to close their doors. Clearly the owner of this chain doesn't care about customers, service, or quality.

The food came out with a horible odor. The rigatoni pasta I ordered smelled identical to vomit. This is not an exaggeration. When we brought the issue up to our server they responded promptly and went to the manager. The server then returned to the table to let us know that it smelled that way because "that's just what fennel seeds smell like". I did not eat the pasta because I thought it was a food safety hazard. I would not recommend anyone eat here.

Hadn't been here before, but got a gift card, so we went to check it out. This location was a bit old and could use a good cleaning, but nice enough. Our booth was so tight, I wasn't sure I was going to make it out after I ate. Waiter was prompt and a little manic, but attentive and had good recommendations. We went with a couple of the combo options, the classic and one offering steak Marsala. Salads were good, just a little different dressings, so make sure to ask about ingredients, so you end up with something you like. The fresh bread is amazing, so definitely ask for more and enjoy. Our meals were quite good, with more of a grill vibe than the traditional Italian home cooking other places offer. The prices are a bit more, but we felt the food quality and flavors merited the cost. Overall, a good experience, flavorful food and solid service.

Love the Chicken Parmesan and can not forget the bread and salad. Miss the minestrone

The wait staff top notch the food was a disappointment very bland and generic. It tasted old and left over

Review update: Today is Sunday, August 11th at 12:10pm. Decided to check out Carrabba's in Fort Collins again for lunch and give it a second chance. The first time we ate here, it wasn't a good experience for my wife, daughter and I. I only gave it a 2 star review. The managing partner name Bobby reached out to me about my first experience at Carrabba's. He was very apologetic and gave me $60 dollars credit coupon and asked me to give Carrabba's a second chance. So, here we are again..... We arrived during lunch time at 12:10pm. Again, the restaurant was dead. This time, our wait staff is Rafaella. She greeted us as soon as we arrived and walked us to our table. Rafaella was very friendly, smiley, polite and very professional. She was very attentive and made sure everything was okay with us. Great customer service from Rafaella. 5 star service. This time, my daughter and I ordered the Carrabba's classic Trio. The cost of this dish is $27.00. It comes with Chicken Parmesan, Meat Lasagna and Fettuccine Alfredo pasta. See pictures attached. Both my daughter and I agreed that it was very tasty and delicious. We both enjoyed our food this time. The only disappointment was the portion size of the food. The meat lasagna is a very small bite size portion. The chicken Parmesan is very thin(chicken breast sliced in half) and the fettuccine Alfredo pasta is just a small scoop portion. For the amount of portion, this dish was over priced for $27.00. But like I said, they were very tasty and delicious. Will we come back to this restaurant for the 3rd time? Probably! With that being said, i will give this one a 4 star. I would have given it a 5 star review but we were disappointed with the amount of portion of the food. The Carrabba's classic Trio dish is not worth $27.00. I'd say it was worth $15.00, in my opinion

We were greeted and sat right away The restaurant was clean Our server was awesome! He hit all menu points, told us the specials and everything! I believe his name was John The food was good, I love the bread, its fluffy with a crispy crust. The salads are bomb, only feedback I have on the food is the sauce consistency is a little watery.

The never ending entree is so my fav I'm old so I get on average 4 meals out of these 2, being on a fixed income and with this administrations policies we have to cut corners where we can!!' So every week I have Olive Garden so good and healthy becuz salad included!! Win Win thank u OG

Food was okay. The service was immaculate! Our waitress, Raphie, was the most attentive, kind, and caring sever I have ever experienced. She took time to answer all of our questions and gave incredible menu suggestions. We all left with huge smiles on our faces! I hope she's our server if we decide to come back. 7 gold stars to her!

Great Italian Food at a good price. Happy Hour Calabrian wings are awesome as well! The Chicken Trio is my favorite! Ask for freshly shredded cheese on everything and make sure to try the Caesar Salad.

We called ahead and were seated at a table. We sat patiently for 20 minutes and were completely ignored. Every server walked passed our table and didn't even blink an eye. No waters NOTHING! Thank you for ruining what was supposed to be my special Mother's Day dinner with my husband and children. You lost our business entirely

They show you happy hour menu and price but will charge full price on tab. This is the second time I've had this happen at Fort Collins restaurant.

Best Italian Food in Northern Colorado! Great Service as well. I still love the ambiance but they may want to think about a remodel in the next couple of years. I would love the patio if it were located on the other side of the building. My only complaint is that the servers don't offer the fresh grated cheese anymore unless you ask.

We get takeout after a long drive to Fort Collins. The caprese salad and the seafood pasta, with crusty bread, hits the spot. Good friendly service makes this a great end of the trip and the location near the hotel makes this perfect.

If 0 was an option, I'd pick that. I don't know a single manager that believes in not leading your team to success. But apparently leadership isn't required here. Food is mediocre at best, that is after you wait an hour for it to arrive. They ran out of lettuce and when addressed, well they didn't really care. AVOID. You'll get better service literally anywhere else.

My daughter wanted plain pasta. Too many places can't do that. Carrabba's got it right.

I don't often write reviews, so if I do then you've done something extraordinary or extraordinarily bad. In this case it was the latter. We went tonight and should have probably just left as it was so empty on a Friday night. Never a good sign for a restaurant. But it was close to our hotel so we got seated and ordered. This was a mistake. For somewhere so empty, it took OVER AN HOUR to get our food. Two of those food items were a kids' spaghetti and a pizza, which should take about 5 minutes to make at an Italian restaurant. My wife had salmon, which was undercooked and inedible. I had ravioli, which was passable. The "cooks" seemed more interested in talking to each other than cooking anything. Or waitress had to ask them several times about our meal and they seemed to think it was funny more than anything. How you can take so incredibly long to make a meal and still not cook it enough I don't know. We weren't even offered a credit for the undercooked salmon. They did offer to remake it, but we didn't have another hour to waste as we needed to get our kids to bed. This was one of the most horrible places I've ever eaten at. I still tipped the waitress normally as I don't think it was her fault, but I really hope she doesn't have to share it with the cooks. We will never be back and recommend that nobody else goes.

Forgot to take pics because the food was just so good! Mezzaluna - is the best! JJ absolutely loves this, ate the whole plate clean Filet Mignon - super foot and keto friendly! Love this option Vodka Shrimp Pasta - Zack said really good flavor Chicken with prosciutto - wade and Zane said good flavor but salty

My wife and I just moved from the PNW and wanted to try some Fort Collins Italian food. I wish we knew before the mistake we were making. Upon arriving we were sat in a back corner by a flashing ceiling light, nothing a nice adult beverage can't solve, right ? Wrong. Because My ID wasn't a horizontal Colorado ID I could not order a drink according to the waitress. The staff was off putting, it was a "Italian" ambiance with one direction and Taylor swift playing in the back ground. The food was awful , I hate to say but the bread and olive oil was the best part. My appetizer came burnt, the romaine in my salad was red, and my wife's meal looked like it has jimmy deans breakfast sausage on top. The environment was mostly old folks. Don't recommend

This is from the perspective of a door dash pick up. Never been to carrabas and was not sure where to enter at. You do enter the door that says delivery and then look to see if your order there. However that space is extremely small and the staff seemed slightly annoyed by my prescence. I get they were busy but i had not been in there before. Just was wondering if I was in the right spot. They told me i had to go wait outside and they would bring it to me. It was a good 10 minutes or so until the food was ready to go. That was a bit of a bummer since i had other obligations, needed to pick up my daughter. Thought it would be a in and out like most restaurants when doing pick up. Now i now. The restaurant seemed nice though and they were obviously busy with pick up and in person orders. Glad to see some businesses are doing okay.

My family and I enjoyed a birthday celebration at Carrabba's. The food was delicious and our server, John provided excellent service!

Thank you for fixing my food order! I had a terrible inconvenience of someone stealing my food, and they went ahead and made my meal for me 3 times over. So thankful for the kindness and cooperation from these individuals and establishment! Thank you truly!

Nothing of note. Service slow ambiance quiet. Been there a long time. Not much improvement.

It was fine, good portions, food was ok. Service was quite good. It was really late when we left, I felt bad, but then seemed to be pushing us out

Great Italian dishes with excellent service. Really enjoy the chicken piccata with some pasta. For sides get the parmesan salad so refreshing and light. The chicken soup is so full of taste and great tasting chicken pieces.

Expectation versus reality. Need I say more? Most certainly not worth $25. The quality was off, arrived cold, visibly not what I paid for.

Fillet and shrimp pasta was tasty, although the first fillet they brought out was very overcooked so they brought me a new one. The waitress must have checked on us 10 times throughout dinner, which was a bit too much. The food ended up giving me stomach issues later on though, so I can't give a good review.

Carrabba's is a large chain restraunt similar to Olive Garden. I prefer the flavor at Carrabba's. This particular location is becoming a little dated and could use a renovation. Overall, good experience and good food on a quiet Saturday night.

The service was terrible, we waited 20 minutes to get our drinks and bread, that we had to ask for. We also waited 2 hrs and never got our food after continuously asking when our food would come out. We were brushed off by our waitress, a hostess, and the manager. We were given a $20 gift card after we wasted 3 hours of our day there while all the customers that had GOOD waitresses were happy and got their food in a timely manner. This was the absolute worse experience I have ever had.

This place continues to go down hill. Waiting an 45 minutes for salad. Food is basic. The restaurant needs repair and is very aged. Gave this place a third chance and will not be back. We gladly tell our friends to steer clear

John was the best server we have ever had!!! me and my husband and lovely daughter came here and we absolutely loved it! service was very very very good our server (John) was amazing one of the nicest people I have ever met! THE FOOD IS AMAZING SO DELICIOUS! I would 10000000000000% recommend going here!

Customer service was not friendly. I ordered online and they called to say a gluten option couldn't be accommodated so they made the decision to alter it before they talked to me. When I asked if they already started or if I could order something different the woman responded, "uhhhhh we already started" not a big deal but then I go to curbside pick up and called to say I was there (no sign said not to call upon arrival...) they answered and hung up on me 3 times then brought it out. I asked if everything was gluten free and she said "yup." And walked away. I get being busy but don't be rude when you're in customer service please. On top of that, the food made me SO sick. We got chicken Parmesan and even with the accommodations I was "glutened" ....would not recommend if you're gluten free

Sad to say Carrabba's has gone downhill. I ordered curbside, nowhere to park, so I went in. The hostess completely ignored me standing right there in front of the hostess stand. No one was in the curbside pickup area. So, I went over to the kitchen where I saw a few to go bags waiting to see if I could just grab my food before it got cold. So, that's what I did. The food was mediocre and the salad was horrible, half of the lettuce was brown so we had to throw away. Not worth the $70 spend!

Food was cold when I arrived at the restaurant for pick up and got to the my location which was about two minutes away

Julianna was our server and she was the kindest, friendliest server I have ever had. She was fast, hard working, and had fun conversation! We will be back again, especially to see her!!!

Tasted like authentic Italian which is not what I normally expect from a chain restaurant. Delicious food and excellent service. Wait staff was engaged and exemplified a team effort. Very impressive!

Food was mediocre, cold and sent it back but luckily it was returned luke warm. Bread was stale, service was slow. The carpet was filthy so along with not investing in decent cooks, properly working ovens and enough wait staff they must not have any money in their budget to hire a carpet cleaning company. This place has gone down hill and we won't be back

Update: the FOH manager reached out to me based on the online survey I did from my receipt apologized. At least someone cared later. Original review: Two stars because the service was good and my wife's food was fine. My ribeye was horrible. Two very large veins running across it and the flavor of the meat itself was very poor. They claimed it was a choice cut. I find that very hard to believe. It was cooked correctly at medium but I could only eat about half due to the veins and poor taste. They offered another one as if I had time for that or wanted to eat more of their horrible steak. $70 dinner that was worse than "steak" from a fast casual. I was super excited to see they had a new ribeye on the menu and I couldn't have been more disappointed. I won't be back to pay good money for bad food.

Four of us had dinner there yesterday. We had eaten there several times before and it was good food. Yesterday none of us liked our meal. I will only speak for my meal. The first clue was when I tried to cut my ribeye, the house supplied knife would not cut it, it kept getting hung up in gristle. It was a chore cutting up the meat, and a chore chewing it. I brought half the steak home to give to my dog. I know this was the hardest to eat ribeye I have ever had. Most likely we will never return.

Went to Carrabba's last evening with another couple for my wife's birthday. What a disappointment. None of our meals were satisfactory, to say the least. The food was not good, but our server John was excellent.

Pretty solid for a chain Italian place. Food is generally reliable, service can be spotty at this one though. Their Tuscan grilled chicken is yummy, and the Sicilian chicken soup. The lasagna is usually perfect and is more like two meals worth.

Was here this past weekend. Never going back to this location. Omg!! Had their bread, pastas, desserts and drinks just to have our stomach upset and diarrhea after we left. Bread were fresh and hot. Though the desserts didn't look very fresh as in it's been sitting out for a long time. Was an extremely disappointed experience.

Our food is always made with fresh ingredients, from the salad, soup, pastas and cheesecake! We seemed to be amazed every time we go. The staff is very friendly and has just the right amount of energy. Great service! Highly recommend! (The building seems to be a little dated, but understand it's going to have face lift soon)

Did I really just pay over 20$ for this? Placed an order before 9 & they CALL us and say get here before we close the doors at 9:30pm. Aren't you closed by 10pm? Anyway the food was a joke, the portions were a joke, & I'm very disappointed in the lack of professionalism. Won't ever recommend or be back.

The food that this place serves is really good, but the prices have become unbelievable. We always get the family chicken parm, but that is now almost 70 bucks! Sure, it is a lot of food, but 70 bucks is way too much.

I've been coming here LITERALLY since I was 3, and from what I've experienced, the quality of food, atmosphere, and overall experience hasn't changed a bit. They've beat COVID, they've survived, and that's due to the know-how of their chefs and serving food that's actually amazing to eat (unlike certain "Italian" restaurants who serve lots of 6 hour-old breadsticks.) Carrabba's bread, wonderful Salad, perfect Italian sodas, amazing Mezzaluna.... I've yet to have it anywhere and it be better Staff was friendly and inviting, waitstaff was just perfect. (My one complaint (there was a single song on the radio that was modern. Gross. Other than that, the music is traditional and perfect) Go Carrabba's, Go!

I was a server at Carrabba's when I was in college. When I visited this location yesterday, I was kind of disappointed in the change of standards. My server was very friendly and helpful. But she never offered me any bread. I ordered the Chicken Bryan. It was excellent. But the size of the chicken breast was half the size of the serving that was that it used to be. And I could be wrong, and it may be regionally priced, but I don't remember that entree costing $20. Far too expensive for the quantity of food you receive. Not a great experience.