Skyler Schamp
Google
We’ve been loyal members of Carruth Wine Cellars since they first opened in 2016. We’ve always loved supporting a local winery and stuck with them through the challenges of COVID, continuing to pay our membership even when things were uncertain. We even kept our membership when they reduced the wine benefit from two glasses a day to just two glasses a week — a big change that we accepted because we wanted to continue supporting them.
Unfortunately, we’re now canceling our membership due to the recent 30% price increase. What’s most frustrating is that we were never properly notified of this change. They sent the notice to an old email address on file that is no longer active — it likely bounced back. Meanwhile, they failed to send it to the primary email we use and receive all other winery communications through. A change this significant should have been clearly and thoughtfully communicated to loyal members.
We understand that costs go up, but this felt abrupt and poorly handled. We’ll miss the wine and the atmosphere, but this change just doesn’t reflect the value or customer care we used to feel as part of the Carruth community.