Rebecca R.
Google
I had been seeing Caruso’s all over social media, so I was excited to finally stop in for lunch. The food absolutely lived up to the hype, but unfortunately the service made the experience a bit uncomfortable.
When we walked in, the woman at the host stand was eating her lunch right at the front. She didn’t greet us—we stood there awkwardly until I finally said hello. She eventually told us we could sit at the bar, which was fine, but the interaction already felt a bit off.
Once at the bar, she handed us menus labeled “Owens,” which immediately made me think we had walked into the wrong restaurant. When I asked if this was also Caruso’s, I noticed a Caruso’s menu behind the bar and asked if we could order from it. Instead of clearing things up or simply offering both menus, she responded with, “Well, you said you wanted to sit at the bar, so I didn’t think you wanted it.” The tone was surprisingly sharp, and it genuinely made us consider leaving.
Thankfully, another woman—blonde, very friendly—started helping us, and that experience was much better. But even then, our food arrived and we sat for several minutes with no silverware. We eventually asked for roll-ups, and although the bartender apologized, she ended up stopping to have a full conversation with someone else before bringing them over.
The food itself? Fantastic. Everything we ordered was delicious, and I genuinely want to go back for the dishes alone. But the interactions with the first woman—unapproachable, curt, and noticeably polite to every guest except us—were uncomfortable. When I paid, she set my card and receipt down without a single word. No thank you, no goodbye, nothing, even though I had heard her warmly thank multiple other guests.
Overall, the food is wonderful, but the hospitality really detracted from the experience. I’ll absolutely order carry-out in the future, but I’m not sure I would dine in again.