Charlene M.
Yelp
We've been coming to this restaurant for many years and have always loved it. The food is consistently amazing, and most of the staff are kind, welcoming, and genuinely make the experience special. But today was different, and unfortunately, this wasn't the first time we've had a negative experience with one particular person.
When we arrived today, we weren't in any rush and were just waiting patiently to be seated. A man (who we later learned is the owner's husband) came around the corner and very abruptly sat us at a table that hadn't been cleaned. When we politely asked if the tablecloth could be changed, he acted like we were inconveniencing him. It was uncomfortable from the start.
As we sat with our menus, we asked if the usual bartender was still working, since he knows how we like our drinks. The morning bartender is always so kind and accommodating. This man, on the other hand, seemed more interested in pushing high-end tequila than actually listening to us. When we didn't go for the expensive option, he completely ignored one of us and didn't even ask for her drink order--because he was too busy ranting about how the house tequila was "gasoline." If that's really the case, maybe that should be addressed on the restaurant's end instead of being taken out on the customers.
We tried to stay positive, hoping things would improve once the food came out. And as always, the food did not disappoint--absolutely delicious. The woman who brought it to our table was lovely, and we truly appreciated her. But the man continued to be passive-aggressive and seemed irritated that we were even there.
Then came the bill. We had ordered one spaghetti meal to eat at the restaurant, plus one extra salad for the table--so we expected to be charged for the extra salad. But we noticed we were charged for two extra salads. When we politely pointed it out, he got visibly irritated, but eventually accepted the mistake and removed one. However, we were still overcharged.
Our takeout order, which was the second spaghetti meal, was charged at the full dine-in price, but didn't include the garlic bread or salad that typically come with the meal. When we asked about it, he kept changing his answer--first saying the takeout should have garlic bread, then saying it only comes if we call it in (which doesn't make sense). It just felt like he couldn't admit any fault and was more interested in being "right" than making it right.
This was a really disappointing experience. We've always loved this place, and it's sad to see someone with such a poor attitude tarnishing the warm and welcoming atmosphere that Inez worked so hard to create. I don't usually write reviews, but after being treated this way more than once by the same person, I felt it needed to be said.