Jr O.
Yelp
My group went on Thursday and it took me a few days to figure how to review Castaways because the entire experience was, for lack of a better term, just weird. Upon getting there, staff was confused about the reservation even though someone from their team had emailed me to confirm my guests names (no idea why?) and replied to me Thursday morning. The manager came out and was super nice and walked us over to our cabana but she also seemed confused to see that someone had a reservation for Thursday afternoon.
There were some good things, the food and most drinks were really good! But even with a drink I tried to order, first staff was confused when I said the name of the drink, then when I showed them on the menu they said "oh yeah it's a new drink we just added, but great choice it's so good". Only to then 10 minutes later be told that they didn't have the drink because it was very popular and sold a lot the couple of days before?
Lastly, this was probably a glitch in their system, but when I made the reservation it said $0 bottle service minimum. That was a big reason why I booked it instead of Shore Club. Only to immediately be brought a bottle service menu. When I brought it up to the manager, she said she could move us to a table instead if I didn't want to pay the $300 minimum. When we had already sat down, had food and drinks on the table, and we were literally the only people there lol. Our group had planned on having a nice day at a cabana so we decided to just pay the $300 so it would still make our celebration feel special. I should've taken a screenshot of the $0 minimum but I thought that was just the norm for a weekday night.
All in all, the manager was nice and helpful, part of the reason I gave them 2 stars along with the food. Staff was nice overall, but just confused at times. We felt kinda rushed and more like it was an inconvenience to be in the cabana. Even though we were the only ones there the whole time.