EmilyL358
Google
We stayed at Castello di Spaltenna in Chianti during our honeymoon and, unfortunately, the experience was disappointing overall. I had reserved far in advance and noted it was a special trip, but upon arrival (later in the evening) we were taken to a very odd room located upstairs in what felt like an attic. While it did have a nice balcony, the rest of the space was dark and uninviting, with only a few small skylights providing light. The shower had no window or lighting, and there was an awkward sitting area with a long couch and table—no decor, pillows, or warmth. There was also a small second “bedroom” with a daybed that seemed unnecessary and unfinished.||The main bedroom itself was fine but did not resemble the photos on the website. I understand the property is a converted historic building, but the decor was subpar and lacked the charm and romance we expected. We had booked one of their mid-level rooms that advertised two sinks, yet ours had only one. It was late when we arrived, so the hotel could not move us until the following day, which we appreciated—but they initially seemed dismissive of our concerns, saying the room was “big,” as if that made up for the lack of ambiance.||We had dinner that night at the Osteria, which was mediocre, and the whole situation left a poor first impression. The staff did not offer any compensation for the inconvenience, and my husband had to ask for a small adjustment to our bill, which ended up being about €75 off—barely reflective of the frustration and lost night.||The room we moved to the next day, however, was beautiful. It had lovely views, double sinks, a shower with natural light and dual shower heads, and thoughtful amenities like a mini fridge that had been missing from the first room. The grounds of the hotel are stunning, with sweeping views of Chianti and a gorgeous pool area. The location is also excellent—very central and close to a charming town down the hill with great restaurants.||Overall, while the setting is undeniably beautiful, our experience did not match the high expectations we had based on the website and reviews. Better communication, consistency in room quality, and more genuine hospitality would have gone a long way toward improving our stay.