Tiffany H.
Google
TLDR: the manager, Armando, was unprofessional and unpleasant during my uncle’s 70th bday, the food was less than mediocre (you can taste how all the seafood was frozen for a while then cooked and not fresh), and I hope no one gets treated this way especially on their birthday.
Today, Sept 27th, I came here for my uncle’s 70th birthday party. (I am currently leaving the restaurant as i’m typing this). The manager, Armando, did a very disappointing job at helping host the birthday. Everyone was socializing and then we were met with his rude and unprofessional behavior. He treated my entire family with disrespect by treating all of us as if we were a nuisance to him. There was about 25 people in attendance so yes it is a big group, but not disrespectful nor unkind. It can be difficult to get everyone’s attention which is understandable, but the way he handled it made my blood boil. There were elderly people there that cannot hear as well because there’s a good amount of people in attendance and just because of their age. He shouldn’t have acted like someone who hates their job and taking it out on other people. There has been more than one or even two times where he was so rude. The first instance was when he was yelled out the menu and did not give us physical menus which made it difficult for everyone to hear. He was acting as if he’s trying to talk to a classroom full of rowdy high school kids. Another instance was when the main entrees were coming out and he was yelling “who ordered the short rib“ and everyone was confused because it was not on the menu that he had yelled out. He tried to gaslight ALL of us that he yelled that in the menu but alas he did not. Another instance was when my elderly aunt was waiting for her food and he was gaslighting her for changing her order when she did not (I helped her order her food, she did not change it). He was very impatient when taking our orders that he messed up some of our orders and tried to gaslight my family for his mistakes. He was making remarks under his breathe and did not treat us with any decency. I don’t usually make long or negative reviews unless deemed necessary because I’m sure no one would want to get treated with such rudeness like how ARMANDO did to me and my family. I eventually lost my appetite because of how ignorant and snappy he was even though I love eating food. My entire family felt how complacent he was and that’s not an exaggeration. The rest of the actual servers were so patient and kind and I very much appreciate them, not Armando. The food was less than mediocre and only focuses on the aesthetic of the restaurant. They would not be serving seafood that’s been frozen for a while and then cooked if that wasn’t the case. Very disappointing and unprofessional for anyone’s birthday.