Olivia S.
Google
I’ve been coming to this CAVA off and on since it opened years ago. I always stop because of their abhorrent customer service but come back because I genuinely do love the food— I’ve had it in multiple cities and it’s always good but this location must have terrible training or could use a better hiring system because their employees are always rude (even in the parking lot wearing their shirts!!) and unwelcoming. Today I noticed the brown rice was in clumps and dry so I said “is there any more brown rice coming out? I’m happy to wait.” The lady assembling my bowl asked her coworker, who looked at the rice, then me, and said to her coworker, “I’m not making any” and walked away. The lady assembling my bowl said “sorry no.” I ask for white rice and she gives me a small dash of rice on top of my greens. I ask if she can put more rice and she huffs, scoops more in, THEN says “it’s $1.70” as she pushes my bowl away and speaks to the person behind me. As I continue down the line, the employees just seem pissed and I don’t know why. At the register, they try to charge me for the extra rice, I share what happened and she doesn’t argue with me, which I appreciate but she is also pissed and put my food in any which way. I planned to eat there today, I ended up leaving instead. And unfortunately after too many instances like this, from pissed employees, to terrible customer service, stale/old food, and cooks smoking outside in their aprons, I’m done with this location. Consistency over years tells me it’s a structural issue that isn’t being addressed and I don’t want to be treated like this anymore as a customer. I really hope they improve.