Daniel A.
Google
We chose Cecile Bakery + Cafe for my wife’s birthday breakfast because we had previously enjoyed positive experiences here. Unfortunately, this visit was deeply disappointing and will be our last.
Service throughout the meal was slow and inattentive. I ordered the chilaquiles, which were served cold. Water refills were largely ignored until requested, and used plates remained on the table for an extended period despite being stacked to indicate they were ready to be cleared. While frustrating, these issues alone would not have warranted a one-star review.
The experience deteriorated significantly at the time of payment. When I requested the bill, the waiter verbally stated the total was $345.99 and explicitly told me that gratuity was not included. Based on that representation, I left a 25% tip. Upon reviewing the receipt afterward, I discovered a 20% service charge had already been added, resulting in a total gratuity of approximately 45%.
When I raised this issue, the waiter advised instead of reversing the tip, he proposed refunding the cost of the breakfast platters so that he could personally retain the tip. This solution was both unethical and alarming. Rather than correcting an overcharge to the guest, the waiter was willing to divert revenue away from the restaurant—revenue that supports operations, payroll, and overhead—in order to place that same amount into his own pocket under the guise of gratuity. As a business owner myself, I find this behavior entirely unacceptable and damaging to the establishment.
I requested to speak with the manager, who appeared indifferent and offered no meaningful resolution. When I asked for the owner’s contact information, I was only given the name Veronica, with no additional way to reach her.
Cecile Bakery + Cafe must clearly disclose service charges and ensure staff act with honesty and integrity. Guests should never be placed in a position where they are misled at checkout, nor should employees be empowered to sacrifice the restaurant’s revenue to protect their own compensation.
I hope this review reaches the owner so she is aware of what is occurring in her absence. I will not be returning, nor will I recommend this establishment to others.