Alexia G.
Yelp
50% great service, 50% you feel like you are an inconvenience.
This is an airport hotel so be prepared to hear the planes taking off throughout the night.
I just spent a couple of days at the Cedarbrook Lodge. I had booked the hotel two days before my arrival. I had called ahead of time and spent a lengthy amount of time on the telephone explaining some special requirements in regards to my room due to health reasons. Reservations made a note in the account and I also brought it up again to confirm at check in. Notes were not made and even after speaking with the front desk before heading upstairs, the feathered pillows were not removed from the bed and the other linen allergy requirements that I was promised.
I had called down to the front desk to speak with another receptionist (when you call here, you will almost always get someone new ALL the time, they are constantly changing workers it seems). A housekeeper had come to my room. She made me feel as if I was difficult asking for the non-feathered pillows for my room and the other room that I booked next door as well.
A housekeeper had knocked and I thought it was someone I knew, and it was not. She rudely and raised her voice while telling me that I did not have a mask on, while I was standing in my room!!!! I was happy to go and find my mask but I was caught off guard because housekeeping had come 1.5 hours after I called to follow up.
The hotel mentions on their website that they offer a pillow service with three different types of pillows for the comfort of their guests. When I called down, the front desk did not know anything about this service. I was told by the housekeeping individual that she may not have enough laundered non-feathered pillows. Concerning because the pillows should be laundered and to not have 8 laundered pillows with the amount of rooms is.....?????????? When I mentioned the pillow service that I saw on the website, she dismissed it and shrugged it off.
The hotel Housekeeper brought the pillows - but I had asked for my bed to be re-made (front desk and housekeeping). She asked me why and I had told her how I saw a spot on the pillowcase and the fitted sheet. I also mentioned that I was allergic to the feathered pillows that were placed on the bed. I also mentioned that I did not want to get into my medical history but took the time to explain when I booked the reservation and again when I arrived. She refused to change my linens. It was unprofessional and very upsetting. The sheets were dirty! The very next morning I had hives all over my chest! I have photographs to document this.
It seems they gave me a pet friendly room and I do not know why they would do this when I mentioned my allergies.
Going out around the town: I had asked various staff while I was there if they could recommend a restaurant in the area. Not one person was able to recommend a place. It was very shocking. Also, unwilling to check. I wanted to visit the botanic gardens, and the front desk was not able to tell me anything about it. On one or two occasions, I would come across someone that truly knew the surrounding areas.
The reality is: 50% of the time you will have 5 star kind service and 50% of the time you feel uncomfortable. It is the gemini of hotels.
The servers at the restaurant are very kind. The food is limited due to COVID. I was told when I booked the hotel that they offered buffet breakfast. Due to COVID-19 this has been canceled. Please be sure to make note of this. They do have some breakfast sandwiches for purchase and granola. Sandwiches are already made and are put into a toaster oven to warm. I was told by a staff member that they were just getting by and seemed annoyed that we asked about the menu. He had replied that they are just serving food to survive.
They place out apples and Starbucks Pike Place coffee complimentary. The coffee was a nice touch. They offer cups around the hotel so you can fill up with plain/citrus water. A really nice touch.
Bathrooms: The bathrooms were modern. I was concerned to see that the vent was extremely dirty, filled with grey dust. Soaps are good but one recommendation is that in addition of an exfoliation body bar, rooms would be provided with a shower gel. Due to my allergies, I bring my own.
I had the pleasure of visiting the spa gift shop downstairs and the manager of the SPA is such a kind, hospitable and down to earth person. I did not have a spa treatment but they did sell some jewelry, accessories, lotions and essential oils.
The rooms were simple with a desk. I had asked for a room with a view and it was overlooking trailer homes next door. The property is lush and green - but small outdoor areas. Not too much walking on property.
Overall, I think they may be suffering from the pandemic. Seems like a nice place to stay if you are in the area but do not go in with very high expectations based on the other reviews.