Pizzle D.
Yelp
Giving one star because the food was still good after they botched the order (like they always do) and then made my whole family extremely uncomfortable. I'd give zero stars if food was meh and if it was even possible .
Now I've tried cha cha cha three other times (this being the fourth) and needless to say they have screwed up the order every single time. To put it into perspective, I've been to the one in Johns Landing once, the one off Hawthorne twice, and then this review is for the Milwaukie Main Street location.
So firstly my mom is a total wuss when it comes to spice. So it was no surprise when I heard her order her usual side of sour cream in case she feels like she needs to cool her mouth down. We all heard it. So when they brought out my moms food with chipotle sauce instead of SC, I just thought, here we go, silly triple cha always screwing up orders.
My mom politely says "Oops, oh wait, I didn't order that I ordered just a plain side of sour cream.." the lady (late twenties or mid thirties, glasses, Caucasian) stared at my mom and our table like she didn't know what to do. It was a very uncomfortable 6-9 seconds that felt like minutes. UGH it was terrible. Then when she was done rebooting, she huffed and was like ok gimme a minute...One minutish later... she comes back and says
"look I have your ticket you did order chipotle sauce"
my mom is so embarrassed at this point because everyone at our table heard her order the side of SC like she has since the 80's... and we're all like, umm no she didn't, the lady working the register must have wrote it down wrong. Ok that's it. Simple. End of story. Just bring the sour cream now. Sadly the story is just beginning...
NO, she has the audacity to charge my mom for the side of sour cream AND the chipotle sauce (she already paid for the chipotle sauce at the register thinking it was sour cream) she didn't even want or use!!!! Sorry but that's just ridiculous. So now my mom is digging in her purse for a dollar while the nasty server stands there and waits.
My parents were so embarrassed. I was too, but I have worked in plenty of restaurants and would have gladly tore that whole restaurant to pieces (with witty grace of course not literally) but I spared my parents even further embarrassment.
My mom finds a dollar and she now has her SC she paid for... twice..., yay, you think the bad parts over and we can sit there relaxing or more like trying to shake off the awful situation we just encountered with the witch who ran our food, but no, it doesn't end there.
My GF ordered a vegan burrito and it usually comes with guacamole. Now to people who may not know this guacamole is a big deal to folks who don't consume dairy and meets. It's all this rich, lovely flavor, and fat that they don't often get, because of the sacrifices they make, so hopefully we can live all live longer, on the only habitable planet for hundreds of thousands of miles.
Well needless to say there wasn't any guac in her burrito...
Then I thought ok, well we have all already gotten our food and no complaints were made until after we received it so I'm doing it, I'm going back for round two. Oh Lawd.
I approached the counter and politely told the lady at the register the situation. I told her what she ordered and she said "ok your right, it should have guacamole in it" then she said "ok just one minute" I thought ok cool it's not going to be a big deal, crisis averted... she comes back and says
"the cook said he already put it in the burrito."
My jaw hits the floor... *thinking* wait what the f*ck did you just say?!
Me: "Ok, well it's not in there, so could we have some?"
Lady: "I'll get you some, but, you sure it's not in there? Check in the middle..."
She then asked if she could see the burrito to see if my GF was lying. Yes, she wanted to inspect it so she could catch us in a lie. At this point I was thinking, you have got to be f*cking kidding me! To my GFs bewilderment she held the burrito out towards her and massaged it until the filling inside rotated slightly to prove to the lady there was in fact no guac. So after she saw there was no guac in her half eaten burrito she then handed the small side to her.
At this point I felt like the whole restaurant was watching in amazement, either at the great sauce swindlers, or at the ridiculous lengths a restaurant will go to, not only embarrass their customers, but to NOT make their orders right, just to save 50cents.
NEVER IN MY LIFE HAVE I BEEN TREATED SO POORLY. We were treated like we go around trying to rip off restaurants of guac and SCream. I'll NEVER go back ever. And I'd advise anyone else to stay away from that place as well. Unless you want to be treated like a condiment criminal. Jokes aside though they should have been put in custardy for how badly they treated us... don't go here save yourself the awful experience.