Charlotte Street Hotel

Hotel · Fitzrovia

Charlotte Street Hotel

Hotel · Fitzrovia

5

15-17 Charlotte St., London W1T 1RJ, United Kingdom

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Charlotte Street Hotel by null
Charlotte Street Hotel by Courtesy Charlottee Street Hotel
Charlotte Street Hotel by
Charlotte Street Hotel by
Charlotte Street Hotel by Courtesy Charlottee Street Hotel
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null
Charlotte Street Hotel by null

Highlights

Chic hotel with elegant rooms, chic restaurant, bar, cinema  

Featured on Michelin
Featured in Conde Nast Traveler

15-17 Charlotte St., London W1T 1RJ, United Kingdom Get directions

firmdalehotels.com
@charlottestreet_hotel

$$$

Information

Static Map

15-17 Charlotte St., London W1T 1RJ, United Kingdom Get directions

+44 20 7806 2000
firmdalehotels.com
@charlottestreet_hotel

$$$

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Last updated

Aug 11, 2025

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@michelinguide

Not Every Hotel Stay Is Like This

"The setting for the Charlotte Street Hotel is Bloomsbury, and the interiors pay plentiful tribute to the neighborhood’s cultural heritage, displaying original artworks by the storied Bloomsbury Set themselves." - Mark Fedeli

https://guide.michelin.com/us/en/article/travel/firmdale-hotels-not-every-hotel-stay-is-like-this
View Postcard for Charlotte Street Hotel
@goop

"Part of a larger group of wonderfully homey, modern and totally English hotels, one of the highlights here is high tea. What's truly thoughtful is that you don't have to rush to make tea time (a tough ask when sightseeing with little ones) since here, it's served all day. Kids go bonkers for the three-tiered trays of scones, cakes, and sandwiches while parents appreciate the quiet respite (and lengthy cocktail menu) of the hotel bistro, Oscar. This is the sister hotel to The Crosby in NYC."

The London Kids Guide
View Postcard for Charlotte Street Hotel
@goop

"Part of a larger group of wonderfully homey, modern and totally English hotels, one of the highlights here is high tea. What's truly thoughtful is that you don't have to rush to make tea time (a tough ask when sightseeing with little ones) since here, it's served all day. Kids go bonkers for the three-tiered trays of scones, cakes, and sandwiches while parents appreciate the quiet respite (and lengthy cocktail menu) of the hotel bistro, Oscar. This is the sister hotel to The Crosby in NYC."

The Central London Guide
View Postcard for Charlotte Street Hotel
@cntraveler

Charlotte Street Hotel

"How did it strike you on arrival?The sage-green exterior and candy-stripe awnings are as welcoming as a hug. And things continue in the same vein inside with the smiling service and owner Kit Kemp’s signature chirpy clashing prints. This property was themed on the area's infamous Bloomsbury Group—ook out for paintings by Vanessa Bell and Duncan Grant in the drawing room and library. You’re on the edge of Soho and walking distance from all the best theaters and shops of Covent Garden. What’s the crowd like?If people come here on business, they don’t like to look like they’re on business. The irreverent air and screening room in the basement mean that press junkets are often held here and the stars sleep over—Daniel Craig is among past guests. The good stuff: Tell us about your room.The 52 rooms are all different, with bright oversized headboards, mismatched wallpaper, and perfectly clashing curtains. The smallest are petite but have just enough room for a desk. Please tell us the bathroom won’t let us down.Bathrooms are smothered in monochrome granite and all have tubs. Rik Rak toiletries have fresh gardenia or lavender notes. Maybe the most important topic of all: Wi-Fi. What’s the word?Free. Anything stand out about other services and features? Whether it’s childcare, gyms, spas, even parking—whatever stuck with you.The walls of Oscar restaurant are covered in a pleasingly chaotic mural with a bright Bloomsbury color palate. The partridge with Swiss chard and girolles ($32) is equally cheering. Bottom line: worth it, and why?Charlotte Street is super stylish, brilliantly central, and, bafflingly, more affordable than other Firmdale properties" - Laura Goulden

https://www.cntraveler.com/hotels/london/charlotte-street-hotel
View Postcard for Charlotte Street Hotel
@cntraveler

Innovators: Kit Kemp on Designing Hotels That Are Purposefully Eccentric | Condé Nast Traveler

"When we did the Charlotte Street Hotel in Bloomsbury, London, it was obvious from the beginning that we were going to look back to the Bloomsbury period of Virginia Woolf and the [design collective] Omega Workshops with Vanessa Bell and Duncan Grant because it was such a rich period in history to draw upon."

https://www.cntraveler.com/story/innovators-kit-kemp-firmdale-designer
View Postcard for Charlotte Street Hotel

scott k

Google
Honestly one of the best hotels and experiences ever. Lovely place, posh but not stuffy; super nice, helpful staff (without being too over the top); excellent bar and food. And the surprise of a great little movie theatre on the lower floor (showed 'Darling' from '65). Seriously they just got everything right. Can't wait to come back.

L8528EBkath

Google
The wheelchair access here is great, the doormen at the front entrance were so nice. They helped me to get my wheelchair (Invacare Bora, so it’s quite a large model) up the front steps using ramps and they also helped me to access the disabled loos. Also this hotel has a lift. Plus a lovely ambience in the hotel bar for drinks! I haven’t stayed here but highly recommend for the attitude of the staff and access.

M8044KPanneb

Google
The Charlotte Street Hotel was magnificent! I loved it from the moment we checked in. The staff was kind and helpful upon arrival and allowed for an early check-in after an overnight flight. The room was decorated flawlessly! I loved every bit of it! The location was perfect-situated on a quiet street off of many busier streets. The cafe in the hotel was delicious as well and they even had a dedicated gluten free fryer so that I was able to enjoy French fries. I would definitely stay here again and would recommend to anyone traveling to London!

Zoey Forbes

Google
We stayed here before and after our wedding at The Fitzrovia Chapel and Carousel in April 2025 and couldn't have picked a more perfect hotel. The hotel and rooms are gorgeous and Bobby and the team pulled out all the stops to make our stay even more special and helped everything run smoothly on the morning of the wedding. Thank you! Zoey & Toby

JaneR654

Google
Still loving this hotel, its location, its staff, its rooms and the care that the reception staff take to ensure your stay is lovely. I had an issue with noise on our first night from a banging door ( obviously husband slept through it) but they resolved the issue the next day and moved us to a nicer ( quieter room) We have been times over the years for our kids birthdays and it just feels so special when we arrive. I love the view from the windows of the little restaurants and pubs, I really like the restaurant in the hotel ( fish cakes , a glass of rose and a pudding are the perfect start to the weekend ) Just lovely and we appreciate the escape from the busy city after wandering the shops or galleries for hours .

Cara Beard

Google
Visited on 21st June and unfortunately had a bad experience. We’d had dinner across the road and walked in for drinks, sadly we were made to very unwelcome. Firstly, we had to ask for drinks 15 mins after arriving when the waiter/waitress were serving others around us (we tried to flag them down multiple times). After we finally managed to order, the waiter made us pay straight away (we noticed they didn’t ask other guests to pay straight after ordering), secondly the waitress seemed to offer tap water to everyone apart from us (34 degrees out) and told us in very unkind voice to put our belonging off of the table - we had our phone and water bottle on there nothing else. I think as we weren’t hotel guest here, they didn’t value our custom as much. Highly disappointed

doctenor

Google
Great hotel in a great location. My room was quite confortable. The restaurant on the first floor is very good and can get very busy. I loved how it was walking distance to so much--especially West End shows. There are also a multitude of amazing restaurants in the area.

Companion05821728234

Google
Wonderful boutiqish hotel, excellent location, friendly staff. Lux room very comfortable albeit with the smallest shower imaginable. Room was definitely missing a coffee machine and kettle for us early risers.|Only stayed 1 night but would definitely recommend & will go back.

Jordan E.

Yelp
Staff breakfast needs to be improved. Many of the staff travel from far away and don't have time to make breakfast. Staff are working on an empty stomach; it's not good. A drink machine is also required during lunch. I am very disappointed that the staff benefit breakfast is not included every morning; it's just dry bread and milk, which is not enough. Please consider the care of staff. We feel mistreated. More salad is required for staff at lunchtime. Enough is being made brown rice dish needs to be included every week, rather than just potatoes. More sweet potatoes are needed. Kind regards.
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Garrett N.

Yelp
I had a recent stay here and had a good experience overall. This is a typical Firmdale property - typical in the sense that although each property has its own character and design elements overall, the room interiors feel almost identical. To that note, the rooms felt smaller in this location with either no view or a terrible view. I'm sure there are a handful of rooms that overlook Charlotte Street which would provide the best views of all the sides. The windows are large but no sense if nothing to look at. My room this time was on the smaller side - again as compared to other Firmdale properties like Covent Garden, Haymarket or Soho. The rooms tend to be very quiet with terrific sound baffling and the bathrooms are typically very welcoming and clean. My bathroom was tiny where you could practically sit on the toilet and wash your hands. Staff seem happy and are mostly informed. There is a bar and restaurant that gets super busy at all hours and they also offer a hospitality room with an honor bar and a screening room for ~75 (must book ahead). Firmdale highlights include the complimentary pillow mist (a favorite of mine!), clean/welcoming bathrooms with Kit Kemp wonderfully smelling products, perhaps the most comfortable overstuffed beds out there and just so beautifully appointed overall.
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Jennifer R.

Yelp
This hotel (and Ham Yard) are the best hotels in London IMHO. Intimate with lovely and whimsical interior design, Charlotte Street has very few rooms but each is uniquely themed and each has the absolute best luxury spacious bathroom (with high water pressure) in the city. It feels a bit like staying in a private English mansion complete with a common living room and sitting room with fireplaces and a liquor cabinet for late night relaxing. The service staff is warm and attentive. Oscar, the hotel restaurant, has a great array of food served all day and a swanky bar, all available by room service too. Located right near Soho, highly recommend the location and the hotel. Distinctly stylish and wonderfully classy and British. Recommend asking for a room floor 2 or higher.
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Katie Anne N.

Yelp
The best hotel I've ever stayed at. I've stayed at the Charlotte Hotel twice now and both times were excellent. Central to everything, especially Oxford street, there are tops of shops and restaurants close by that you'll never need to leave the area. Check-in is a breeze and both times I've arrived early, they had rooms available for us to get an early check-in. The staff are super friendly and the housekeeping staff goes above and beyond to help me get my room in order. When I come back, its as if the room had not been used/touch by me. Make sure you leave a tip for the housekeeping staff! The rooms are spacious and come with everything that you would need for an extended stay. I have enough room to walk around and relax as if it were my own apartment. The bathrooms are extravagant and the towel warmers are a nice touch! The restaurant/bar is always packed and loud but their drinks are tasty and its fun for a night cap. LOVE this place!
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Priya K.

Yelp
What a beautiful little place, decided to venture in after the yelp rawligion event. Situated on charlotte street, with a lovely outdoor seating area, which was quite busy by the time we got there. Sat inside, but not at the bar, as I was with a friend and wanted some peace and quiet to chat. We sat in the lovely spacious, quiet room and got waiter service. I loved the decor of the room, very comfortable home like feel with comfy sofas, antique clock, even a little cute bar area. Ordered two glasses of Laurent Perrier Brut, drinks came quickly, accompanied with different various nuts. Overall the service was pretty spot on. Did takes a while for the bill to arrive, but that was ok, as we weren't really in a rush to leave. Would like to come back for lunch or brunch, and sit outside during a nice, warm, sunny afternoon.
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Guy S.

Yelp
Highly recommend the lovely afternoon tea at the Charlotte Hotel. Beautiful room, waitstaff is friendly and attentive but never rushes you. The teas are delicious, the variety of sweet and savory tidbits are prepared with understated elegance. The scones with clotted cream and jams are perfect. Well worth the visit!
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Noelle A.

Yelp
This review is not about the hotel itself, but the bar/restaurant called Oscar on the first floor. My friend and I were wandering around Charlotte St. last Friday night looking for a good place to eat. We had been through out YELP and TripAdvisor suggestions and apparently, so had everyone else, because there was no table to be found without a proper advance booking. Then we stumbled upon people sitting at outdoor tables, under the awning for Charlotte Street hotel. We walked up and the bar looked packed. We thought- oh well, here we go again. But we decided to ask the incredibly nice doorman. In his Caribbean accent, he said, "for two? let me check with my friends." Within 5 minutes he came back and said, "we have something ready for you now." We were escorted by a lovely woman who walked us through the lobby of the hotel (as others have mentioned, decorated in a very hip, but tasteful fashion. Modern, but warm, with lots of woods and neutral leather) through the back door of the bar/restaurant to a cozy table for two. We were close to the kitchen, but it wasn't noisy as you might expect. The waitstaff were friendly and helpful (only one qualm- I asked for lemon three times before receiving it for my water) and when we saw the plates arrive at the table next to us- looking completely beautiful and smelling delicious- we essentially said "We'll have what she's having!" Here's what we had: Appetizers - (Shared) Seared tuna, sweet soya jelly, wasabi peas and ginger £13.50 This was a gastronome's delight! The tun was seared perfectly and the soy jelly was cut into cute squares. The wasabi peas, were such a fun novelty but added just the right crunch and salt to the dish. Add to it the pickled ginger and this was a deconstructed sushi- minus the rice and I loved every bite. Entrees - (my friend) Special of the night - Rib-eye grilled, served with a Bearnaise and crispy hand cut chips and a glass of Merlot - £29 My friend said the Merlot was perfectly paired and the chips were nice and crispy unlike the other steak fries she had earlier in the day (or what you normally get at a chippie shop in London. I tasted her steak with Bearnaise and it was melt in your mouth goodness. - (me) Special- Bavette steak grilled, served with a creamy chive and sour cream potato mash - £28 The steak was nice and lean, a little over for my taste (and I ordered Med-Rare). It lacked a bit of seasoning, but the rest of the plate was well seasoned. The potatoes were a bit dry, but when paired with the cabbage (which was AMAZING), everything came together nicely. - (Shared side) Savory Cabbage with bacon - £5 Delicious. The bacon was not fatty and added just enough salt to compliment the cabbage, which was cooked just enough to remain al dente, and not soggy. Aside from the cabbage- I still feel that London needs a bit of salt added to their dishes. Maybe its just my pallet? I know I am over-salted in America, but at least they included salt on the table. We would've stayed to try dessert but I had an appointment. But we will definitely come back. The staff and location are lovely and it felt like a hidden treasure.
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LC S.

Yelp
I love this hotel, everything about it. Its staff is 5 star. It's gorgeous, has a private feel and the food is terrific. I was there for a week and wished I could have stayed longer. There are fantastic restaurants and shopping close by. I cannot wait to go back.
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Elizabeth W.

Yelp
Charlotte Street Hotel is a magnificent building located in Fitzrovia on Charlotte Street (funnily enough). They have a lovely outside area on the street pavement that is always buzzing with people along with a big chalk board advertising their film club. Every time I have walked past this the films listed are films I didn't get to see in the cinema but aren't out on DVD yet and because of this I have been dying to go! They also have a film and dinner deal which had been top of my to do list but the cost actually seems quite pricey for 2 people (£40 each for 2 courses and the film as opposed to £15 each for the film). We finally booked a Sunday evening showing of Batman vs Superman and turned up 30 minutes before the film. Seats are first come first serve but unsurprisingly there were only 10 people who had booked so we were shown to the bar to wait - seating was clearly not going to be an issue! There have been a few (The Revenant for example) which have been fully booked so do make sure you book before hand! The decor in the hotel reception and the bar/restaurant is lovely :) bright, modern and very tastefully done. We decided to get a drink (beware cocktails are £13-15) while waiting. Although the staff to begin with were very attentive by the time I had chosen my cocktail I think they had forgotten about us. It also took a while for them to bring our bill and then the card machine but luckily it was completed just before 7pm. You are individually shown down to the cinema, which I think is a nice touch, and offered a choice of salty or sweet popcorn (included within the ticket), given your choice of seat and also offered a blanket to cosy up in. The cinema itself is quite small, with bright orange seats that are quite squeaky however as soon as the film started caused no problem and were comfy for the entire film, with plenty of leg room. Overall it was a far nicer experience that Odeon or Cineworld and I therefore can't wait to go back! (The film itself was distinctly average). I may even splash out and go for the dinner option one day as the food looked good! They also run the film club on Friday evenings and sometimes Saturday nights, mixing it up with old classics as well as new films.
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Melanie L.

Yelp
Service is frustrating and often rude. Check in is always a painful process too. Not customer service oriented. Other Firmdale properties are better.
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Zoe K.

Yelp
I've always quite liked the Charlotte Street Hotel and the Oscar Bar, with it's inviting and comfortable atmosphere. But after having high tea, I'm now a big fan. The service is friendly and accurate, but not overly formal. We sat down to absolutely darling china sets -- with a strawberry plant patter the tea set is both delicate and girly. I'm now on the hunt for a similar set for my own home. You have the option to start with a glass of champagne, or you can just jump straight into the tea. A three tier cake tower is brought out and is full of one delicious item after the next. We started with the usual assortment of tea sandwiches, smoked salmon, cucumber, egg and roast beef. We them moved on to my favourite part of the tea -- freshly baked scones, clotted cream, jam and fresh berries. The indulgence continues with mini chocolate eclairs which are some of the richest I've ever tasted with a surprisingly tasty chocolate cream centre. Other sweets included lemon tea cake, fruit tarts and macaroons. Yum! It also happens to be one of the least expensive tea houses in London. While most start at £35/£40 a person, CSH starts at just £21.50. What a deal. After two and half hours of greediness, we rolled ourselves out feeling slightly over full. Our eyes were clearly larger than our stomachs, but it was totally worth it.
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Shayan S.

Yelp
Great afternoon tea for the film club which was a great experience. My wife and I were well looked after and they took special care of us as it was a birthday treat for my wife and she was pregnant. The food was all lovely from the sandwiches, sweet bits and the scones
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Ayelet B.

Yelp
I stayed here for the first time over the weekend and absolutely love every minute of it. I found a nice deal on the web so I wasn't surprised that my room was not huge. It was comfortable and well stocked. The bed is super comfortable and the bathroom is great. They provide the best amenities and a hot towel warmer is a nice touch. I was so exhausted that I had room service for dinner and the food was amazing. It was healthy and delicious. I also had breakfast included in the price, which you can have in your room or at the restaurant, which was fantastic. There is a lounge with 2 roaring fire places and an honour bar. Simply lovely.
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Kathy H.

Yelp
This is my other love in London. Charlotte always treats me well when Covent Garden isn't taking my calls. I've only visited Charlotte a few times but she's just as charming and witty as her sister, with many of the same attributes: rooms with lovely personalities, airy beds, honor bar. Charlotte is not as outwardly plain as her sister but my heart belongs on Monmouth Street. I hope she forgives me!
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Mick C.

Yelp
I didn't come here for the hotel, just for a post-work Friday night drink. Or 3! This place is swank. I haven't been to a lot of 'swank' places, but I can tell a lot of the normal clientele and lodgers aren't strapped for cash. It's probably not somewhere I'll continually frequent (mostly because of the prices), but it's a nice spot for special occasions! The drink menu was amazing! Plus any place that makes a cocktail out of Passoa is good in my book. I went for the Raspberry & Lychee bellini, and for £12.50 a pop, they were the best bellinis I've had (well they better be!!) I also really appreciated the side of oddly coated peanuts. Tasty!
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Ally W.

Yelp
I love going to Charlotte Street hotel bar for drinks. The hotel is in the heart of Fitzrovia, where there are a lot of bars and restaurants. I often find myself here before or after dinner. The bar area is comfortable and cozy. I say cozy, because the bar can get really busy sometimes. Their cocktails are delicious and they have a few non-alcoholic mixed drink choices which are welcome alternative for me. The place is not too quiet that you can hear the conversation of the next table and nor is it too noisy that you have to yell at each other. So it is perfect for having a drink with a couple of friends and just chill.
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Kate M.

Yelp
One of my favourite boutique hotels in London! Cute design. Comfortable rooms.
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Birundha T.

Yelp
You've had high tea, now how about high brunch....? August weekends around Fitzrovia are like walking through a ghost town. The students are on their gap years; the residents are on holiday and luckily the shoppers stick to Oxford Street. It was in these somewhat odd surroundings that I was lucky enough to savour one of the most filling and original brunches in London. Charlotte Street hotel offer a High Brunch on their menu daily. Like high tea, the brunch offers a selection of minature savoury and sweet dishes. These include two adorable mini eggs benedict (with quails eggs), mini bacon sandwich and mini spinach and ricotta croissant. The sweet offerings included mini granola bars, fresh fruit and yoghurt. Don't be fooled by the size of the portions because this is quite a mighty brunch. I was stuffed by the end, and loved being able to sample a bit of everything. This high brunch was £16 and i treated myself to a bloody mary too. So I had a lovely chic brunch in the centre of town, in one of the classiest hotels in London, and still got change from £25. Real value for money and a lovely treat. :-)
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Sanj M.

Yelp
Cute place - I was here for a group lunch meeting and it's the kind of work event space that makes me happy. Think the feeling started with the outdoor lanterns and stripey awnings out onto the street that gave me flashbacks to living in Paris. It probably helped that the sun was shining too! The lobby is a plush beige with floral prints and soft greys, and the ground floor bar/restaurant was humming with shiny happy people (*note to self*: looks like a good date place). Staff were notably polite and helpful both in reception and the meeting room itself. They squished a few too many people around the table but the lunch was top notch and there's easy on-screen presentation facilities available in the event rooms. If the rest of the hotel is anything to go by I'm sure I'd be charmed by the rooms too! They have the spendy romantic weekend away appeal down and location is also great for nearby eats/drinks/action :)
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Daphne S.

Yelp
This is my friend's favourite place to meet for coffee, a drink or a casual bite to eat. As such I find myself here often. I can't complain though, I love it too. It is sophistication and civility in the heart of London. The service is wonderful. The staff are attentive without being intrusive and are happy to make recommendations if you are not sure what to have. I have had afternoon tea here in the past which was fantastic. Probably the best I've had in London but I confess I have not had a lot of afternoon teas to compare it with. On this occasion however I came for coffee and a late lunch. We ordered from the bar menu. We ordered the charcuterie sharing platter which consisted of cold cured meats such as parma ham and chorizo, buffalo mozzarella, marinated peppers and tomatoes and plenty of bread. It was more than enough for two people and it was delicious. The perfect stop gap until dinner. Charlotte Street is one of my favourite streets in London and the Charlotte Street Hotel is an integral part of the charm.

Aaron C.

Yelp
Absolutely the best London boutique hotel we've ever stayed in. Service was top notch, attitudes were lovely, and the amenities were on point. The drawing rooms are set up with food and drink service in the evenings, and the decor is warm and inviting. The staff and the facility were welcoming and caring from stem to stern. We would recommend the Charlotte Street Hotel to anybody. - traveling Texas couple
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Vikki C.

Yelp
I love Charlotte Street. It's a great place to go and have a drink, and Siam Central is one of the best Thai places in the Soho area. The CS Hotel is my go-to place for a cocktail if I'm celebrating, feel like splashing out a bit or have a business meeting. A dark and stormy (dark rum, ginger beer, lime and brown sugar) is my favourite anywhere, and they do it particularly well. Beware, you will pay through the nose though (see previous statement about the specific reasons I'll go there), and will be pushed to find a seat. However, sometimes you have to have somewhere up your sleeve that's there just because you fancy a treat. This is a good place to start. I've never eaten here, but have attended an event. Like most Firmdale places, the service is reliable, the food good and the atmosphere suitably impressive.
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Cady G.

Yelp
This review is for the bar only - I have never stayed at the hotel. I love this place! It is a very charming hotel with a great bar that is ideal for meeting up with friends for drinks on a sunny afternoon. It also seems like a great place to bring your laptop and get some work done when it's not too busy. I've only had wine here so I can't speak to the quality of their cocktails or their food, but I was very impressed with the variety on the menu as well as the attentiveness of the service. I wanted a seat outside and it didn't look like anyone was getting up. A server said I could sit in the meantime inside and she would let me know when a table was available. She followed through despite all of the other people aggressively vying for that table! The ambiance is similar to the Ace hotel in New York or the SLS in Beverly Hills. It is great for meeting friends or for a drinks date, but also for reading and doing work during the day. I'd definitely recommend if you're looking for something slightly trendy that isn't touristy or overbearing.
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Adele D.

Yelp
Had afternoon tea here a few times and always thought this the best afternoon tea in london. However todays experience was not the best. Service was quite slow when we asked for things like water and were missing some food. We were 5 pregnant ladies and they served us alcohol with our afternoon tea but didnt tell us so we all ate/drunk it. The chef did say all the alcohol was burnt off (not sure if it's true) but the point is they didnt inform us it contained alcohol. They did let us stay there most of the day but did feel sometimes they were rushing us. Its a shame todays experience wasnt the best. The cakes and scones were amazing but sandwiches lacked fillings. However you do get unlimited scones and tea :)
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Chelsea G.

Yelp
If I could Id rate it 0 stars! Fine, the service was average that's about it. We went there for brunch but it was disgusting. The eggs and bacon literally had no taste, the toast was burnt and then left for so long with the eggs on top that it went soggy. What a waste of time...

Katie G.

Yelp
Have been here for drinks and for tea. Definitely my go-to hotel bar. Cute ambience, good location, and doesn't feel too touristy. I especially enjoyed the tea because a) it came with a pear bellini to start and b) it was casual, non stuck-up tea. No dress code, and felt proper without feeling snobby. The china/utensils were just a little more laid back than other places (such as Browns and the Wollesly). I would bring a trendy rather than traditional out of towner here who wanted to experience British tea, and I will surely be back for drinks soon enough.
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Britt X.

Yelp
Though I only visited the Oscar Bar, I LOVE this place! So hip, well designed, fresh and properly thought out. The cocktail bar was thee place to be after work on Friday, and the cocktails are delicious. I re-discovered my love of Sidecars and the Angel Face, they were professionally made too with the perfect balance. The bar tender clearly has mastered his craft. I will definitely be coming back, and recommend this place in terms of location and style for a place to stay for visitors.
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Kristin L.

Yelp
My favorite London hotel. Amazing gracious staff, beautiful rooms, lovely bar and restaurant. I wouldn't stay anywhere else.
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WPL W.

Yelp
I was pleasantly surprised by most of my experience staying here for the first time. The room was quiet and comfortable. The bathroom was up three steps, which was scary at night. The service was sincere and competent. The "state of the art" gym was NOT. It is small and has enough machines if you are alone. It would have been upsetting to have to share the small gym. The restaurant is nice. The neighborhood is great. Loads of restaurants.

G S.

Yelp
I've stayed here twice and love it. This time both my colleague and I were upgraded to suites. I was in the penthouse and it was one of the loveliest suites I've had when I travel. The staff is helpful and attentive and the location is great.
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Sandy G.

Yelp
My favorite hotel in London. I love the Firmdale hotels but this one is my favorite because it's in a fantastic neighborhood and has the best staff, as well as a fun atmosphere after work. Rooms are beautiful, as with all Firmdales, and my room off the back was very quiet. The concierge set us up every night with fantastic restaurants just a few steps away. You will love it.
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Karen C.

Yelp
Definitely a fan of the bar. Love sitting outside on a nice sunny afternoon for a cold glass of wine or 2... um... bottles. Out of all the el fresco drinking/dining on Charlotte and Goodge street, I think this one is the winner. Friendly and attentive staff, convenient location. It would've scored another star if they had better food... but they don't. Booooo. So yes, don't eat there. Other than that the place is GREAT!

Han L.

Yelp
One of my favourite hotel in London. I recommend the eggs benedict in the morning. Nice tea/champagne with pastries. You can seat outside if the weather allows it. It becomes a hip bar at nights and get very crowded. Service is...ok. Staffs can get lazy and slow during the busy hours and take up to 20 minutes for a food bill.
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Louise H.

Yelp
Love this place, they are all so accommodating. The food is great, what a cool buzzy-bar after work. Definitely would consider staying the night for a special occasion because it's quite pricey.
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Georgia D.

Yelp
I went here for a few drinks on my birthday after it was recommended by a friend. An extensive cocktail menu, I had the English Rose which was delicious! The inside bar was very busy so we sat outside but there were outdoor heaters! We were served at the table to save us squeezing in and out of the bar which was great. I'd certainly go again for nice drinks with friends or family as it's a lovely setting and a friendly atmosphere.

Henna L.

Yelp
I LOVE this place the cinema the restaurant the bar 5 stars all the way even the bodyguard is so so so so kind, professional, inviting and friendly and he's another reason why I keep coming back because he just has just a warm inviting energy and he adds to the amazing atmosphere I hope they give him a raise after reading this coz he's one of the main reasons I keep going there and spending money there...the food as well and the cocktails YUM!! One of my favourite hangouts in London. Polite amazing service friendly amazing service and amazing food. Top marks!

Henrietta J.

Yelp
A few of my friends stayed here when in London and we met for breakfast. Lovely interiors, great location but the food is really not up to much. Pretentious place with indifferent service.