Drew K.
Yelp
I'm really sorry but this is my worst visit yet. I use to love there food and service! I also loved there service. We had a group of 6. The bills was very expensive (close to 800 for all of us) and it's really annoying I have been waiting for a return call from GM to talk about the service and the fact the forced us to leave tip for 20% even though our group size was only 6 and not the 8 required on mandatory 20% tip. We would habe left over 20% if service was great and food matched service. I was told the GM would reach out to me, I haven't heard nothing. The fact is, I'm a pretty great tipper. However, the service wasn't great nor was the food great. We had issues with both. Firstly, I ordered the Rib Eye. I also ask for a side of butter, I like to add butter to my steak while cutting LIKE steak sauce. I was flabbergasted when I noticed they charged me and another person in my party 8 dollars for butter. $4 each. I really don't like at all to be nickle and dimed when you're charging $55 AND $69 for his steak. No sides just the steak. All sides are so separate. Which im fine with but make sure everything is right! My husband ordered the Prime Rib ,this bothered me and him. They took the order and as someone else's steaks in our group was arriving the waiter said "I have bad news, we are out of Prime Rib). My husband is very picky about read meat. I ask if I could look at a menu to try to help him out. This clearly annoyed our waiter. He said Yes, however, I just had a table come in let me great them and get them set up. He said when I'm finished I will come back. So, about 9 minutes later he was back. So, we all had our meal at this point. He ordered the Bone in Stripe Medium. I explained we are all very particul on our cooks on our meats. I ask that they let the chef know. So, the can make cooks are right. Finally, I told them I'm very very allergic to Shell Fish and please make sure my food isn't cooked around or stored with shell fish. So, let me explain. There was a lot of issues. We we mentioned then waiter all the issues just said sorry. I did talk to hostess and she said she would have store manager call that hasn't happen yet. Firstly, the brought my steak stacked in the same hand with someone elese food at my table with a ton of shell fish on his plate. (I asked him to keep my food away from shell fish. Yes, i can eat at same table but it shouldnt be handled together. It was stacked on his arm my food and the steak and shrip right above mine) It gave me major anxiety. Let's start with the mandatory tip they made us pay of 20%. We had a group of 6 not 8. Also, we had a number of issues with service like drinks not being filled up, or missing items never showing up, no follow up after letting them know meat wasn't cooked properly. The most annoying not following up why they charged us mandatory 20% meant for parties of 8 not 6. Also, no one should require a party to tip a certain amount if they are not happy with service. Let's start with my food. I ordered medium rare. It came out RARE and cold. It's was still mooing. It was purple red and cold. My husband's steak was supposed to be medium. It's was closer to medium rare. My Aunt request Medium Rare and and it was medium well. Finally, my cousins both there steaks were great. We ordered two sides of potatoes only one showed up (they did fix after notice.) My aunt ordered Salad again they forgot but they fixed. Lastly, it was impossible to get refills. I feel like the waiter knew he was get a 20% tip on this tabel and focused else where. I really hope manager calls me back or they will never get our service again. We love this resturant. However, if this stands we won't be back. Now, some of photos below are from previous visits. You will see we have been here alot. Yelp said I have checked in 10 times. This was the worst. Let's see if they actually call me back like promised. I didnt want to take down happy photos. You will also be able to read our higher reviews.