Château de Massillan

Staff completely lacking in service orientation – as a guest, you constantly feel like you're either bothering them or simply being forgotten: €20 charge per day for the dog, but not even a water bowl provided in the room. We repeatedly had to go look for staff just to, for example, get a drink outside. The lounge area by the pool wasn’t set up or ready. Rooms weren’t cleaned until after 3pm. Especially disappointing was the reception experience: there was no warm welcome, no introduction to the hotel, and absolutely no offer to help with luggage. Every time we passed by, staff were either half asleep or sitting hunched over their smartphones behind the desk — creating zero sense of hospitality or attentiveness. Breakfast is €25 per person/day — but food wasn’t replenished and there was zero table service. You have to ask for absolutely everything, as there is simply no service mentality at all. Really disappointing for that price! And while this might be more common in France — charging hotel guests €20 PER HOUR to use the spa is simply outrageous. Especially given the overall lack of service and attention throughout the stay. On the positive side: the beds were extremely comfortable, and the surrounding nature and the entire property are truly beautiful. And one of the younger waitresses was exceptionally kind and attentive, which really stood out in contrast to the rest of the experience. All in all, unfortunately way too expensive for the level of service provided.

Chateau Massillan is a beautifully renovated chateau that has retained its old world charm. We stayed in a suite which was spacious and had everything we needed for a comfortable stay. The staff were very helpful and courteous and the food was amazing. We had dinner in their beautiful courtyard and every course was exceptional. We will definitely be back next time we visit the region.

Chateau Massillan – Farcical French Chateau theme park I never have posted a review on Google Review or Trip Advisor, unless I felt that something is direly wrong, that other trusting people need to be warned. So please be warned about Chataeu Massillan 730 Chemin de Massillan, 84100 Uchaux, Provence. Owned by Pierre and Marie Diderot who AI informs me has devoted their lives to the organic world, Chateau Massillan has a restaurant that boasts a Michelin recommendation, and is listed on Tablet, so not surprisingly, on arrival, our expectations were high. From check in, things rapidly turned sour. We helped the valet carry our own bags to a room too small for two people. This was not a problem, as upon the third request to be upgraded to a larger room (we were happy to pay and did) it was granted. We were ushered off to a larger room atop of the spa facility, smelling faintly of chlorine and essential massage oil. The rooms at Chateau Massillan are remarkable for what they do NOT have. They do NOT have a mini bar, (completely empty) which is not what is proudly advertised online. It being Easter long weekend and not a snack or fresh coffee (or Milk) to be had in sight, slight panic sets in. We are held captive in a medieval French Chateau and made to eat, breakfast, lunch or dinner from their mediocre restaurant. Despite the blurb for the restaurant saying that produce is painstaking picked from the garden, and everything is organic, butter arrives prepacked in foil cubes, packaged cruskits are served with the cheese platter and instant coffee sachet sticks are offered in the rooms. There is NO FOOD in the rooms. Clearly, we need to go forth and forage in the garden too. Or find an open supermarket on Good Friday. Upon our upgrade we went to hang suit bags and the wardrobe rail collapsed. So NO where to hang clothes. Upon further inspection of the room, we discovered NOT even a shower cap is provided in bathroom. We do get supermarket soap pumped from an unattractive plastic dispenser. So much for atmosphere. To take the edge off the check in experience, we decided to have a drink in the conservatory, but it was pungent with the smell of sewage. We chose instead the lobby for aperitif. We are out in the middle of nowhere, there is no food in the bar fridge and the restaurant was a ‘secret degustation’ no choice of al la Carte. Highly inappropriate. The wait staff were pleasant but forgetful. The chef clearly is enchanted with his PacoJet as every dish comes with a foam accompaniment. Being a keen gardener, I was seduced online by the tree lined photographs of the ancient plane trees that form an attractive avenue around the garden, but the garden is unkept, pots with weeds and sticks and assorted array of bad garden art scattered throughout the grounds. I guess it is easier to place ugly stuff in a garden than landscape, grow and look after plants. What a missed opportunity. Overall, I get the feeling that guests are held captive here at Chateau Massilan forced to eat in the restaurant as there are no shops or cafes for miles, and the owners are scheming at every opportunity has to how to increase their profits and lower their operating costs as it must be a very expensive exercise running a medieval chateau.

We had an awful smell in the toilet/bathroom of our room in the Chateau. We should have reported it immediately, but it was only a minor smell when we walked in the day of our arrival, because the window of the bathroom was wide open (for obvious reasons, we realized later). When we closed the window in the evening and got up the next morning, the smell was unbearable. I reported this during check-out and the lady questioned my complaint because "they never have any septic problems". We feel that this smell must have been a well-known problem, so I was surprised that they did not offer any compensation for this inconvenience.

What an amazing experience. Very well appointed classic d'où le Room with very little to not give it 5 stars (better coffee in the room would be great). Great place for a romantic weekend. And we alos visited the restaurant in the evening. Without a doubt the menu découvert was the best meal experience I have ever had. A superb waiter who knew everything about the food and helped guide us through all the flavours, and a sommelier who delivered on a spectular wine. Top marks to the chef for a truly interesting meal, must have taken an age to construct such a brilliant choice of ingredients.

I contacted the property two days before my scheduled visit due to a family emergency, hoping to either cancel or receive a credit for a future stay. Unfortunately, I never received any response. The only communication that followed was a request to rate my stay, which was disappointing given the circumstances.

Such a lovely experience! My husband and I had the absolute best time here. It was the perfect honeymoon spot we were looking for. The service was absolutely excellent! The concierge, the waiters and absolutely everyone was so polite and accommodating. The rooms were large with AC, and we were also very close to the city of Orange and also Chateau neauf.

Great location with the garden etc. Very nice gym, spa and pool area. Nicely furnished hotel rooms, with lots of space also in the bathroom. Also the breakfast has a nice variety with all the bio food. The bathroom could have been a bit more cleaner on the ground, but all in one the cleanliness was ok. We will come back again for sure!

Loved this castle of a hotel. The gardens are beautiful to walk around and the spa is super relaxing. We had dinner at the hotel, which was also delicious. I had a tuna bowl and burrata.

Wow first review! Really? This place is beyond spectacular, the entire space is so perfect, clean, austere English meets french country and the building is like an Italian castle. Well trained staff. They speak English and French. The best part is the court yard that leads into an open space, covered sitting area with these old distressed black and white floors, over stuffed vintage couches and giant framed mirrors leaning on the wall. The pool is gorgeous the rooms are gorgeous, it is scary I'm in a dream romantic. I'm getting married next year, I dislike weddings, don't want one, but this place...so magical it could change anyone's mind.