Melanie H.
Google
Staff completely lacking in service orientation – as a guest, you constantly feel like you're either bothering them or simply being forgotten:
€20 charge per day for the dog, but not even a water bowl provided in the room. We repeatedly had to go look for staff just to, for example, get a drink outside. The lounge area by the pool wasn’t set up or ready. Rooms weren’t cleaned until after 3pm.
Especially disappointing was the reception experience: there was no warm welcome, no introduction to the hotel, and absolutely no offer to help with luggage. Every time we passed by, staff were either half asleep or sitting hunched over their smartphones behind the desk — creating zero sense of hospitality or attentiveness.
Breakfast is €25 per person/day — but food wasn’t replenished and there was zero table service. You have to ask for absolutely everything, as there is simply no service mentality at all. Really disappointing for that price!
And while this might be more common in France — charging hotel guests €20 PER HOUR to use the spa is simply outrageous. Especially given the overall lack of service and attention throughout the stay.
On the positive side: the beds were extremely comfortable, and the surrounding nature and the entire property are truly beautiful. And one of the younger waitresses was exceptionally kind and attentive, which really stood out in contrast to the rest of the experience.
All in all, unfortunately way too expensive for the level of service provided.