Rosina286
Google
We have been coming to the restaurant of chateau Salettes for 8 years, every time we spend our vacation in the Gaillac region. Sometimes even twice during the holiday. Never a disappointment, always good and up to standard. For that reason we came again this year. |But this time it was not up to standard and especially the money/value ratio was off. Just a few things that went wrong:||- it took forever before anyone offered us table water. This was after the amuse|- bread came late to table as well|- we ordered (and pointed it out on the menu) two glasses of sparkling wine; and they opened a bottle and wanted to place a cooler by our table. The sommelier apparently misunderstood. |- amuse was not tasty at all but my husbands fish in The amuse was not cooked in a right way and was not edible. They send a new (small) piece of fish but with out the other parts of the amuse. Strange.|- we ordered a wine pairing. In all three courses they forgot to bring the wine and we had to ask for it. And our food was getting cold while waiting for it! This happened with all three courses!|- we had different desserts. And they served the same dessert-wine. The wine was flat (dead?) and not drinkable. We had to wait for 20 minutes (!) before the sommelier came to bring other wine. The second wine was more like a spirit then wine and our guess was that the bottle was opened for too long. We asked why he gave us the same wine for two completely different desserts (one tangy one with peaches and one very sweet with hazelnuts and millefeuille). He could not answer this question. The third wine was a normal dry wine (very good but not at all suitable for these desserts) and again he tried to serve it for both desserts. In the end we just said; skip the wine, leave it of the bill, we just want to eat our dessert (which was lovely by the way). The sommelier remained very friendly throughout but obviously didn’t know what to do. It looked like a scene of fawlty towers with Manolo. |- starter was nice; main was very mediocre. With beans with fish and a red tomato sauce with completely over shadowed the delicate fish taste. Mind you, we where used to eat and fall silent because what we ate was so good and delicate. This was oke, but only for a menu-de-jour price. It was not up to standard. ||We told the waitress and the manager and they only let us pay for one wine paring and we didn’t have to pay the two glasses of sparkling wine we had as a aperitif. So that was a nice gesture. But all in all this was a very disappointing experience and I don’t think we will come again. I really hope they take a good look at how they want to run this business and I hope they don’t save on good staff. If they continue like this it won’t be long before they run out of customers. Such a pity. ||Oh and ps: we used to buy a couple of boxes of wine there as well. They have a tasting room. Now it was full of racks with clean laundry, for every restaurant customer to see. On my question if I could taste and buy wine they said, oh no that’s not possible without any further explanation. No idea if they still make wine!