Pit P.
Yelp
This review is based on my most recent experience:
I have ordered from here several times, and never had any issues... until now. People were kind, and food was always good, with quick and friendly delivery. I have ordered over the phone, as well as via their website. I placed an order a couple of nights ago via their website, and received an email confirmation right away, and my credit card showed a pending charge for $36.13. After I waited for about an hour and 20 minutes, I didn't hear anything further, so I called the restaurant to inquire.
The employee asked if I had ordered via UberEats, and I said no, via the website, like I had several times before. She simply said, "the website doesn't work." I'm not sure if I got disconnected or if she hung up on me (mid-sentence.) I called back, saying maybe this was a bad connection, and the woman kept shouting, "the website doesn't work!" I mentioned that it worked in the past, and asked if is this a new problem, and she just kept shouting at me that "it doesn't work!!" I said that I was just trying to find out how I can cancel, as my credit card does show a charge, and I suggested the restaurant update their website to not allow customers to order directly from there. Even when you Google the restaurant, the delivery option specifically says "restaurant prefers" to use this method.
When you click on the restaurant menu, a screen opens that says in huge red letters, "Place your order online for easiest ordering experience, order now!" Below that, there is a logo for "MyMozo," which is apparently the software that it uses. It states that you may see a charge on your credit card that says "3g Global Systems, Inc." I have used this method several times before, as I try to order directly from restaurants, so they may benefit more than if we use a middleman like UberEats, so I was honestly trying to help the restaurant's business.
I tried speaking with someone else about the issue, but kept getting routed to this same rude woman, who hung up on me every time. Having had good experiences at Chawlas in the past, I honestly expected someone to say, "I'm so sorry this happened," and made a suggestion of a contact person to rectify the credit card charges. She clearly did not care at all that I was a customer who lost money, and I even said, I will have to report this as a bad charge to my credit card company, and that might flag your restaurant as fraudulent; I was really trying to avoid this. I suggested updating the website, so that other people don't go through the same problems. Again, I was repeatedly hung up on and scolded (as if I was an idiot for trying to support their restaurant and order food through their website.)
Having called again today, suggesting again that the restaurant, at the very least, update their website, I was hung up on again (why do I keep getting this same person?) I just reported the charge to AmericanExpress, and will not be spending any more money at this establishment. I am extremely disappointed that after I spent hundreds of dollars here, I was treated with such disrespect, when all I was looking for was some kind of explanation and suggestion on how to rectify this charge.