crystal nagumya
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I don’t usually leave reviews, but my experience at Cheeky Monkey Brewing in Boston was so bad I felt compelled to warn others. From start to finish, it was a complete disappointment.
The customer service was absolutely terrible – the staff were rude, inattentive, and seemed overwhelmed, with no regard for basic hospitality. The place was overcrowded and chaotic, making it feel more like a fire hazard than a fun night out. It did not feel like a safe or well-managed environment at all.
My friend had her wallet stolen inside the venue — including her ID, all her cards, her car key, and deeply personal family items. When we reported it, management was extremely unhelpful. Despite asking to review security footage from that night, they refused to cooperate and are now ignoring her calls entirely. It’s unacceptable behavior from any business, especially one that claims to be a professional establishment.
I would not recommend this place to anyone. If you value your safety and personal belongings, stay far away.
As for the food – it was shockingly underwhelming. What we received was either barely cooked or clearly thrown together with zero care. For a place that charges what they do, you’d expect at least a minimum level of quality and consistency.
Between the unprofessional service, unsafe overcrowding, and the poor food, I can confidently say I won’t be returning – and I wouldn’t recommend it to anyone looking for a decent night out in Boston.