Willie T.
Yelp
The food's always good. High quality noodles, high quality broth. And don't sleep on the appetizers and dessert too. Especially the snow ice. It's like ice cream and shaved ice if you combined it and turned it into SNOW. It's a magical dessert.
But forget about all of that for a second. I want to talk about what a steaming pile of shit their customer service is. The service at this place gets worse and worse each time I visit.
The setup was fine. They brought us our menus, utensils, and tea. But after that, they decided to take a shit on customer service every chance they got. To order at this place, you fill out a paper menu with a pencil with your desired items, then wait for the waiter to come collect the menu. With this style of ordering, it seems like it would be common decency for the waiter to come check up on you to see if you've finished filling out your sheet. But the waiters at this place like to pretend you don't exist after they drop off the initial items, and then make you flag them down to turn in your order form.
It's also pretty normal for waiters to come check in once in the middle of the meal to top up drinks and make sure we're good. Well, they like to skip that part too at this Chef Hung's. You'd think that since we ordered dessert, they would at LEAST keep track of when we were almost done eating. But they took their sweet ass time wandering around the restaurant ignoring us.
We finally flagged down someone to let them know we're done eating and would like our dessert. The lady who was the manager, I think, immediately went to grab our dessert. But she didn't clear our table of our empty plates first. Rookie mistake, but forgivable. We had a very obvious portion of appetizer that was left on our table though, and she didn't ask us if we were finished with it, or ask if we wanted a box. At this point the salt is strongly flowing through me.
They toss us another curve ball by giving us 3 spoons total, for a party of 5. Well thank you very much manager lady. I can see your counting skills are top tier.
I could've forgiven them for all of this, if that was the end of it. But they decided to take one giant mega shit to end all shits at the end. When we attempted to pay, the manager lady claimed that their credit card reader was broken so they could only accept cash. Well luckily, my girlfriend is observant, quick witted, and can speak Chinese. She saw that they checked out a party just 5 minutes earlier with their credit card just fine. She laid the smack down in Chinese and tore that manager lady a new asshole.
If there's one thing I can't stand, it's lying to your customers. Whether it's about your credit card reader, or your lack of cake we ordered (see McCormick & Schmick's review). If my girlfriend didn't love their god damn noodles, I would never step foot in this place again.