Ashley J.
Yelp
I have to say that I'm quite disappointed because I was really eager to try this place but after having called the restaurant three times and being placed on hold-It's quite disappointing. I understand that it might be a peak time that I called and extremely busy and being short staffed but I would have appreciated being told that at the beginning versus after having called several times. This place is located next to the gym that I just started going to and I did stop in for coffee yesterday as I love small cafes and bakeries but after finding out it is also a restaurant that serves hot dishes I was so excited to take my mom their the following day (today) that , now It's bittersweet. I sincerely hate giving poor reviews but I like to think of it as an opportunity for the establishment to see it as gaining feedback/a learning experience and to improve service for future patrons. The first attendant I spoke to over the phone honestly didn't seem to have the best attitude. I felt like I was brushed off, and he was very blasé about me ordering, and then put me on hold for a long amount of time. That is what left a bad taste in my mouth. After my mother tried calling from her number and was able to get through to someone, that attendant, a girl seemed much more empathetic and she did explain that they were short of staff and had a long line of people waiting to order. I being someone who works in hospitality and has for many years since I was 17, completely understand that and that in house orders may take precedence over to go orders...but here's the thing...by neglecting to take my to go order, I most likely won't be returning. I think the concept is great and the place itself is cutely decorated with a French/Latin Bistro feel but I would rather dine somewhere or order from a place I know that I would receive great service , even if it was only for to go orders which during the pandemic we ordered to-go a lot and it was done quickly and efficiently and with sincerity by the person who took our order. You know, customer service, though it maybe a transaction of goods or services over the phone, is still just as important as if it were done in person. What I suggest is that next time, it be stated that they are currently serving other customers or to call back at a later time than rather put somebody on hold for a really long time. It just looks really bad. Again I understand wholeheartedly about it being a peak time/lunch hour but maybe an online ordering system can be put in place or my order could have been taken very quickly and then inputted into the POS after, but because of this unfortunately I won't be returning as amazing as the food looked and as good as the coffee was that I had. There needs to be a much better process for the to go orders and I feel bad for the girl who has to take care of the in-house and to go orders especially if it's super busy. That is a lot for one person to handle so it's really not her fault, but management's :/ Still though the coffee I had yesterday after my boxing class was delicious and the girl who did attend to me yesterday was really sweet and made the coffee just right(hence three stars) but as far as to go service goes/ pick up orders, there's much that needs to be done about that. The food might be really good, but service (in terms of phone etiquette and to go orders)...not so much but I'm grateful for my coffee. It was a nice way to end my class.