Amanda P.
Yelp
If I could give zero stars, I would. My only hope in posting this review is that the management take it seriously for future guests, so as not to treat anyone like this ever again. I am still physically shaking and crying as I write this. I was treated unbelievably disrespectfully by the restaurant manager, to the point where people sitting next to me were staring IN SHOCK and asking him "what is with that attitude?"
Here is what happened: I walked in and asked if I could have lunch. The server said that this area was only for tapas, so I agreed that that was fine. Then I saw an open table in the restaurant (directly connected to the bar on the terrace) and asked if I could sit there and he said yes. The waitress from the restaurant came over and offered me the restaurant lunch menu and asked if I would like to order off of that menu. I said yes and placed my order. The burrata which was €34, the french fries which were €14, and a bottle of sparkling water, which was €9. I then sat there for about 15 minutes waiting for a place setting, or even the bottle of sparkling water that I'd ordered, anything. Finally, after seeing the table next to me immediately get seated and served with their water, I flagged down another server and asked her about the status of my sparkling water. She looked at me confused and said I was sitting in the bar. I told her that the woman who took my order said I was sitting in the restaurant and I ordered off of the restaurant menu. She walked away and grabbed this tall man who I assume was the manager. He came over and with an immediate attitude, said "so what's going on?!" and threw his hands in the air. I looked at him stunned and clarified that I had ordered two dishes for my entrée 15 minutes ago from one of the restaurant servers. He said no that's the sommelier, you can't order food from her (though he has no idea who I'm even talking about because the woman who took my order is nowhere to be seen ) and again I replied that server from the restaurant had taken my food order. He then ROLLED HIS EYES at me.
At this point the two tables sitting next to me were both staring with their eyes wide open and jaws agape at the man. The woman next to me stared at me concerned and said she couldn't believe his attitude. He came back with a notepad and said annoyed: "well what do you want to eat?!" I once again told him that I had already placed my order. At this point half of the restaurant was looking at this man's embarrassing behavior. I looked at the table next to me and said "I think not, right?" And they nodded their heads and said "this is awful." So I got up and walked out.
I can't believe that a restaurant of this caliber would treat me like this. I am a woman from Los Angeles, in my 30s, traveling alone, wearing Christian Dior shoes and a Louis Vuitton necklace... So it's not like I was some riffraff who stumbled in...not that that would even justify how horribly I was treated. I'm horrified at the experience. Dear management, please do better. I'm also a travel influencer with hundreds of thousands of followers and millions of likes across my channels, and was looking forward to posting a nice review...that clearly won't be happening now. Though I may have something else to say to my audience.