Devashis R.
Yelp
We waited to write this as someone in our party emailed the owners/managers as an FYI but over 3 weeks later, no response. It appears they don't really care, which is unfortunate, as evidenced by lack of replies via email or other reviews we've seen posted online.
We ordered 3 burgers and a bottle of wine. The lamb burger (and their fries are awesome, btw) were great. The two regular burgers were a disappointment. One was ordered medium without a bun due to a gluten allergy (your server was great to mention that the fries are cooked in the same oil where gluten is present, kudos for that), but there was no real alternative to not having a bun (no lettuce wrap, no offer to put it on a salad, a different starch, etc.) Not a big deal but a little surprising. The second burger was ordered medium-rare with no mods.
Both burgers arrived overcooked--well done to be exact. We decided to send the supposed medium-rare one back, but it seemed like it was a little bit of a production; the staff seemed shocked and annoyed, glad we didn't send both back! Surprisingly, there was no apology; again, not a big deal.
The server took the burger with the toppings back to the kitchen and left the plate with fries so the diner could eat while the burger was remade. This was appreciated, but when they brought the new burger out, there were no burger toppings included, it was literally the burger and bun on a small plate. We didn't bother asking for new toppings since everyone was already bothered by us. Honestly, the burger should've come replated with fresh fries and a new toppings, that's typical of service. The most unexpected part, imo, there was no effort by staff or management to check if the burger was ok after it was remade. To be fair it was, but shouldn't someone check? It seemed like another diner, not with us, also sent his burger back, but we were unaware of the specifics.
We were not looking for comped food or a fine dining experience, just normal service. It's not often we send food back, we know what it's like behind the scenes, we've spent time in the industry. My guess being Memorial Day, the normal staff wasn't there, but I assume there was a manager present? Disappointing, sorry to say!